iPhone-Windows 7 sync bug with Intel chipset fixed for some

Posted:
in iPhone edited January 2014
A bug with Intel's P55 chipset prevents Windows 7 from syncing their iPhone, and motherboard manufacturer Gigabyte has issued a BIOS update to resolve the issue for some.



Gigabyte has released the beta BIOS for its GA-P55-UD4P motherboard. Last week, Intel, Microsoft and Apple all announced they are looking into the issue, which primarily affects Windows 7 users running the 64-bit version of the operating system on an Intel P55 chipset.



Intel told CNet that it believed the issue was a BIOS or configuration issue. BIOS stands for basic input/output system. It is the firmware that boots a system when it is first powered on.



On the Apple support forums, users have reported issues with ASUS and MSI motherboards, in addition to Gigabyte. Neither manufacturer has released an official update.



Some have addressed the problem by downloading the latest BIOS and Intel chipset drivers, while some have relied on running iTunes in Windows Vista SP2 compatibility mode.



In the ongoing Apple thread, company employee "Roy B" requested that users send information on the bug. The message was later updated to say that Apple is "investigating" the matter, and thanking everyone who sent in their configuration information.



Users affected by the bug say their Windows machine and iTunes 9 will recognize the iPhone when plugged in via USB. However, when a sync is attempted, error "0xE8000065" is displayed.



The Gigabyte GA-P55-UD4P features the Intel P55 chipset.



Microsoft also last week gave comment on the issue to The Register, stating that it had not heard the problem in its online forums or call centers.



"We reviewed the issue raised on the Apple Discussion Board and are currently investigating," Microsoft said. "If we determine this to be a problem specific to Windows 7, we will post an update on the Microsoft Answers site."



The Intel P55 Express Chipset supports the Core i7-800 and Core i5-700 series processors for desktop PCs.

Comments

  • Reply 1 of 10
    Quote:

    Users affected by the bug say their Windows machine and iTunes 9 will recognize the iPhone when plugged in via USB. However, when a sync is attempted, error "0xE8000065" is displayed.



    I thought Apple was above using stupid "0xE" errors like stupid Microsoft does with ActiveStink.
  • Reply 2 of 10
    solipsismsolipsism Posts: 25,726member
    Quote:
    Originally Posted by sprockkets View Post


    I thought Apple was above using stupid "0xE" errors like stupid Microsoft does with ActiveStink.



    On OS X, sure, but with Windows this error is being pulled from the OS. The app can be made to translate certain errors but some are just too recherché or low level to be listed in a common way.
  • Reply 3 of 10
    Just an FYI, Asus actually released a fix for this bug in late October, so their fix for it has been out for quite a while now. I have the P7P55D LE motherboard and had his problem with Windows 7 64bit but the beta BIOS released by Asus fixes the problem finally, so they actually may have been the first to release a fix for this. They may not have advertised it but their fix has been out for a while now....
  • Reply 4 of 10
    teckstudteckstud Posts: 6,476member
    Quote:
    Originally Posted by solipsism View Post


    On OS X, sure, but with Windows this error is being pulled from the OS. The app can be made to translate certain errors but some are just too recherché or low level.



    Recher- what?
  • Reply 5 of 10
    This is completely off topic so my apologies up front but I was watching the 2nd trailer to the new animated movie "Despicable Me" on Apple's trailer site earlier and have to say that the #1 & #2 super villain character's have an uncanny resemblance to Mr Gates (#1) and Mr. Balmer (#2). It would have been really interesting if this were a pixar movie.







    http://www.apple.com/trailers/universal/despicableme/
  • Reply 6 of 10
    Quote:
    Originally Posted by teckstud View Post


    Recher- what?



    Rare.
  • Reply 7 of 10
    solipsismsolipsism Posts: 25,726member


    Excellent graphics. The movie plot looks interesting, too.





    Quote:
    Originally Posted by DKWalsh4 View Post


    Rare.



    If only there was some way he could have looked up the word without having someone else tell him the meaning. Maybe one day that technology will be invented.
  • Reply 8 of 10
    teckstudteckstud Posts: 6,476member
    Quote:
    Originally Posted by DKWalsh4 View Post


    Rare.



    thank you. The definiton in Merriam Webster for that one wasn't working for me. I saw exotic , pretentious and affected and stopped there.
  • Reply 9 of 10
    teckstudteckstud Posts: 6,476member
    Quote:
    Originally Posted by solipsism View Post




    If only there was some way he could have looked up the word without having someone else tell him the meaning. Maybe one day that technology will be invented.



    Speaking of recherché , and I don't mean rare or exotic.
  • Reply 10 of 10
    Quote:
    Originally Posted by solipsism View Post


    On OS X, sure, but with Windows this error is being pulled from the OS. The app can be made to translate certain errors but some are just too recherché or low level to be listed in a common way.



    I'd like to congratulate you on the splendid use of recherché.



    You made reading a not especially interesting article worthwhile!
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