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J.D. Power ranks Samsung tablets better than iPad entirely due to cost - Page 3

post #81 of 224
Quote:
Originally Posted by Frood View Post

For years, J.D. Power was *the* expert on rankings.  Then they stopped ranking Apple #1.  They are obviously now "paid off dummyheads" that don't know anything about anything!!

That said, this looks like someone made a mistake, unless they have some kind of statement explaining the logic(?) of why Samsung came in first despite the lower scores.

This reminds me of 'Consumer Reports' ... they are total rubbish most of the time.
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post #82 of 224
Quote:
Originally Posted by boeyc15 View Post

http://www.jdpower.com/consumer-ratings/telecom/ratings/919201690/2013-Tablet+Satisfaction+Study/index.htm

The 2013 U.S. Tablet Satisfaction Study--Volume 2 is based on experiences evaluated by 3,375 tablet owners who have owned their current device for less than one year. The study was fielded between March and August 2013. The study measures satisfaction across five key factors (in order of importance): performance (26%); ease of operation (22%); styling and design (19%); features (17%); and cost (16%).

Based on this criteria.. yea... the ranking for price might have done it... apple only lost by 2 points in total.


Based on that criteria there's no way Apple should have lost considering cost was the least weighted aspect

post #83 of 224
If JD Powers ever decides to explain how its published scoring somehow made Samsung the winner instead of Apple, I would be interested in reading the explanation.

As others have pointed out, Samsung scored 3.62 while Apple scored 4.52. IF JD Powers had scored Samsung with a 5 for cost and Apple a 0 then Samsung would have won by 1 point, but this is not what happened.

A crazy question is why do companies go out of their way to promote Samsung as better or equal to Apple when their own published reports state otherwise? And why do it immediately preceding a new Apple product?

In closing for now, the NYT article about Apple's planned obsolescence hatchet job should be rewritten to replace every Apple reference with Google since Google announced today it's own Nexus tablet will not get Android 4.4 for being too old of a device.

The author's iPhone 4, a three years old device, can run iOS 7 without all features is slammed as planned obsolescence while a 1.5 years old tablet device will not be supported at all. Which company is purposely implementing planned obsolescence? I doubt the NYT will authorize such a story until Google becomes the hatchet job target.
post #84 of 224
Not surpised. Apple has been resting on their laurels
post #85 of 224
If 90% of tablets are iPads doesn't that make their price the industry average.
post #86 of 224
Quote:
Originally Posted by TheDavid311 View Post
 

Wow, I just lost all respect for their awards. What if they judged cars this way?

They do judge cars this way.  Remember a few years ago when GM was making fall apart/throw away cars (I suspect that they will get back to that soon...as soon as their fear wears off again)?  JD Power was rating GM models just below Toyota and Honda.  Rating agencies are businesses that have to make a profit in order to continue doing business.  No wonder their results can be skewed in any direction that seems profitable for them.  Kind of like analysts.  Neither on ever has to pay a price for incorrect advice.

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post #87 of 224

By this logic, I should get my cat food directly from China instead of USA due to price.

 

Does anyone remember CES 2010, when everyone was trying to preempt the iPad with a $1K Slate PCs with styluses and heave Intel based components?

 

Even the rumors said the iPad was going to be $1K.

 

It was $500 and the only way imitators could compete was with a smaller sized tablet with phone OSes?

 

 

(Love that Win 7 bar at the bottom.)

post #88 of 224
Quote:
Originally Posted by jusephe View Post

So customers are more satisfied with an 199 $ SAMSUNG GALAXY TAB 3 7" than an 399 $ iPad mini with retina display ?
Only because of price ?
REALLY ???

If that is true Apple wouldn't survive every super cheap bloat from competition (ultra cheap iPod clones, netbooks, and now cheap 199$ tablets) and still they are there.

I don't think too many people own a iPad mini with retina just yet.
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post #89 of 224

Going by the survey's own weighting, as JD has explicitly stated, we get the following:

 

 

Can someone please explain, mathematically, how Samsung could have come out on top, in any way whatsoever?

post #90 of 224
I could care less what JD Power has to say. I'm sticking with iPads. Tired of junky Samsuck products.
post #91 of 224
Quote:
Originally Posted by jpmia View Post

so a hyundai is better than a BMW/Porsche becouse is cheaper? thats rediculos


And makes a dollar burger from McDonald's more "satisfying" than prime rib...

