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HP trying to mend ties with Apple customers while demoing new gear at Macworld

post #1 of 54
Thread Starter 
"What's your impression of the relationship between HP and Apple?" the Hewlett-Packard representative asked. "Because I'll bet you it's probably five years out of date."

HP


Frankly, I hadn't given the issue enough though to have a formal "impression." The attendant at HP's Macworld/iWorld booth could tell I was grasping for an answer, and he threw me a line.

"Maybe, incompatibility? Difficult to set up?"

I searched my memory. Yes, those seemed like terms that could describe my impression ? had I any ? of the interplay between HP's offerings and Apple's. I nodded. Yes. Difficult to set up. Yes. Incompatible. Those two would do. I nodded again.

"Well," he smiled, satisfied and slipping into a well-worn groove, "let me show you how those are out of date."

About three-quarters of HP's booth at Macworld is devoted to the company's printers. This year, the tech giant is touting its compatibility above almost all else, showing how easy it is to print and share content from Macs and iOS devices to HP printers.

HP


The attendant went on to show me HP's consumer range of printers first. There was the Officejet 150 Mobile All-in-One ($310, Amazon), a sleek printer-scanner-copier unit he said "could fit in your backpack." It does in fact look like it could, though I'm still struggling to think of a situation in which I'd want to pack a printer into my messenger bag.

He moved on to a more tactile demonstration, pouring a cup of water onto a sheet he'd printed, then rubbing the sheet on his head.Among the enterprise units, he showed me the OfficeJet Pro x576dw MFP, a touchscreen-enabled multifunction unit that that uses HP's PageWide technology. HP's printer tech pushes content to the page with only the page moving, not the writing engine assembly. The attendant attempted to explain how this results in faster, higher quality images. I explained that anything beyond a dot-matrix is, to me, an unknowable cauldron of sorcery. He pressed a few buttons and the x576dw MFP began spitting out high-quality prints at a rate of 70 pages per minute. I understood a bit better.

He was showing off the quality of the pigment printing method HP is moving to in its higher-end printers. As he had predicted, the pigment did not run, fade, or smear. It left not a mark on his fingers or his silvery mane. In truth, it was an effective demonstration, despite the undertones of informercial salesman.

HP


All of these," he said, "you can connect quickly and easily to a Mac as you would a PC. Or to an iOS device. They do wireless printing; they do Bluetooth printing.
He finished up the tour at HP's Live Photo demo stand. Live Photo, he informs me, is "one of our branded apps: we've got about 38 in the App Store, and this is one of our newest. One that we're really proud of."

Upon seeing it in action, I can see why.

Essentially, a user records a video on their iPhone using the app. They can then send that video to any number of recipients in a variety of ways: through Facebook, through email, or with a postcard. That last one isn't a typo: The app allows you to design and print physical post cards with a trigger picture for the video. When a friend that also has the app gets that image into his viewfinder, the app recognizes the trigger picture and begins playing the video that goes along with it.

Not exactly groundshaking, but kind of cool to watch a few times in person. Seeing it action, one could imagine it being implemented here and there in advertising, though it requires having the app HP built.

HP


The demo video they had prepared was of one of the attendants' little white terrier. The preview picture showed the pup caught mid-howl as an ambulance passed. When he got the picture into the app's viewfinder, the terrier sprang to life, howling at the siren and then looking back to the camera, a bit mournful. The video looped again and again.

And then the booth tour was done. HP's hit a bit of a rough patch with the rise of iOS and Android, as well as some difficulties in the printer sector. Their booth team, though, showed no signs of that, all smiles and happy how-do-you-dos and wet printouts rubbed on heads. And howling white terriers, mournful and endlessly looping.

"So, did I change your mind about HP and Apple?" he asked, apparently having forgotten that I'd been of no particular mind on HP and Apple. I figured I'd avoid another awkward exchange.

"Indeed," I said, fudging that first part. "You guys have got some impressive stuff," I continued, completely honest on the latter.
post #2 of 54
Originally Posted by AppleInsider View Post
As he had predicted, the pigment did not run, fade, or smear. It left not a mark on his fingers or his silvery mane. 

