Returning under warrenty...

in Genius Bar edited January 2014
I went to the Square Apple store in London to replace an iPod remote and the headphones that came with it.

I was told by the manager to register my iPod via the website, tell apple about the problem and get a replacement via the apple website....

My only problem is... I have no idea how to do this.....


  • Reply 1 of 6
    mcqmcq Posts: 1,543member
    Not sure about the telling them of the problem (possibly somewhere in the support section).

    As for registering, go to <a href=""; target="_blank"></a>; to register the iPod.
  • Reply 2 of 6
    mattyjmattyj Posts: 898member
    Thanks MCQ.
  • Reply 3 of 6
    matsumatsu Posts: 6,558member
    Should not the store where you purchased the iPod provide neccessary replacements?
  • Reply 4 of 6
    overhopeoverhope Posts: 1,123member
    No: the warranty is Apple's responsibility, it goes through their process.

    I speak as my iPod languishes in Amsterdam following a fairly terminal attack of the Sad iPod Icon.

    The only plus is that, even though it's over a year old, Apple seem to think it's under warranty...
  • Reply 5 of 6
    mattyjmattyj Posts: 898member

    Matsu, in answer to your question, the manager of the apple store in london says a replacement will come through far quicker via the website than if I go through the store. I will ring him on monday to say that I can't do it, hopefully he'll sort it out then.

    He couldn't help me immediately, so he even knocked off £10 off an iPod cary case, which was nice.
  • Reply 6 of 6
    overhopeoverhope Posts: 1,123member
    I spoke to the warranty department the other day and they're waiting for new supplies to come in... <img src="graemlins/hmmm.gif" border="0" alt="[Hmmm]" />
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