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Apple's iMessage and FaceTime suffer another significant outage [u]

post #1 of 85
Thread Starter 
Users are reporting that iMessage and FaceTime are experiencing outages across the U.S., the second time in a week that services attached to Apple's iCloud are seeing issues.

Update: All services have been restored as of 4:41 PST.

iMessage and FaceTime Outage


A number of AppleInsider readers reported on Sunday that they could not send or receive iMessages from their iPhones and iPads, a problem that is becoming more common since the company's newest iOS 6 was released in September.

According to Apple's iCloud system status webpage, "some" users unable to use iMessage or place FaceTime calls, with the error coming less than two days after an issue appeared with iCloud storage upgrade payment transactions. Apple said service will return to normal "ASAP."

Sunday's downtime marks the fourth such outage in the past three months, with one incident in September and two in October (1, 2) affecting users of iMessage on both iOS and OS X clients. At the time, messages sent through Apple's proprietary service were pushed through as SMS texts.

While iMessage and FaceTime appear to be the most prone to errors, iCloud's email service has also seen problems, the latest being a September outage that affected 1.1 percent of all users.

Introduced alongside iOS 5, iMessage is Apple's smartphone-integrated answer to online messaging services like AOL Instant Messenger and Google Chat. The service is data based, allowing iOS device users to communicate with each other and Macs running OS X 10.8 Mountain Lion, without racking up text fees.
post #2 of 85
These outages with iMessage and Facetime are almost routine now. I remember when people were bashing RIM when they suffered a rash of BBM outages; people were touting iPhones as an alternative. Hmm, I realize it's a bit of Apples to Oranges but Apple can't run a cloud service to save it's life.
Edited by markbyrn - 11/18/12 at 2:52pm
post #3 of 85
iCloud is still too problematic. When is Apple finally going to sort out these recurring bugs?
post #4 of 85
Quote:
Originally Posted by 1983 View Post

iCloud is still too problematic. When is Apple finally going to sort out these recurring bugs?

iCloud is amazing.

 

The problem is that Apple (and everything related to them..) is growing too quickly. 5 years ago they sold 4 million macs per year. Now they sell per quarter:

 

-30 million iPhones, 15 million iPads, 15 million iPods, 5 million macs, 2 OSes, lot's of software, lot's of Apps/music/movies and services, more hardware. iCloud just suffers with this sort of growing and demand.

 

Be patient and please behave with common-sense.

post #5 of 85
I think PhotoStream is also being affected. I took a picture on my iPhone, it's showing up on the Photostream on the phone, but isn't showing up on my Macbook Air's Photostream.
post #6 of 85
So is iMessage failing back to SMS on phones? Does that work even when you also/mainly use an ipad / mac? And can you still phone people without FaceTime?
post #7 of 85
Quote:
Originally Posted by markbyrn View Post

These outages with iMessage and Facetime are almost routine now. I remember when people were bashing RIM when they suffered a rash of BBM outages; people were touting iPhones as an alternative. Hmm, I realize it's a bit of Apples to Oranges but Apple can't run a cloud service to save it's life.

 

RIM never had this scale of users hammering their servers.


Edited by OriginalMacRat - 11/18/12 at 3:22pm
post #8 of 85
My att data connection and my cox internet goes down at least one a month for a period. I wonder why there aren't news articles every time they go out.
post #9 of 85
Quote:
Originally Posted by 1983 View Post

iCloud is still too problematic. When is Apple finally going to sort out these recurring bugs?

I think its kind of funny that Apple gets so much attention from the media on the cloud services.  Apple is a failure when 1.1 % of users are affected but other companies can have their whole service or have more than half of their users affected and its not a big deal.  How silly.

post #10 of 85
Originally Posted by OriginalMacRat View Post
RIM never had this scale of users hammering their servers.

 

Hmm. Didn't they? Do we know stats on 1) BBM's hardware install base and 2) the number of BBMs sent? 

While no one else seems to want to give up their own internal data like that, Apple's great about telling us that however many billion iMessages have been sent, and I really think that's their subtle way of saying, "Hey, you're having a problem with it? So are we. Look at these numbers; no one has ever had to deal with this sort of infrastructure before."

 

Remember when Twitter being down was a nearly weekly thing? Talk about growing pains. Apple's suffering them too, just smaller ones.

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post #11 of 85
Quote:
Originally Posted by genovelle View Post

My att data connection and my cox internet goes down at least one a month for a period. I wonder why there aren't news articles every time they go out.

When they get the blogs the level of page hits that mentions of Apple get then there will be the articles
post #12 of 85
Apple is really falling apart... what's going on? Are they trying to drive their customers to Android? I'm going to start checking out Android Black Friday sales....
post #13 of 85

The more general issue I have is this: for a company that is so brilliant on so many fronts, Apple seems to have this puzzling history of sustained mediocrity on just about every one of its networked product offerings.