 

This is getting a little too creepily poetic for my taste. At least in the context of being a report about technology. I mean, I like it and it's funny, but then you step back and realize what's being said and where it's being said… 

 

Anyway, if HP is really serious about improving the quality of their products up from "total garbage", that's fine by me. Though I don't know how much more printing I'll be doing in my life. Also…


Step 1: Download the HP Live Photo app

 

Okay, I'm with you so far.


Step 2: Add me as a fr-

 

*walks away from the table*


Edited by Tallest Skil - 2/1/13 at 12:26pm

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post #3 of 54
Considering how quickly they adopted AirPrint and the range of devices the offer AirPrint on I would have said their relationship was good.

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

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post #4 of 54
Is this an ad disguised as a story?

Proud AAPL stock owner.

 

GOA

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Proud AAPL stock owner.

 

GOA

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post #5 of 54
HP products are banned from the company I work for. So much money was wasted configuring, exchanging, getting something to work, time on the phone. Not worth it.
post #6 of 54

Looks like HP is sending their newer latex inks into the (pro)consumer market. They've been pushing them to the commercial large-format trade for awhile now. At first I figured it might be their mild solvent/eco-solvent inks but I'd have a hard time believing those would be considered "safe" for a typical household.

melior diabolus quem scies
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post #7 of 54
You forgot to mention bad print and scanner drivers (full of bugs and processor hungry).
post #8 of 54
Quote:
Originally Posted by SolipsismX View Post

Considering how quickly they adopted AirPrint and the range of devices the offer AirPrint on I would have said their relationship was good.

I've found the pro-consumer HP printers to be very cheaply made. I bought an HP color laser recently and it was crap so I returned it. Instead I bought a Samsung 670 and I like it very much. It is really well made and the quality is excellent. 

 

There was an AirPrint hack that I tried out on my Mac Pro printing to an Epson printer which worked, but I haven't had the need to use it since the original test. I'm not sure if it still works with Lion or Mountain Lion.

Life is too short to drink bad coffee.

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Life is too short to drink bad coffee.

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post #9 of 54
I have never had any trouble with HP printers on my Macs. Well, I've had a total of two of them. I know that doesn't sound like a lot, but that's because the first lasted eight years. The second one is still running strong. I average about 1,000 prints/month. No problem with durability. No problem with connecting.
post #10 of 54

How about really revolutionizing things by creating a printer which doesn't suck ink like a crack whore?

 
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post #11 of 54
Quote:
Originally Posted by auxio View Post

How about really revolutionizing things by creating a printer which doesn't suck ink like a crack whore?

I'm not an authority on crack whores but I'm pretty sure it's not ink they are sucking.

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post #12 of 54

I wish HP the best. Considering it's better than Dell.

post #13 of 54
Originally Posted by auxio View Post
How about really revolutionizing things by creating a printer which doesn't suck ink like a crack whore?

 

This wouldn't be too bad (I don't use inkjets anymore because of this crap, and I don't imagine I'll ever go back) if the ink wasn't $16,000 a gallon. If they cut the price, fewer people would complain.

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post #14 of 54
Quote:
Originally Posted by SpamSandwich View Post

Is this an ad disguised as a story?

Nothing gets past you, huh
"I got the answer by talking in my brain and I agreed of the answer my brain got" a 7 yr old explaining his math HW
"Just because something is deemed the law doesn't make it just" - SolipsismX
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"I got the answer by talking in my brain and I agreed of the answer my brain got" a 7 yr old explaining his math HW
"Just because something is deemed the law doesn't make it just" - SolipsismX
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post #15 of 54
Quote:
Originally Posted by Tallest Skil View Post

This wouldn't be too bad (I don't use inkjets anymore because of this crap, and I don't imagine I'll ever go back) if the ink wasn't $16,000 a gallon. If they cut the price, fewer people would complain.

