Apple now No. 1 in customer satisfaction on Samsung's home turf of South Korea

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  • Reply 21 of 45
    dreyfus2dreyfus2 Posts: 1,072member
    So 52% gets you top spot? Doesn't seem like South Koreans are "satisfied".

    I have been working as a consultant in (South) Korea for almost three years, and I can absolutely say that wealthy Korean people are among the hardest to deal with anywhere (and I have worked in almost 40 countries in my lifetime). Praise does never happen, everything gets challenged... quite an environment. After the first year even our best and normally most diligent staff members were working to rule. The office was vacated every day at 5pm sharp. (I have not seen this in any project on earth before.)

    So, yes, 52% seems like a pretty big achievement here. Congrats!
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  • Reply 22 of 45
    dreyfus2dreyfus2 Posts: 1,072member
    titantiger wrote: »

    Based on a population of 49.78 million in South Korea and the stated sample size of the survey of 44,168 (a very large sample), you get a MOE of 0.47%.

    This appears to be a good bit more than statistical noise.

    Excellent. Plus, in a survey as specific as this one, you would normally not account for the full population size, but the number of smartphone owners, which would reduce the MOE even further.
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  • Reply 23 of 45
    christopher126christopher126 Posts: 4,366member

    Quote:

    Originally Posted by Suddenly Newton View Post





    LOL. EPIC.


    Bingo! Best Post! :)

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  • Reply 24 of 45
    palominepalomine Posts: 363member
    Poor Constable Odo, I get that you are worried about your stock. I'd block your name, but I see your name in just about every comment section for every finance site with an article on AAPL. Such unrelenting gloom. Do you even follow what Apple is really about?

    Please consider the history here, APPL is known for falling 40 even 50 percent practically yearly since 2002. This is a rough stock for an old guy to hold and sleep at night. Either you accept the rocky ride or sell the damn thing!

    There are plenty of us in the same boat, but we aren't trashing the actual company nor the actual CEO. Certainly we are furious about the hedge fund raiders and the like. I read a WSJ article recently that talked about the 'rent takers' that spring up whenever there is an innovative company. They want a piece of the action. Ironically the article didn't mention themselves (analysts) as the worst of the lot. So, if you are considering buying Tesla stock you will likely be in for the same hate-fest as Apple, complete with paid media shills. Media really needs cash, bad.

    Do try to endure as best you can. It will get better. Of course WHEN is the important question if you are old. Maybe you should sell your stock and stop with the anguish.
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  • Reply 25 of 45

    Quote:

    Originally Posted by nkingman View Post



    "CEO Tim Cook will often point out how well Apple ranks in customer satisfaction, noting that that factor drives customer loyalty, repurchase rats, and commerce within the iOS ecosystem."



    Didn't know they sell rats.


    Only in Asia. Apple leads the market in rat sales. 

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  • Reply 26 of 45
    jungmarkjungmark Posts: 6,928member
    Wall Street doesn't care about useless consumer after-sales numbers. Hedge funds realize good customer service eats into profits. How about Apple doing something that's really impressive for a change? Like really knocking the socks off investors when it comes to actual iPhone sales or is that asking too much of Timid Cook. If keeping customers satisfied is his only way of boosting Apple's shareholder value, then I guess he's ready to take a paycheck cut sooner than later. Timid Cook had better try to convince S. Koreans they'd all be better off buying iPhones than some home%u2013grown smartphone.

    Haha. I'm still waiting for Apple to do something impressive too. Recreating the MP3 player, smartphone, tablet markets is child's play. Pffft at the most profitable (raw $$) year in corporate history. That's so 2012. Record setting sales of iDevices? Please, next year's competitors will always outship existing Apple products.
    /s
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  • Reply 27 of 45
    philboogiephilboogie Posts: 7,675member
    palomine wrote: »
    Poor Constable Odo...

    Do try to endure as best you can. It will get better. Of course WHEN is the important question if you are old. Maybe you should sell your stock and stop with the anguish.

    I think he's just here for self-inflicting pain.
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  • Reply 28 of 45
    lord amhranlord amhran Posts: 902member
    Wall Street doesn't care about useless consumer after-sales numbers. Hedge funds realize good customer service eats into profits. How about Apple doing something that's really impressive for a change? Like really knocking the socks off investors when it comes to actual iPhone sales or is that asking too much of Timid Cook. If keeping customers satisfied is his only way of boosting Apple's shareholder value, then I guess he's ready to take a paycheck cut sooner than later. Timid Cook had better try to convince S. Koreans they'd all be better off buying iPhones than some home%u2013grown smartphone.
    So record profits & revenue quarter after quarter, year after year isn't good enough for you?
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  • Reply 29 of 45
    tallest skiltallest skil Posts: 43,388member
    How about Apple doing something that's really impressive for a change?

    Just shut up and go away.

    Why anyone would waste their time with you anymore is beyond me.
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  • Reply 30 of 45
    hjbhjb Posts: 278member


    Good news for Apple really.


     


    I think this position would not change easily.  This is because nice looking iPhones are easy products to handle by general public.  Can not go wrong with icons, can it?  