 

It just does not seem to be in their DNA. I think they should consider outsourcing it.

post #14 of 85
Quote:
Originally Posted by Tallest Skil View Post

 

Hmm. Didn't they? Do we know stats on 1) BBM's hardware install base and 2) the number of BBMs sent? 

It's common knowledge that BBM's hardware install base is ± 80 million users. A few months ago they had an ad saying something like: "80 million people cannot be wrong", wasn't it? Or am I making things up?

 

I remember reading something "800 million people say that you (RIM) are wrong".

 

    Quote:

Originally Posted by anantksundaram View Post

The more general issue I have is this: for a company that is so brilliant on so many fronts, Apple seems to have this puzzling history of sustained mediocrity on just about every one of its networked product offerings.

 

It just does not seem to be in their DNA. I think they should consider outsourcing it.

 

iCloud is amazing and it's just getting better/more robust. Is someone there doing a better job?

post #15 of 85

This would have never happened under Steve. Cook is destroying Apple.  AAPL will be worth less than $100 in 2 years time.
 

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post #16 of 85
Quote:
Originally Posted by island hermit View Post

This would have never happened under Steve. Cook is destroying Apple. 

I'm certain where was a /s meant to be in there

Cause MobileMe was under Steve's watch.
post #17 of 85
Maybe Apple needs to get those server farms in Oregon and Nevada up and running, and operational ASAP..
post #18 of 85
Quote:
Originally Posted by pedromartins View Post

iCloud is amazing and it's just getting better/more robust. Is someone there doing a better job?

Would you use the same criteria for Apple's hardware design, or quality, or operating systems?

 

Perhaps I am being unfair, but "better/more robust" is not the standard of "amazing"ness to which I would hold Apple.

post #19 of 85
Quote:
Originally Posted by island hermit View Post

This would have never happened under Steve. Cook is destroying Apple.  AAPL will be worth less than $100 in 2 years time.
 

Then stop whining, and either: (i) Sell and get out; or (ii) Put your money where your whining is, and buy long-dated put options on AAPL.

 

Let us know if you've done it, and if so, a few months from now, how it has worked out for you.

post #20 of 85

I remember Steve showing the server farm and the non-Apple technology servers in there...

 

Is this 'outage' problem coming from the server farm?

 

If so, maybe Apple should take its own advice from an ad long ago where a PC is having trouble and someone shouts out from the back of the room...

 

"Hey, get a Mac!"

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post #21 of 85
Maybe we should all get Android phones. Apple doesnt seem to be up to the task of providing internet software services. They make amateurish mistakes.
post #22 of 85
It is not a great user experience when alerts keep telling you your ID/password is wrong.
Can't there be another server alert? Maybe a link to status page?

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post #23 of 85
Quote:
Originally Posted by AdonisSMU View Post

Maybe we should all get Android phones. 

Speak for yourself. And no one's stopping you, so go ahead.

 

(Unless you meant to end with "/s"1biggrin.gif).

post #24 of 85
Quote:
Originally Posted by anantksundaram View Post

Would you use the same criteria for Apple's hardware design, or quality, or operating systems?

 

Perhaps I am being unfair, but "better/more robust" is not the standard of "amazing"ness to which I would hold Apple.

Different animals. With this sort of service, it works amazing when you don't even remember it exists. With hardware it's different, it must look great, it must "be" something (light, strong, etc).

 

People only talk about this services when they do something wrong.

post #25 of 85
Quote:
Originally Posted by anantksundaram View Post

Speak for yourself. And no one's stopping you, so go ahead.

(Unless you meant to end with "/s"1biggrin.gif ).
obviously I was kidding...but when blackberry was having much less outage problems with its bbm service we were all high and mighty like it couldnt happen to Apple and now its a weekly reoccurence.
post #26 of 85
Quote:
Originally Posted by pedromartins View Post

iCloud is amazing.

The problem is that Apple (and everything related to them..) is growing too quickly. 5 years ago they sold 4 million macs per year. Now they sell per quarter:

-30 million iPhones, 15 million iPads, 15 million iPods, 5 million macs, 2 OSes, lot's of software, lot's of Apps/music/movies and services, more hardware. iCloud just suffers with this sort of growing and demand.

Be patient and please behave with common-sense.

says the apologist for the company with $120Billion in the bank ...
post #27 of 85
it's back up now for me- not down too long, but they need to improve this reliability; especially for business use
post #28 of 85

It seems outages only happen in Sundays!

post #29 of 85
Quote:
Originally Posted by AdonisSMU View Post

obviously I was kidding...but when blackberry was having much less outage problems with its bbm service we were all high and mighty like it couldnt happen to Apple and now its a weekly reoccurence.

You make a valid point. Apple's growth is tremendous but it shouldn't be unexpected to any rational commenter on this thread, and especially not to Apple. They shouldn't have built just one DC at first and they should have more redundancy. SMS is pretty flawless and consider that goes between disparate carriers (and countries?).

