Apple's iPad driving e-commerce as market shifts from desktop-based purchases

in General Discussion edited January 2014
A new study claims the rapid rise of tablet computing is not only driving e-commerce, but is changing the market's landscape, prompting many traditional retailers to revamp their online storefronts to accommodate devices like Apple's iPad.

iPad mini

In its Ecommerce Quarterly report for the third quarter of 2012, e-commerce solutions provider Monetate found that a groundswell in tablet-based purchases is quickly eroding the share of buys made from desktops, with Apple's iPad leading the shift.

Monetate provides software as a service (SaaS) technology to some of the biggest retailers in the world, allowing companies like Macy's, Best Buy, QVC and others to dynamically provide consumer-targeted content. The firm took samples from over 100 enterprise brands in its study.

According to a breakdown of traffic by device, the websites tracked by Monetate saw visits from traditional desktop and laptop browsers drop from 92.33 percent to 81.60 percent in one year as mobile devices like smartphones and tablets more than doubled their respective marketshare. For the three-month period ending in September, tablets accounted for 8.37 percent of all website visits, up from 3.16 percent in 2011, while smartphones jumped from 4.51 percent to 10.03 percent over the same span.

Monetate's Chief Marketing Officer Kurt Heinemann told AppleInsider that he expects the trend to continue as tablet proliferation continues.

"I truly believe that the tablet is best used as an 'in-house' mobile device -- it's a replacement for the desktop or the laptop," Heinemann said. "The mobile device is really that second screen experience; it's really married to [a user's] media experience in a different way than the desktop."

He went on to compare tablets with smartphones, noting that handsets are best suited for "out-of-the-house" use, while devices like the iPad often accompany consumers as they watch TV or lounge about the house. Of the tablet owners who frequent e-commerce sites, the preferred device appears to be the iPad.

Website Visits
Source: Monetate

For the third quarter, the iPad accounted for 88.94 percent of all website visits originating from a tablet, followed by Android devices with 6.34 percent and the Kindle Fire with 4.71 percent. As for smartphones, the iPhone's 60.85 percent led the 37.59 percent of traffic garnered by Android-based handsets. Windows Phone accounted for only 0.91 percent of all visits tallied by Monetate.

Conversion Rates and Tablet Form Factors

Arguably more important than site traffic for e-commerce retailers is the number of hits that translate into sales, a metric known as the conversion rate.

For quarter three, tablets were nearly on par with traditional computing, with 3.12 percent of hits actually turning into a sale. Looking at the numbers, the iPad's conversion rate was 3.17 percent, compared to 3.19 percent seen by all Android tablets. Heinemann pointed out that the 7-inch Kindle Fire was at the bottom with 2.06 percent. He explained that many websites don't translate well to the smaller form factor, with clumsy pull-down menus, font sizes and small buttons hurting the overall shopping experience.

Overall, tablet conversion rates speak to both Heinemann's theory of devices being used mostly at home and the importance form factor in e-commerce. The highest performer in the third quarter was Android with a 1.09 percent conversion rate, while Windows Phone and the iPhone managed 0.98 percent and 0.97 percent, respectively.

Conversion Rates

Much of the success for any one retail site depends on user experience, whether it's streamlined and familiar enough to facilitate purchases. Heinemann calls this "responsive design," and said it's one of the things iOS gets right with mobile Safari, as the browser is largely consistent with its desktop counterpart.

Backing up that claim is mobile Safari's massive share of the browser market, which in quarter three was bested only by the desktop version of Chrome and the well-entrenched Internet Explorer. Apple's iOS-centric Safari grew from 7.50 percent of the market to 17.25 percent over the past year, while Microsoft's Explorer saw four straight quarters of decline and dropped from a 47.02 percent share to 35.95 percent in the three-month period ending in September.

Browser Share

The iPad mini Effect

Despite the relatively low-performing 7-inch Kindle Fire and Google Nexus 7, Apple's Heinemann sees the iPad mini as becoming a major player in not only driving e-commerce conversion rates, but changing the way retailers format their digital storefronts.

Although there isn't enough data to offer conclusive evidence of what impact the mini will have on e-commerce, Heinemann believes the tablet will be a one of the main conversion drivers starting in January.

"The impact is going to be massive in terms of website design," he said of Apple's new small form factor iPad.

Apple's installed user base, plus the wider market penetration of the iPad brand will likely push retailers to create sites tailored to the mini and work up from there.

"I think what you're going to see is the iPad mini becoming almost a standard design format, because if you can design for the iPad mini, it's going to work on the [full size] iPad, it's going to work on the desktop," Heinemann said. "So instead of taking the desktop and working it down to the iPad mini , think about taking your iPad mini experience and working it up to the desktop. It's going to be that important."
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