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  • Reply 31 of 45
    hjbhjb Posts: 278member

    Quote:

    Originally Posted by Constable Odo View Post



    Wall Street doesn't care about useless consumer after-sales numbers. Hedge funds realize good customer service eats into profits. How about Apple doing something that's really impressive for a change? Like really knocking the socks off investors when it comes to actual iPhone sales or is that asking too much of Timid Cook. If keeping customers satisfied is his only way of boosting Apple's shareholder value, then I guess he's ready to take a paycheck cut sooner than later. Timid Cook had better try to convince S. Koreans they'd all be better off buying iPhones than some home%u2013grown smartphone.


     


    Quote:

    Originally Posted by Tallest Skil View Post





    Just shut up and go away.



    Why anyone would waste their time with you anymore is beyond me.


     


    Hey TS,


     


    Why did't you shut up and go away? He was making a quite valid point.

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  • Reply 32 of 45
    tallest skiltallest skil Posts: 43,388member
    hjb wrote: »
    He was making a quite valid point.
    How about Apple doing something that's really impressive for a change?

    This is a "valid point" to you. This. This is a "valid point".

    Explain why, then. Explain how Apple hasn't done anything impressive since October 2011.

    This ought to be good.
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  • Reply 33 of 45
    anantksundaramanantksundaram Posts: 20,421member

    Quote:

    Originally Posted by MikeJones View Post




    Quote:

    Originally Posted by Suddenly Newton View Post





    What is the error rate?


    No clue as they don't have it on that linked page, but there's no way it's under 2%.  Even the best of surveys that have the least amount of sampling error usually never have smaller error rates than 2-3%.


     


    But as said by Seankill, that Samsung and Apple are basically within a statistical dead heat is a bad sign for Samsung.



    What is the error rate with a sample size of 40,000+?


     


    Let us know after you've done the calculation, will you?


     


    Add: Titan Tiger beat me to it! But I'll leave in my comment to lower the margin or error that people might miss seeing the silliness of your post (in case they missed his).image

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  • Reply 34 of 45
    realisticrealistic Posts: 1,154member

    Quote:

    Originally Posted by Jack99 View Post


    ...


    Not to say I take people making either prediction all too seriously. Most clickbait bloggers don't even have advanced degrees in math or finance. 



    Brilliant comment considering most people don't have advanced degrees in any given discipline.

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  • Reply 35 of 45
    anantksundaramanantksundaram Posts: 20,421member

    Quote:

    Originally Posted by Constable Odo View Post



    Wall Street doesn't care about useless consumer after-sales numbers. Hedge funds realize good customer service eats into profits. How about Apple doing something that's really impressive for a change? Like really knocking the socks off investors when it comes to actual iPhone sales or is that asking too much of Timid Cook. If keeping customers satisfied is his only way of boosting Apple's shareholder value, then I guess he's ready to take a paycheck cut sooner than later. Timid Cook had better try to convince S. Koreans they'd all be better off buying iPhones than some home%u2013grown smartphone.


    Ah, hanging around and trolling again, I see..... UGH....

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  • Reply 36 of 45
    sennensennen Posts: 1,472member

    Quote:

    Originally Posted by palomine View Post



    Poor Constable Odo, I get that you are worried about your stock. I'd block your name, but I see your name in just about every comment section for every finance site with an article on AAPL.


     


    Very sad, if true.

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  • Reply 37 of 45
    curtis hannahcurtis hannah Posts: 1,834member
    Well Samsung can't keep there home country happy is surprising. You know how they bias there products for better there. But apple having one model of its phone in all 7 continents would've apples win (exclude Antarctica if a apple device can not be officially bought there)
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  • Reply 38 of 45
    stelligentstelligent Posts: 2,680member

    Quote:

    Originally Posted by Constable Odo View Post



    Wall Street doesn't care about useless consumer after-sales numbers. Hedge funds realize good customer service eats into profits. How about Apple doing something that's really impressive for a change? Like really knocking the socks off investors when it comes to actual iPhone sales or is that asking too much of Timid Cook. If keeping customers satisfied is his only way of boosting Apple's shareholder value, then I guess he's ready to take a paycheck cut sooner than later. Timid Cook had better try to convince S. Koreans they'd all be better off buying iPhones than some home%u2013grown smartphone.


    Apple is an engineering and design company that focuses on engineering and design. They are succeeding if consumers are happy with their products. Anyone, hedge funds or otherwise, who believes that profits come before customer service is rather short-sighted and dim-witted. 


     


    While boosting shareholder value is what most CEOs pay lip service to, it is a dumb way to run a company in the long term. It is no different than a Head of State making speeches about civil liberty, knowing full well that it often conflicts with national security (not to mention political curiosity). Jobs knew that, and Cooks seems to know it, too, even if he has stooped to share buybacks. So, screw the hedge funds and keep the customers happier and happier.

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  • Reply 39 of 45
    evilutionevilution Posts: 1,399member
    I can understand there being an error rate on interpreted data but you don't have to interpret "are you satisfied, yes or no".
    52% still seems low, they must be very hard to please.
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  • Reply 40 of 45
    isteelersisteelers Posts: 738member
    seankill wrote: »
    I agree. However, since Samsung is a big deal in Korea, there is certainly a level of biased that will take place.

    Agreed, the point of this is that it is in Samsung's home country where they are a juggernaut conglomerate.
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