They were smart with Siri to only give it to the 4S as giving it to all devices with iOS 5 would have been disastrous and they were smart to make iMessage a beta but they need to do more, do it faster, and do it better on the back end. These are all likely short term issues but I'd wager that spending more now will make them more later when it comes to cloud computing.

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post #30 of 85

Mapgate

Scuffgate

Pricegate

and now Cloudgate

 

No wonder Apple's stock is falling /s

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post #31 of 85
Tim cook is losing control. His job as CEO is clearly on the line at thus point. Investors are going to want answers. He cant keep having these spectacular failures under his leadership and continue on as CEO. People were already skeptical of Apple hiring a CEO whos cor competency was not hardware/software. I think All of Apples upper management needs to check themselves and get serious about their software services if they want people to continue to pay a premium for thier hardware.
post #32 of 85

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

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post #33 of 85
Quote:
Originally Posted by SolipsismX View Post

Steve Jobs would never have let this happen¡
Im sorry but its multiple scandals close together. That means that Tim isnt cut out for being CEO of Apple. He is cut out for being COO of Apple.
post #34 of 85
Quote:
Originally Posted by AdonisSMU View Post

Im sorry but its multiple scandals close together. That means that Tim isnt cut out for being CEO of Apple. He is cut out for being COO of Apple.

Are you being serious? If so, do you not remember MobileMe and all the other hassles that happened around that? Does that mean Steve Jobs was not cut out to be CEO of Apple?

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post #35 of 85
I do have to say I think Apple is losing its quality and high standards. I've had iPhones since the 3G. I had one 3G for two years. Then I got the 4 and in the two years it had to be replaced twice due to failed parts. I then got the 5 and I'm already on my third 5 due to component failures.

I might also add I've had Apple's since the mid 80's and never had problems like this with them.
post #36 of 85
Quote:
Originally Posted by SolipsismX View Post

Are you being serious? If so, do you not remember MobileMe and all the other hassles that happened around that? Does that mean Steve Jobs was not cut out to be CEO of Apple?
That was mobile me. We are talking iCloud, maps, face time etc....its a mess. Its three scandals in 2 months. Plus Steve Jobs was a tech guy running a hardware company, not an operations guy or a business strategy guy running Apple. Hes been around since the beginning. Tim Cooks strengths are with managing the supply channels that sell and build Apple hardware. He's not going to notice crappy software and services that jut dont work. What experience does Tim Cook have in managing a large team of software engineers and hardware engineers.
Edited by AdonisSMU - 11/18/12 at 6:02pm
post #37 of 85
Quote:
Originally Posted by OriginalMacRat View Post

RIM never had this scale of users hammering their servers.

And how many users is that? Or are you assuming every person with a iPhone uses iMessage and Facetime?
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post #38 of 85
Quote:
Originally Posted by AdonisSMU View Post

That was mobile me. We are talking iCloud, maps, face time etc....its a mess. Its three scandals in 2 months. Plus Steve Jobs was a tech guy running a hardware company, not an operations guy or a business strategy guy running Apple. Hes been around since the beginning. Tim Cooks strengths are with managing the supply channels that sell and build Apple hardware. He's not going to notice crappy software and services that jut dont work.

Now you've elevated an iCloud outage to a scandal? It's one thing to note that it's egg on Apple's face the way it was on RiM's face when they had such an outage but now it's a fucking scandal? Batten down the hatches¡ Nail crooked pieces of wood over the windows¡ sigh...
Edited by SolipsismX - 11/18/12 at 6:09pm

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post #39 of 85

This begs the question of who/what is a fair comparable.

 

Facebook is effectively a cloud service (where we store our social history, photos, etc.). Its up time is quite remarkable.

 

Amazon is serving up music and movies primarily in US, but its Amazon Web Services have an international reach, and AWS is rock solid.

 

Twitter breaks down periodically but, surprisingly, seem to be robust during "rush hours" such as Superbowls and the Prez Election.

 

Netflix serves up higher volume of data (movies) to a lower number of customers than the above. Its up time is spotty.

 

Google serves up a variety of cloud-based services (mail, search, movies, storage, etc.) and its up time record is also pretty decent.

 

Apple has had a spotty record in serving mail, messaging and cloud-based storage. On the other hand, does anyone else serve up as much music and movies (particularly on a global scale)? I don't know iTunes' up-time record but my personal experience is that it is far superior to Apple's messaging service.

 

Overall, not only is Apple serving a larger number of customers than most. Its services have become possibly the most diverse on a global scale. So it's hard for me to imagine comparing Apple to the oranges of crowning another company to be clearly superior in cloud-bases services.

post #40 of 85
Quote:
Originally Posted by highrollermofo 
Post deleted


What's not working for you?

 

Which one of these problems are truly pervasive.

 

Apple has > 100M phone running iOS6 by now (didn't Tim Cook say 200M?). Which problems in particularly appear on > 2M phones (i.e. > 1% so as to say that it is indeed an iOS6 problem and not a quirky confluence of usage+software+specific hardware?

 

In other words, do you have a legit gripe or are you just full of shit?

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