Gotta pad the margins somewhere.
"I got the answer by talking in my brain and I agreed of the answer my brain got" a 7 yr old explaining his math HW
"Just because something is deemed the law doesn't make it just" - SolipsismX
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"I got the answer by talking in my brain and I agreed of the answer my brain got" a 7 yr old explaining his math HW
"Just because something is deemed the law doesn't make it just" - SolipsismX
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post #16 of 54

Forget 5 years. Try TWO.

 

I am very unlikely to buy an HP printer ever again for my Mac.

 

I bought a Colour LaserJet multifunction printer / scanner in April 2011. Within a year there was an OS X update from Apple and the scanner stopped working. No problem, HP will just update their driver a short while later.

 

Except they didn't.

 

I then had a year old device that was incapable of being used for the purposes for which I bought it (I'm self employed, I need to keep scanned copies of expenses records for tax purposes).

 

A year later, they STILL haven't updated the scanner part of their driver. And they apparently aren't going to. A year old device should still be under full driver support by the manufacturer. But they couldn't damn well be bothered. I had to buy a new multifunction printer. Total waste of money.

 

If that's the way HP treats people who only recently buy their products, then they can kiss goodbye to any hope of any more money from me. EVER.

post #17 of 54
Originally Posted by CogitoDexter View Post

I then had a year old device that was incapable of being used for the purposes for which I bought it (I'm self employed, I need to keep scanned copies of expenses records for tax purposes).

 

A year later, they STILL haven't updated the scanner part of their driver. And they apparently aren't going to. A year old device should still be under full driver support by the manufacturer. But they couldn't damn well be bothered. I had to buy a new multifunction printer. Total waste of money.

 

If that's the way HP treats people who only recently buy their products, then they can kiss goodbye to any hope of any more money from me. EVER.

 

What about OS X's scanner function? Does it just not show up when you have it plugged in?

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post #18 of 54

Nope. Not recognised. Not one little bit.

 

I have a Brother inkjet/fax/scanner/printer now. I only use the HP for printing (because lasers are cheaper to run). What ****es me off most is that there's now a desk dedicated to these things and office space also costs money!

 

I've genuinely considered legal action to recoup my losses. The law on this sort of thing in the UK is reasonably clear: goods should be as described and fit for the purpose. If they're not supported in an envionment where a computer's operating system is likely to be upgraded within a year of purchase, they cannot be said to be fit for purpose.


Edited by CogitoDexter - 2/1/13 at 1:27pm
post #19 of 54

Bad print and scanner drivers? On OSX?

Really? I have used an OfficeJet pro on the Macs in my household for several years now and I have been delighted as to how well it integrates with OSX (currently running mountain lion). Didn't have to load a driver - it just found it and and installed it.
 

Now I find some of the plastic tray parts a little annoying sometimes, but overall it works really well without having to do a darn thing to it.

 

A buddy bought the same printer that I have and had difficulty setting it up so I went over his place to help him with it. He was running Vista. Had to install software off CD that came with it, which has crapware on it. 

It seemed to me that the integration with Apple computers was much better than with the Windows machines.

 

Don't know about the el cheapo HP printers, but the OfficeJet series is really quite good.

post #20 of 54
Quote:
Originally Posted by vexorg View Post

Bad print and scanner drivers? On OSX?

Really? 

 

The printing bit works fine.

 

It's the scanning bit that's gone, never to return. HP openly display that they are not upgrading that part of the driver on every driver upgrade they release for OS X. It's not Apple's fault. It's HP who can't be bothered to support products that are still well within their expected and realistic - and legal! - lifespan.

post #21 of 54
They promised me a baby blue HP iPod. Didn't deliver. I'll never trust HP again!

post #22 of 54
Originally Posted by CogitoDexter View Post
Nope. Not recognised. Not one little bit.

 

So you don't see a "Scan" tab here? Just print? Does it recognize the printer itself correctly (by showing a picture of the correct model)?

