AT&T looking into rumored iPhone 4 preorder security issues

Posted:
in iPhone edited January 2014
AT&T this week said it is looking into reports from customers who allegedly logged in to their online account and saw another person's name and information when attempting to preorder Apple's iPhone 4.



As AT&T's servers struggled to verify eligibility for existing customers attempting to preorder iPhone 4 on Tuesday, some customers reported that they saw a different user's account via the AT&T website. The exclusive wireless provider of the iPhone in the U.S. said it has received word of these incidents, and is looking into the issue.



"We have received reports of customers inadvertently seeing the wrong account information during the iPhone 4 purchasing process," a company spokesperson said. "We have been unable to replicate the issue, but the information displayed did not include call-detail records, social security numbers, or credit card information. In the meantime, we are looking into this matter."



The statement came in response to a report Tuesday from an anonymous source who alleged that an accidental information leak may have occurred during the initial rush of iPhone 4 preorders. An "AT&T insider" told Gizmodo that an allegedly faulty server software update could have caused security issues.



Some customers claimed that they saw a different customer's name and information upon logging in to the AT&T website.



The situation is the second in less than a week involving security for AT&T. Last week, the wireless carrier acknowledged that a security flaw on its website made it possible for hackers to query the company's database and uncover the e-mail addresses of customers who had registered to use its mobile broadband service.



At least 114,000 iPad 3G users' e-mail addresses were said to have been leaked, and the U.S. Federal Bureau of Investigation has announced that it has begun a probe into the security breach.

Comments

  • Reply 1 of 16
    jerseymacjerseymac Posts: 408member
    You go AT&T. Have an investigation. Find out who's ass to kick.
  • Reply 2 of 16
    gmacgmac Posts: 75member
    One of the error screen shots on gizmodo showed an NSAPI plug-in error message on the AT&T site. NSAPI is old s*&t (netscapes iplanet web server). That under load and a not perfectly configured load balancer that is properly sticking sessions to servers can result in session corruption where you get another users session and hence see their info. If I were a betting man, that's what I'd attribute it to.
  • Reply 3 of 16
    erpxerpx Posts: 24member
    Looks like Gizmodo is on a witch hunt.
  • Reply 4 of 16
    mkeathmkeath Posts: 60member
    Quote:
    Originally Posted by Gmac View Post


    One of the error screen shots on gizmodo showed an NSAPI plug-in error message on the AT&T site. NSAPI is old s*&t (netscapes iplanet web server). That under load and a not perfectly configured load balancer that is properly sticking sessions to servers can result in session corruption where you get another users session and hence see their info. If I were a betting man, that's what I'd attribute it to.



    Gotta love legacy systems.
  • Reply 5 of 16
    zoetmbzoetmb Posts: 2,444member
    Quote:
    Originally Posted by Gmac View Post


    One of the error screen shots on gizmodo showed an NSAPI plug-in error message on the AT&T site. NSAPI is old s*&t (netscapes iplanet web server). That under load and a not perfectly configured load balancer that is properly sticking sessions to servers can result in session corruption where you get another users session and hence see their info. If I were a betting man, that's what I'd attribute it to.



    You probably think that this information is obvious and that every system support tech knows it, but I would guess that no one at AT&T has any idea about this. You should call them up and offer your consulting services for some exhorbitant daily rate.
  • Reply 6 of 16
    chronsterchronster Posts: 1,894member
    Quote:
    Originally Posted by zoetmb View Post


    You probably think that this information is obvious and that every system support tech knows it, but I would guess that no one at AT&T has any idea about this. You should call them up and offer your consulting services for some exhorbitant daily rate.



    LOL! He's already posted his analysis for free. So long exorbitant daily rate
  • Reply 7 of 16
    satcomersatcomer Posts: 130member
    This is very bad. AT&T is now causing Apple to loose money!

    Plus the White iPhone issue is a simple case of supply and demand and how Apple has failed economics 101.



    My AAAPL stock is going to get hit because of this ineptness.
  • Reply 8 of 16
    " Tuesday from an anonymous source who alleged that an accidental information leak may have occurred during the initial rush of iPhone 4 preorders. "



    Thursday that anonymous source will be arrested for possession of Heroin, Crack, PCP, and black market Viagra prescriptions.

  • Reply 9 of 16
    zindakozindako Posts: 468member
    Quote:
    Originally Posted by satcomer View Post


    This is very bad. AT&T is now causing Apple to loose money!

    Plus the White iPhone issue is a simple case of supply and demand and how Apple has failed economics 101.



    My AAAPL stock is going to get hit because of this ineptness.



    Quote:

    Loose=/=Lose



    I wonder if people really know how to spell that word, or they just don't care.
  • Reply 10 of 16
    solipsismsolipsism Posts: 25,726member
    Quote:
    Originally Posted by zindako View Post


    I wonder if people really know how to spell that word, or they just don't care.



    The ladder.
  • Reply 11 of 16
    estyleestyle Posts: 201member
    Quote:
    Originally Posted by solipsism View Post


    The ladder.



    that was the absolutely purfect response.
  • Reply 12 of 16
    estyleestyle Posts: 201member
    Quote:
    Originally Posted by satcomer View Post


    This is very bad. AT&T is now causing Apple to loose money!

    Plus the White iPhone issue is a simple case of supply and demand and how Apple has failed economics 101.



    My AAAPL stock is going to get hit because of this ineptness.



    really?



    Looks like it went up yesterday

    and again today against the market trend
  • Reply 13 of 16
    justflybobjustflybob Posts: 1,337member
    Quote:
    Originally Posted by solipsism View Post


    The ladder.





  • Reply 14 of 16
    str1f3str1f3 Posts: 573member
    Quote:
    Originally Posted by erpx View Post


    Looks like Gizmodo is on a witch hunt.



    This is the second security issue in two weeks and in this case there was no help from drug dealing hackers. This isn't a conspiracy by Gizmodo. If AT&T wasn't doing something stupid every month it would have probably got a lot less attention.
  • Reply 15 of 16
    lundylundy Posts: 4,466member
    Quote:
    Originally Posted by onehottmin13 View Post


    " Tuesday from an anonymous source who alleged that an accidental information leak may have occurred during the initial rush of iPhone 4 preorders. "



    Thursday that anonymous source will be arrested for possession of Heroin, Crack, PCP, and black market Viagra prescriptions.





    Yeah - those words got you caught by the automatic spam detector. Don't post that.
  • Reply 16 of 16
    kibitzerkibitzer Posts: 1,113member
    Apple won't lose (loose) money. Just call it deferred revenue and income. Anybody that hot for a new phone will just wait awhile and try again.
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