I'm lovin' it......  /s

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post #92 of 224
Quote:
Originally Posted by jobsonmyface View Post

Not surpised. Apple has been resting on their laurels

 

Yeah, the iPad Air, which has been getting the most positive reviews I've literally ever read for any Apple product, ever, being the best performing, best battery life, best build quality, thinnest, and lightest tablet of that class with no perceivable shortcomings, is evidence that Apple is "resting on their laurels".

 

Also, completely redesigning pretty much their entire hardware lineup during the past 2 years, their mobile OS, as well as all their major software. is more evidence of them "resting". 

 

Love how all the trolls have come out with this rigged survey. 

post #93 of 224
Quote:
Originally Posted by hydr View Post

...
Apple used to push innovation, bring out new technology rapidly, make big improvements in software quickly and constantly cut prices. 
The Apple we´re seeing now is holding back tech (TouchID, 802.11AC), they are making small improvements in hardware, not coming out with new categories, and almost never cutting prices like before, in fact they seem to increase them. 
...

The way Apple traditionally has "quickly an constantly cut prices" is by offering a new product with better user experience (advanced capabilities) for the same price as the existing model.

For the new iPads, Apple has added 64-bit A7 APU, M7 co-processor, increased cell radio bands, increased battery and a retina display for the new iPad Mini (at an increase in price).

2001 iPod
2007 iPhone
2008 MacBook Air
2010 iPad
2013 Mac Pro

What other tech company has created any [successful] "new categories" in that timeframe.

Now, I do think that if you do a little research, you will discover that Apple has been laying the groundwork -- and that you can predict that Apple will be poised to announce some compelling "new categories" in 2014 and 2015.
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post #94 of 224
Quote:
Originally Posted by TheDavid311 View Post

Wow, I just lost all respect for their awards. What if they did that with cars?

I remember some pretty dismal Chrysler products getting JD Power awards in the 80's. That's when I stopped paying attention.

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post #95 of 224

How the scoring ratings work: http://www.jdpower.com/about/power-circle-ratings.htm

 

Basic point is, they are relative to their peers, NOT a score out of five.

 

Of note: "The highest-ranking company or brand in each segment receives five Power Circles*. In highly competitive segments with many companies or brands, multiple companies or models scoring in the top 10 percent of the range from the highest score can also receive five Power Circles, indicating that consumers rate them "among the best" of all companies or models in the survey. However, only the highest ranking company in each segment receives a J.D. Power award."

 

So those 4s that Samsung got could have been very close to Apple's 5s. Still silly that price alone wins it though.

post #96 of 224
Quote:
Originally Posted by sflocal View Post

The world seems to think that quality and cheap should go together.  Screw them.

quality at a price == bargain

crap at a price == crap
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post #97 of 224
Quote:
Originally Posted by digitalclips View Post


This reminds me of 'Consumer Reports' ... they are total rubbish most of the time.

That was my first thought, too. For years they would recommend PC's over Macs. I lost a lot of respect for CR.

post #98 of 224
Quote:
Originally Posted by jobsonmyface View Post
Not surpised. Apple has been resting on their laurels

Then you must think Google has been picking its butt, because Android is still only 32-bit and (according to Google HQ) the upcoming version 4.4 "Kat-Krap" won't run on a 2-year-old Nexus even though its hardware specs meet the minimum advertised requirements. Google drops support after 18 months.

 

(For reference: iOS7 runs just fine on the 3-year old iPhone 4.)

post #99 of 224
You get what you pay for.
post #100 of 224
Quote:
Originally Posted by Frood View Post
 

For years, J.D. Power was *the* expert on rankings.  Then they stopped ranking Apple #1.  They are obviously now "paid off dummyheads" that don't know anything about anything!!

 

That said, this looks like someone made a mistake, unless they have some kind of statement explaining the logic(?) of why Samsung came in first despite the lower scores.

 

I'm fine with any JD ranking, even one which doesn't show Apple in the lead, as long as they can explain the mathematical rationale. This one just makes absolutely no sense. At least with the ones that show Apple at #1, Apple gets more filled dots than anyone else. This one is the complete opposite, with Apple dominating every category except price, then losing. 

post #101 of 224
Quote:
Originally Posted by Drealoth View Post

How the scoring ratings work: http://www.jdpower.com/about/power-circle-ratings.htm


Basic point is, they are relative to their peers, NOT a score out of five.

