"But, a solid Web resource is particularly needed at Apple, because it?s the only company that offers a measly 90-day service warranty; other vendors offer one year standard."
Maybe things are different here in the UK, but I was under the impression that all their computers come with a 1-year warranty. It is only the phone support which is 60 days.
The notion that Apple may indeed have the best tech support is not too unrealistic. However, the data used in this survey is not a scientific survey that would pass muster statistical analysis:
"The magazine tested the technical support lines by calling twice: Once during off-peak hours, and another when call volume is typically high."
That this is not pointed out in this article betrays the quality of information accepted as "truth" here, and many similar sites.
And when it is repeated enough, it is accepted as a fact.
I should reiterate that I am not saying Apple is not the best in tech support. This survey is not just the authoritative nor definitive report to support that contention.
Well, when you are competing against a bunch of $1000 notebooks and $400 desktop machines running Winblows Shitsta the outcome is not surprising. Not that Apple is bad, no it is quite good with support even though one needs it once a year or so. But the only way to lose against the competition is if every machine came defective from the factory.
Comments
"But, a solid Web resource is particularly needed at Apple, because it?s the only company that offers a measly 90-day service warranty; other vendors offer one year standard."
Maybe things are different here in the UK, but I was under the impression that all their computers come with a 1-year warranty. It is only the phone support which is 60 days.
"The magazine tested the technical support lines by calling twice: Once during off-peak hours, and another when call volume is typically high."
That this is not pointed out in this article betrays the quality of information accepted as "truth" here, and many similar sites.
And when it is repeated enough, it is accepted as a fact.
I should reiterate that I am not saying Apple is not the best in tech support. This survey is not just the authoritative nor definitive report to support that contention.
CGC
not to make light of it, but you should use skype and call them in the us! :d
lol!
Well, when you are competing against a bunch of $1000 notebooks and $400 desktop machines running Winblows Shitsta the outcome is not surprising. Not that Apple is bad, no it is quite good with support even though one needs it once a year or so. But the only way to lose against the competition is if every machine came defective from the factory.
Winblows Shitsa comes from Microshite right?
No surprise here.
same with me.
Does anyone think Microsoft will include this in their new "Laptop Hunter" ads?
They'll say Apple cheated in the competition and Microshit's shares will hit an all time low of $0.02.