Originally Posted by MacOldTimer
So to make your long story short. Don't trust Apple's App Store & do your homework to know if the software is worth buying.
I trust BestBuy, I shop there and if I'm not happy with my purchase I return it.
Is that too much to ask. Your theory doesn't explain why there is no return policy & it doesn't take a conspiracy to know MANY are unhappy with the app store and Apple changing policy on a weekly basis.
Say it's new and Apple is just learning. They should have done their homework from Amazon where if you are unhappy with a purchase you can return it.
The store is full of useless software and games. Not being a gamer I'm extremely sad that Apple has made a great phone into a toy.
Selling boxed merchandise is very different from selling software downloads.
Also, when the average price of the software is around $3, most people will be willing to take the plunge. Only a fool complains when they buy something that isn't properly reviewed, or knows people who bought it and are happy, before spending money on it, and only afterwards, complains.
One reason why Apple can do this at all, is that the method for selling and billing is so simple. Once they get into a model where they have to refund money and use the kill switch to wipe the program from your phone, things become much more complex, and expensive. It's also rare to be able to get your money back on software if you aren't happy.
I've bought a few programs from the app store that weren't very good when I bought them. but they were so cheap, that it was worth the risk. most of them have gotten much better over time though, which has made their purchase much more worthwhile. Sometimes, it just takes time. There will always be losers though. You have to expect that though.
If you try a new flavor of ice cream at you local store, and you don't like it, you don't expect to get your money back, unless it's spoiled.
It's tough to claim that most software is spoiled though, because I'm interested to see that even for software that most people don't seem to like, there are enough others who do like it.
But, going back to my original point, the onus is on the purchaser, as usual, to find out if the product is good. There's no need to rush to buy something when it first comes out. If you wait a while, you'll get a better idea as to how good something is.
Otherwise, consider the $10 to be a possible loss.
When I had my Palm phones, I bought a fair number of programs, and the same problem occurred. Even though some of the software had a trial period, often, after a week of use, after I had ended up buying the program, I realized that it wasn't as useful, or as good, as it looked in the beginning, when I was enthusiastic about it. I couldn't get my money back either, and those programs averaged $20 apiece, not $5.
I don't know just what the term "many" means here.
Obviously, with over 300 million downloads taking place on just maybe 12 to 15 million phones, "most" people are VERY happy indeed. And if the 50% being paid apps is continuing, then that's a good 150 million apps being bought since the 3G came out, an amazing record!
I firmly believe that as usual, those who are not happy tend to exaggerate the numbers of those who are unhappy with them.
We do know that most of the rearranging of the store is being done at the developers insistence, so as to make paid apps easier to see, and buy. But that has nothing to do with consumers, though Apple seems to be trying out how to improve that side as well.
As a consumer of four screens of apps so far, I would like to see more subcategories, and apps placed more appropriately. Sometimes, an app isn't where one would expect it to be, which now, with all the apps there, makes things difficult to find.
But, I have to say that the number of apps so far exceeds my expectation at this time, that I'm sure Apple is overwhelmed.