Of note: "The highest-ranking company or brand in each segment receives five Power Circles*. In highly competitive segments with many companies or brands, multiple companies or models scoring in the top 10 percent of the range from the highest score can also receive five Power Circles, indicating that consumers rate them "among the best" of all companies or models in the survey. However, only the highest ranking company in each segment receives a J.D. Power award."

So those 4s that Samsung got could have been very close to Apple's 5s. Still silly that price alone wins it though.

But are they ranking the 10" iPad to other 10" tablets or to all tablets including smaller ones.
post #102 of 224

Oh gimme a break.  The world knows that Apple's tablets are the Lexuses (Lexi?) of tablets.

 

This says more about the shrinking importance and credibility of JDP than it does about Apple.

post #103 of 224
Quote:
Originally Posted by boeyc15 View Post

http://www.jdpower.com/consumer-ratings/telecom/ratings/919201690/2013-Tablet+Satisfaction+Study/index.htm

The 2013 U.S. Tablet Satisfaction Study--Volume 2 is based on experiences evaluated by 3,375 tablet owners who have owned their current device for less than one year. The study was fielded between March and August 2013. The study measures satisfaction across five key factors (in order of importance): performance (26%); ease of operation (22%); styling and design (19%); features (17%); and cost (16%).

Based on this criteria.. yea... the ranking for price might have done it... apple only lost by 2 points in total.

Yeah, and the timeframe too...

The iPad 4 and iPad mini were announced on Oct 23, 2012, and the new ones on Oct 22, 2013.

So, the older iPads were 5 months old, and the new iPads were not yet announced. In other words, the study was conducted in the middle of Apples product cycle...

I wonder if this skews the study in any way.

I am curious what particular devices were involved, and what their ratings were.
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post #104 of 224
So cost outweighs performance, ease of use and features? What the hell are you buying a tablet for if it is not performance, features and ease of use?

Didn't JD Powers earlier show that the iPad had the highest user satisfaction? Enough said.
post #105 of 224
Quote:
Originally Posted by Slurpy View Post

Yeah, the iPad Air, which has been getting the most positive reviews I've literally ever read for any Apple product, ever, being the best performing, best battery life, best build quality, thinnest, and lightest tablet of that class with no perceivable shortcomings, is evidence that Apple is "resting on their laurels".

Also, completely redesigning pretty much their entire hardware lineup during the past 2 years, their mobile OS, as well as all their major software. is more evidence of them "resting". 

Love how all the trolls have come out with this rigged survey. 

Devil in the details: "*Please note that JDPower.com Ratings may not include all information used to determine J.D. Power awards."

I'd love to know what additional information JDPower used to put Samsung over the edge. Call me cynical but I get the feeling they purposely tweaked the score to put Samsung on top because that would get more attention. Apple winning these things gets boring after a while.
post #106 of 224
Money under the table. If there were a way to know for sure, I would bet on it. Many examples in the past of 'trusted' organizations taking payoffs for such things.
post #107 of 224
As with most other things in life, you get what you pay for.
post #108 of 224
Quote:
Originally Posted by digitalclips View Post

J.D. Power and Associates, sponsored by Samsung.

A Chevy Spark v Mercedes CLA show down would be a walk over for Chevy. Trader Joe's Two Buck Chuck will wipe out the high end wine industry ... Oh J.D. Power and Associates have really started a new trend here!

Hey... don't badmouth Two Buck Chuck...

No wine before its time!

Actually, I prefer the wines with a plastic "cork" to those with a screw-off top 1biggrin.gif
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post #109 of 224
Quote:
Originally Posted by Frood View Post

For years, J.D. Power was *the* expert on rankings.  Then they stopped ranking Apple #1.  They are obviously now "paid off dummyheads" that don't know anything about anything!!

That said, this looks like someone made a mistake, unless they have some kind of statement explaining the logic(?) of why Samsung came in first despite the lower scores.

This doesn't add up and you know it.

