Never EVER ship UPS Ground

jutus

I had almost all my computer hardware damaged/destroyed shipping UPS ground from Winnipeg (Canada) to Florida.



Here's some images of my shipment:



Just trying to spread the word. Go FedEX!



My PowerMac:





My PowerTower Pro:





My Tupperware:







[ 11-14-2001: Message edited by: jutus ]</p>

corvette

Wow that looks like someone smashed it up with a bat almost or fell out of a truck and rolled from the highway..





That's why I use FedEx :eek: :eek:

i am monkey

WOW! :eek:



I've had lots of UPS shipping, and so far nothing bad like that. The worst I can say is NEVER have UPS deliver to your home. "Signature Required" means nothing to residential delivery. Twice I've had my computer set outside the door with "Signature Required" on the box. Lucky nothing got stolen. At my work place they won't leave anything UPS without a signature.



This is another good reason to always use insurance.. and LOTS of it!

jutus

UPS Canada-&gt;US ground does not insure.



Now I know why.

doctorgonzo

[quote]Here's some images of my shipment:<hr></blockquote>



Hey! That's nut a bug that's a feature!

jutus

Here's the original link to the album:



<a href="http://homepage.mac.com/simonster/PhotoAlbum3.html"; target="_blank">http://homepage.mac.com/simonster/PhotoAlbum3.html</a>;

logan cale

Sheez, that's insane.

majormatt

Thats so horrific



Its such a shame to see your Powertower, a peice of Mac History destroyed along with your latest G4.



I bought a Geoforce II card and it was delivered to my home just laying in front of my steps. I live in a pretty dense neigborhood.



Can you imagine buying a G4/667 TiBook and coming home to see it waiting on your front steps? :eek:

logan cale

When a teacher of mine ordered a G4 a few years ago, they delivered it in the morning while he was at work and he didn't come back home until about 6 PM. It was sitting on his front porch all day.

btober

What's with the tupperware?

corvette

[quote]Originally posted by btober:

<strong>What's with the tupperware?</strong><hr></blockquote>



He got hungry

eman

So you say not to use UPS because of your bad experiences, but what about the thread over at MacNN telling you not to use FedEx. There's bad reports about all the shipping companies pretty much.

nebrie

From people who actually work at shipping companies, their biggest tip seems to be never to use Ground, period. Use overnight or 2 day as much as possible.

whisper

:eek: If I were you, I wouldn't stop calling them until they replaced all that stuff. And if they pull that "computers are fragile" crap, show them the tupperware. I already didn't like UPS... Last I knew, *every* package shipped by UPS goes over *at least* one ledge that's *at least* 3ft high. Seriously, the fall is built into their conveyor belt system

whisper

Heh, I just remembered that I had the same experience when I shipped stuff from Texas to California. It was easier to roll one of the boxes into the house than to pick it up (if you could even get a grip on it -- it was like trying to pick up a box made out of cloth). Lucky for me, all I had only shipped clothes, books, and a few other non-fragile things. I think the only actually damage were some torn pages in a few old magizines. What did the UPS person have to say about the condition of my boxes? "You should've used sturdier boxes." I wonder how they manage to beat stuff up so much...

whisper

Oh, and don't forget to file a complaint with the Better Business Bureau. Out here, one of the local news stations (channel 7) has a feature called "7 on your side". People write to them with their business complaints, and they broadcast what happened. Then they take over bugging the company for you. They call them, send them letters, etc. It's pretty funny to see the company instantly make a 180 when they see themselves on the evening news . Anyway, you might want to see if any of you local stations or newspapers have a similar thing.



edit: forgot a period and removed an extra space



[ 11-15-2001: Message edited by: Whisper ]</p>

xool

I saw your AI posting earlier but didn't get involved until I saw the postings on /.



Its amazing how many people are complaing about UPS versus other shipping services. I think I'll be using FedEx from now on...



On a side note, I wonder what Apple thinks about one of their iTools users getting slashdotted... I'm impressed that the entire homepage.apple.com system didn't go down!

ghost_user_name

You made the big time.



<a href="http://slashdot.org/articles/01/11/15/2216241.shtml"; target="_blank">http://slashdot.org/articles/01/11/15/2216241.shtml</a>;

eugene

I don't use UPS because it's more expensive for nearly everything. Jutus, got any pics of the packing materials you used?



I always bubble wrap, then use styrofoam peanuts around individual pieces of equipment. In this case, I would have boxed the tower and boxed the box. That minimizes movement.



What I hate about FedEx is that its online rate calculator is a piece of crap.



[ 11-16-2001: Message edited by: Eugene ]</p>

jutus

Holy shit. 80,000 hits overnight!

bradbower

I hope this gets reconciled, jutus! If there's one thing I know it's that you should NEVER stop bitching in these kinds of screw-you-over instances, and don't be afraid to do it LOUDLY and get some other customers' attention! They are in the wrong here.