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post #23 of 54
Quote:
Originally Posted by Tallest Skil View Post

 

This wouldn't be too bad (I don't use inkjets anymore because of this crap, and I don't imagine I'll ever go back) if the ink wasn't $16,000 a gallon. If they cut the price, fewer people would complain.

 

Yeah, I got suckered in on my last inkjet because I got it free with my Mac.  If I actually printed a lot, I could justify the cost of a better printer, but I don't.  However, the fact that almost every time I turn it on a cartridge needs to be replaced is irritating.

 
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post #24 of 54
They are not compatible and they have no support for Mac users. I have brand new HP Officejet Pro 8600 Plus with two paper trays. I still can't select to print to the second tray even with the very latest HP Drivers. The scanner only occasionally finds my Mac via Bonjour and I finally resorted to a USB connection because hooking it up via WIFI meant the printer couldn't be found on any of the computers in the house. Tech support suggested I use a PC. Let's stick with the impressions of 5 years ago because frankly, waterproof ink doesn't make a dang difference if you can't print to the printer in the first place.
post #25 of 54
Quote:
Originally Posted by phippster View Post

They are not compatible and they have no support for Mac users. I have brand new HP Officejet Pro 8600 Plus with two paper trays. I still can't select to print to the second tray even with the very latest HP Drivers. The scanner only occasionally finds my Mac via Bonjour and I finally resorted to a USB connection because hooking it up via WIFI meant the printer couldn't be found on any of the computers in the house. Tech support suggested I use a PC. Let's stick with the impressions of 5 years ago because frankly, waterproof ink doesn't make a dang difference if you can't print to the printer in the first place.

Granted I have not used the 8600 series, but I do have the 7700 series at home and and a friend of mine (real estate appraiser, does a lot of printing) has an 8500. I have always used mine with WiFi, so that I can have the printer in common area. Configured it using bonjour, and the scanning works really well, both with the flatbed and the feeder. 

On the printing, when using nonstandard paper - photo, labels, envelopes etc. it has to go to the 1st tray. On other print jobs involving regular paper it I have it default to the 2nd tray. I don't remember every having the printer plugged into the USB port. In our household we had 4 (2 kids, 2 adults) users, each with their own Macs needing to print, so connecting it to a single computer was not a viable option. 

When scanning it saves the file directly to my computer either in PDF, JPG or TIFF files.

 

If the legacy printers are so well supported, I'm not sure why the 8600 would not be. I can't imagine there are all that many differences with the newer printers (at least wrt the drivers).

That said I would not buy the consumer grade inkjet printers from HP. They practically give away those printers and get you big time on the ink.  The OfficeJet Pro printers are much better in this regard with separate black, yellow, cyan and magenta cartridges with reasonable capacities.

post #26 of 54
OK...I'll buck the trend here, but I do have to say that my HP Multi-function ink-jet printer has been pretty darned bug-free (knock on wood), and certainly easier to use that my previous Lexmark. Granted, it lives a pretty easy life, as we certainly don't print as much around our house as a small business would, but so far, so good. Just one person's experience...
post #27 of 54
Quote:
Originally Posted by auxio View Post

How about really revolutionizing things by creating a printer which doesn't suck ink like a crack whore?

Ink-based printers are bad news. Consumer printers are generally bad news. Multifunction printers are generally bad news. I think most people are better off without a printer, but print services aren't always convenient either for the occasional thing that really does need to be printed. Cheap printers can be such a hassle, and not a lot of people do enough printing to justify buying a more expensive printer.

I have 43,000 pages on my current HP LaserJet plus a few other printers for specific uses. At least can justify having a printer, and one that's a not a consumer device.
Edited by JeffDM - 2/1/13 at 2:52pm
post #28 of 54
Make quality Color/B&W Laser Printers and stop making cheap throw away plastic junk. The big mistake was selling off their Scientific Instruments division, Agilent Technologies. Quality has been a joke ever since.
post #29 of 54
I recently bought a HP m575n, and I'm pretty happy with it. I've got my old CLS8500n still, but don't need the 12x18 printing ability of that any longer. While I can't say much about their home machines, their commercial models are built very well, and work very well.
post #30 of 54

Their printers are cheap plasticky, noisy junk...and the ink is way too expensive. I run a Brother MFC595 wireless model. It's OK and I have had no problems with it. I get the ink from Amazon for about 10-20% of the cost of buying it at Target or OfficeMax. No problems with the ink, either.