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post #110 of 224
You get what you pay for.
post #111 of 224
Yeah well the thing is the bottom of the line model should be 32GB on all iOS devices, and then DOUBLE the ram for $100, up and up. Cause getting 16GB of flash storage for an extra $100 is so 5 years ago. iOS minimum of 32 GB! That's where they need to be. Especially for an iPad! That's just ridiculous. I don't care what everybody else is doing or what their prices are. A 16 GB device is a waste. Here's another thing if they gave the extra 16 GB "away" and people had 32 GB they would feel more relaxed about adding more 1 GB apps and maybe even buying more 2 GB shows and movies. It's just better all around for everyone... DUMB DUMB DUMB DUMB DUMB DUMB DUMB DUMB, yer dummin -Funkdoobiest
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post #112 of 224
Quote:
Originally Posted by Suddenly Newton View Post

Quote:
Originally Posted by Frood View Post

For years, J.D. Power was *the* expert on rankings.  Then they stopped ranking Apple #1.  They are obviously now "paid off dummyheads" that don't know anything about anything!!

That said, this looks like someone made a mistake, unless they have some kind of statement explaining the logic(?) of why Samsung came in first despite the lower scores.

This doesn't add up and you know it.

Yep... I call ranking gate!

Everybody knows the MS Surface tablets should be no lower than 2 or 3...

Or, maybe, JDP are trying to say that SammyTabs are really rank 1biggrin.gif
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post #113 of 224
1 + 1 = 3. Samsung wins. Why is that so hard for you apple fanboys to understand?

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post #114 of 224
Quote:
Originally Posted by drewys808 View Post
 

Feel free to email JD power:

media.relations@jdpa.com

 

I sent mine. I do want clarification... after all, JD Powers is typically well regarded... but maybe its all smoke in truth.

post #115 of 224
Waiting to hear how Samsung paid JD Power then say it was a administrative mistake. Aside from that competition is good for consumers!
post #116 of 224

Ho, ho, ho...

 

There's a little something you need to know about J.D. Power Awards (emphasis mine):

 

Quote:

J.D. Power and Associates' marketing research consists primarily of consumer surveys. The company bears the cost of developing and administering specific surveys with sample sizes of between several hundred and over 100,000.[4] J.D. Power ratings are based on the survey responses of randomly selected and/or specifically targeted consumers. J.D. Power relies on consumer reporting for study results as well as in-house vehicle testing for opinion based reviews in Blogs.

Although publicly known for the endorsement value of its product awards, J.D. Power obtains the majority of its revenue from corporations that seek the data collected from J.D. Power surveys for internal use.[1] Companies which have used J.D. Power surveys range from automotive, cellphone, and computer manufacturers to home builders and utility companies. To be able to use the J.D. Power logo and to quote the survey results in advertising, companies must pay a licensing fee to J.D. Power. These advertisement licensing fees, however, form a small part of J.D. Power's revenues, but a substantial portion of earnings.[1] In the 1990s, J.D. Power tightened its rules on awards advertising to prevent excessive use of the J.D. Power logo.[4]

 

http://en.wikipedia.org/wiki/J._D._Power_and_Associates

 

It's really a "paid award". How did you think these things actually happened?

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post #117 of 224
Quote:
Originally Posted by Slurpy View Post
 

Going by the survey's own weighting, as JD has explicitly stated, we get the following:

 

 

Can someone please explain, mathematically, how Samsung could have come out on top, in any way whatsoever?

 

Overall tablet ranking score was based upon 1000 point scale.   How many points does your list have?

 

They also do not seem to explicitly state whether the overall score is the weighted average of 5 sub-scores, or an additional factor measured within their survey.  Ie, people answered six questions (performance, ease, styling, features, price and overall satisfaction)

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post #118 of 224
Quote:
Originally Posted by SpamSandwich View Post
 

Ho, ho, ho...

 

There's a little something you need to know about J.D. Power Awards (emphasis mine):

 

http://en.wikipedia.org/wiki/J._D._Power_and_Associates

 

It's really a "paid award". How did you think these things actually happened?

 

So, if in years past when apple was ranking highly, what would have been your feedback to somebody posting your commentary back at you?

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post #119 of 224
This is what a $5B marketing budget CAN and WILL do to the fruit company!
post #120 of 224

Can't help but think of the guy who made up a fake restaurant with a deliberately terrible wine selection, submitted a $250 application to Wine Spectator, and won an Excellence Award over the phone.

 

http://blindtaste.com/2008/08/15/what-does-it-take-to-get-a-wine-spectator-award-of-excellence/

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