Apple officially begins offering 7-day App Store return window in Taiwan
Apple has amended the terms and conditions of its iTunes store in Taiwan, granting users a 7-day return window in compliance with local laws.
The changes now in effect were first reported on Friday by IDG News. The changes only apply to customers of the App Store who live in Taiwan.
Apple made the change after it was told to do so by the Taipei city government in June. The revised terms and conditions, found in section A, read:
"You may cancel your purchase within seven (7) days from the date of delivery and iTunes will reimburse you for the amount paid, provided you inform iTunes that you have deleted all copies of the product. Upon cancellation you will no longer be licensed to use the product. This right cannot be waived."
Guo Tingguang, a spokesman for the Taipei Law and Regulation Commission, reportedly said that the city government believes Apple took the correct approach in making the revisions. The government now plans to work with Apple to provide Chinese translations for some English-only products available on the App Store.
Google's Android Market offers users a 15-minute window to decide whether or not they want a refund. The search giant was fined nearly $35,000 for not changing that policy in June. The company has officially said it disagrees with the city's stance.
Outside of Taiwan, Apple has granted some users refunds for App Store software by request. Those reimbursements have been handled on a case-by-case basis, but reports of them are numerous.
The changes now in effect were first reported on Friday by IDG News. The changes only apply to customers of the App Store who live in Taiwan.
Apple made the change after it was told to do so by the Taipei city government in June. The revised terms and conditions, found in section A, read:
"You may cancel your purchase within seven (7) days from the date of delivery and iTunes will reimburse you for the amount paid, provided you inform iTunes that you have deleted all copies of the product. Upon cancellation you will no longer be licensed to use the product. This right cannot be waived."
Guo Tingguang, a spokesman for the Taipei Law and Regulation Commission, reportedly said that the city government believes Apple took the correct approach in making the revisions. The government now plans to work with Apple to provide Chinese translations for some English-only products available on the App Store.
Google's Android Market offers users a 15-minute window to decide whether or not they want a refund. The search giant was fined nearly $35,000 for not changing that policy in June. The company has officially said it disagrees with the city's stance.
Outside of Taiwan, Apple has granted some users refunds for App Store software by request. Those reimbursements have been handled on a case-by-case basis, but reports of them are numerous.
Comments
Whats the point?
Play a game for a few days, return it for a refund.
You never pay for anything.
Or give it for free and douse it with ads up the ying yang.
Any app worth owning will have a lifetime a lot longer than 7 days.
I wish we had this.
I do not see many apps getting released in Taiwan.
Whats the point?
Play a game for a few days, return it for a refund.
You never pay for anything.
Or give it for free and douse it with ads up the ying yang.
I think I will wait and see before I remove my apps from Taiwan App Store. If I notice a spike in returns then I will remove my apps. I am not selling that many in Taiwan anyway.
Any app worth owning will have a lifetime a lot longer than 7 days.
I agree for app Apps, but most of the App Store sales are games, just look at the top 10 on any given day.
I think I will wait and see before I remove my apps from Taiwan App Store. If I notice a spike in returns then I will remove my apps. I am not selling that many in Taiwan anyway.
Or just make your apps worth keeping.
Well my Airport Extreme suddenly quit working after a year and two months. Took it to Apple asking if they can anyway send it in for a repair because it only came with one year warranty. They said I have two choices: buy one of their refurbished AE (not in stock, takes 4 days to receive) for $139 with 90 days warranty or buy their brand new one for $179. After I heard the choices giving to me, I began to count how many Apple products I currently own that are still under warranty (two iPhone 4, MacBook Pro, MacBook Air, Airport Express, and my iPad2) that one day it too can suddenly quit working one or two months after the product's one year warranty. Now I am wondering if I am being foolish in believing that by buying the greatest computer products ever made to finally realize at the end that Apple may not be worth it. I guess I'll just wait and see what will happen to the rest of my stuff.
And how is this related to the article?
The law is an ass if the return is not the return of a physical item. If it is just the honour system ? yes, I promise I will delete it from my system ? then the law is simply foolish. If it can be enforced in some way then fair enough.
Right! In Taiwan, which (the last time I looked) was in Asia, the world headquarters of no respect whatsoever for the intellectual property rights of others. Of course customers are going to delete all those DRM-free music files before "returning" their purchases. Sure they will! Taiwan's insane law amounts to legalizing the theft of digital content.
Or just make your apps worth keeping.
That doesn't matter. You will still get people returning apps just to save a dollar or two. The other day there was an article about $0.99 app being pirated (10+ pirated copies for each purchased copy).