 

I'm with some of the previous posters...I'm doing less and  less printing than in the past. I thought I would need new printer for my iOS devices, but don't really need to print anything so I'm going to save the money I would've paid for the new printer.

 

:)

 

HP is trying to copy IBM's success and move away from manufacturing and into "Consulting" and "Business Services" Whatever they are? Good luck with that.

post #31 of 54
The fact that 3/4 of their booth was dedicated to printers shows how out of touch they still are. Think about it... how often do we even use printers any more? The one I have at home has been used maybe 6 times in the past year... and it's usually to print a document for someone else who's still stuck in the 90's. I have friends that literally don't even OWN a printer anymore. At work, I still use a printer for a few small tasks, but most of that waste has been cut down considerably, too.
post #32 of 54
This is the best Meg Whitman can do? LOL!
I remember back in the early 90's when seeing the output from those HP color ink jets was like checking out the newest Apple products. Today it is old hat. And the printers suck now. HP had their Apple-esque moment, then they went down that cheapo road to gain more market share and now they are nothing but ass clowns.
Flimsy printers and over priced ink.
post #33 of 54
Apple has a relationship with HP?
post #34 of 54
I have a LaserJet MFP (multi-function printer). Scanning on the Mac is a joke compared with Windows. Last year, I embarked upon a many-month project of scanning old photo album photos into my Mac. The HP scanning software doesn't support TWAIN on a Mac, but it does on Windows. I found it easiest to scan my pictures into the Windows version of Picasa (thanks, Parallels!) and then while the Windows volume was mounted (again, thanks, Parallels), import the photos into iPhoto.
post #35 of 54
Originally Posted by JeffDM View Post
I have 43,000 pages on my current HP LaserJet plus a few other printers for specific uses. At least can justify having a printer, and one that's a not a consumer device.

 

This whole "replace the drum" thing. I don't really understand that. So it… what, it wears out?

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post #36 of 54
"What's your impression of the relationship between HP and Apple?" the Hewlett-Packard representative asked. "Because I'll bet you it's probably five years out of date."

What he really means to say is "We know we are five years behind the competition but now we are finally trying to catch up"

I bought a brand new HP Laserjet last year with airprint, and mac compatibility stamped on the side of the box. Was it easy to set up? Impossible. I had to connect to a Windows PC in order to set it up for wireless printing. Absolutely pathetic. At lease it is a good sign that they now claim to be trying.
post #37 of 54
NO, my impression of HP is NOT 5 years out-of-date. HP is a terrible company with terrible products and even worse Mac support. I attempted to set up several brand new HP printers earlier this year to work wirelessly with a Mac for scanning & printing, and it was a complete nightmare. The setup assistant to configure the scanning & printing kept unexpectedly quitting, and the fax setup assistant kept launching the AppleScript Script Editor with an error. The Indians whom we spoke to at HP Technical Support couldn't help us, either... but then again, who could blame them because they were just reading off of scripts with no real-world knowledge of anything. We finally returned the printers and bought Epson Workforce printers instead... now THOSE are true dreams to work with. I highly recommend the Epson WorkForce line of printers... a snap to setup, a snap to use, and absolutely flawless in day-to-day usage. Now granted, Epson uses Indian call centers as well, but at least their products don't suck so you won't have to call them.
post #38 of 54
Quote:
Originally Posted by AppleInsider 
"What's your impression of the relationship between HP and Apple?" the Hewlett-Packard representative asked. "Because I'll bet you it's probably five years out of date."

Should have said their hardware designs are 5 years out of date.
Quote:
Originally Posted by AppleInsider 
"Maybe, incompatibility? Difficult to set up?"

No, that they don't print consistently after about 50 sheets and the refills are too expensive, just like every other printer on the market.
Quote:
Originally Posted by AppleInsider 
he smiled, satisfied and slipping into a well-worn groove

I hope he took you to dinner first.
Quote:
Originally Posted by AppleInsider 
The attendant went on to show me HP's consumer range of printers first. There was the Officejet 150 Mobile All-in-One, a sleek printer-scanner-copier unit he said "could fit in your backpack." It does in fact look like it could, though I'm still struggling to think of a situation in which I'd want to pack a printer into my messenger bag.

Cool so now the printer can run out of paper, toner and battery power. HP Invent more things that can go wrong.
Quote:
Originally Posted by AppleInsider 
He moved on to a more tactile demonstration, pouring a cup of water onto a sheet he'd printed, then rubbing the sheet on his head.

Are you sure this was an HP rep? If that's really what HP is doing, someone needs to switch the sheets just as it comes out the printer.
Quote:
Originally Posted by AppleInsider 
I explained that anything beyond a dot-matrix is, to me, an unknowable cauldron of sorcery.
the pigment did not run, fade, or smear. It left not a mark on his fingers or his silvery mane.
Their booth team, though, showed no signs of that, all smiles and happy how-do-you-dos and wet printouts rubbed on heads. And howling white terriers, mournful and endlessly looping.

"So, did I change your mind about HP and Apple?" he asked, apparently having forgotten that I'd been of no particular mind on HP and Apple. I figured I'd avoid another awkward exchange.

It sounds pretty awkward, in fact it sounds like a pretty messed up booth altogether. Go back with a video camera and switch the sheets.

HP make some ok devices but I wouldn't say they stand out among the competition. The print technology we have now sucks and they are all ripping people off on refills. People talk about price fixing being illegal but not one of HP, Sony, Samsung, Brother, Lexmark, Epson, Canon, Xerox or Panasonic can come up with competitive refill pricing?

Eventually someone has to figure out how to put the toner in the paper instead of the printer, might as well be you HP. Time to reallocate the innovation budget.
post #39 of 54
I don't find HP all that bad when it comes to printers. I've still got my trusty 5550 at home for basic stuff and occasional freelance job works fine on win7.

While my work has a 8year old large format designjet working fine. Price of inks are cheap compared to our canon 4700. Large format inks are ~£20 for mostly 30ml where as canons clock up £10 for 9ml, not to mention the canon inks need replacing far quicker than expect.

Compared to previous model we had pixma 3000(I think) inks lasted 2-3*longer before - noticed they changed the design of the cartridges to a smaller reservoir with a much larger sponge. I suspect causes greater ink unused and wasted.

EDIT: Prior to my current placement, they had a semi large format Epson which was expensive and crap. Could not handle semi complex designs (even before transparency was the rage). Heads needed regular cleaning to smooth banding, eventually boss decided to scrap genuines (£45 tricolour) and refill himself for couple of years till it gave up the ghost.
Edited by Fillie - 2/1/13 at 6:09pm

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post #40 of 54

My first HP printer that came with an HP computer worked for very few pages. HP gave me a credit and a new machine. It is a 4400 series. It gulps ink. It is a good thing that I don't print many pages.

 

The scanner is just crappy. It says it is a 4800 dpi resolution. To scan anything at that high resolution takes a half an hour. Then it looks like crap on the screen. Adjusting parameters doesn't fix very much.

 

I think I just want a high quality scanner that can scan very fast. Printing for me is cheaper at Staples (an office supply store). I can e-mail my print jobs to them and pay much less per page than I would using a personal printer. My HP printer still scans but it won't print anymore. Even when it did print, the quality was very low, even with their own paper. I will say that the quality of the paper really makes a difference with the HP printer.

 

I owned a Brother all in one printer. As soon as the printer died, nothing else worked. There was a class action law suit in the works for that MFC 210 printer but it didn't get anywhere. The attorneys didn't find enough money in it for them to take it all the way to court. I won't buy another Brother product ever. The one I had also wasn't used very often.
 

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