Apple developer website outage lingers for more than a day

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  • Reply 21 of 44
    kdarlingkdarling Posts: 1,640member

    Quote:

    Originally Posted by wizard69 View Post



    Maybe just maybe developers should realize what takes place when a web site goes through a major overhaul. It is one thing for Joe Blow not to understand the technology but developers really have no excuse and should be able to give Apple a reasonable allotment of time here.


     


    Quite the contrary.


     


    Experienced enterprise website developers fully understand the need to have instant rollover to a new version, and quick rollback to a previous working version if necessary.   And, of course, geographic redundancy.


     


    There is no absolutely excuse for a company as big as Apple... especially with its own giant server farm(s)... to have websites that are down for normal maintenance or changes.   Zero.  None.   It's like watching amateurs when they bring down their online store just to update it.


     


    (My group has been doing major corporate web server based apps for a decade and a half.  You could measure our server down time -- to our customers -- in just a handful of minutes per year.   It's the doctrine of the five nines... 99.999% uptime.)


     


    Now, if there was some really unforeseeable mass failure of parts across multiple sites, then we can cut some slack.


     


    Yet, even so, remember how so many here knocked Microsoft (rightfully so) for the Sidekick server failure debacle?  Or whenever RIM's servers blow up?

  • Reply 22 of 44
    asdasdasdasd Posts: 5,686member
    chadmatic wrote: »
    And as a developer I am sure you understand that $h!t happens!


    I was going to google what you meant by $h!t happens! but the google site was down. I suppose these things happen.
  • Reply 23 of 44
    chadmaticchadmatic Posts: 285member

    Quote:


    Originally Posted by KDarling View Post


     


    There is no absolutely excuse for a company as big as Apple... especially with its own giant server farm(s)... to have websites that are down for normal maintenance or changes.   Zero.  None.   It's like watching amateurs when they bring down their online store just to update it.


     



     


    Amateurs???


     


    Trust me, it is not the end of the world, and there IS an excuse for it!

  • Reply 24 of 44
    chadmaticchadmatic Posts: 285member

    Quote:

    Originally Posted by asdasd View Post





    I was going to google what you meant by $h!t happens! but the google site was down. I suppose these things happen.


     


    I just googled it and the results aren't even close to what I was implying.

  • Reply 25 of 44
    kdarlingkdarling Posts: 1,640member

    Quote:

    Originally Posted by chadmatic View Post


    Think about this for a moment...  When you move from one house to another, or say from one city to another, there is a small period of time in between when you are at neither the new location or the old location.  That is what is happening here.  



     


    I've been doing such updates for many years.


     


    It's not even close to being like being between houses.  Computer programs are not like individual pieces of furniture.  


     


    Programs can be in two places at once.  Done right, both old and new are in the same fully prepared state, and all you're doing is invisibly directing visitors to the new place.


     


    If something goes wrong, you invisibly direct them back to the working version while you figure things out.


     


    It's like having two radio stations... a primary and a backup.

  • Reply 26 of 44
    Noticed it to (not a developer but had developer site open in a tab)

    It seemed a weird feeling that it was down random time, wonder what's happening.
  • Reply 27 of 44
    tt92618tt92618 Posts: 444member

    Quote:

    Originally Posted by KDarling View Post


     


    I've been doing such updates for many years.


     


    It's not even close to being like being between houses.  Computer programs are not like individual pieces of furniture.  


     


    Programs can be in two places at once.  Done right, both old and new are in the same fully prepared state, and all you're doing is invisibly directing visitors to the new place.


     


    If something goes wrong, you invisibly direct them back to the working version while you figure things out.


     


    It's like having two radio stations... a primary and a backup.



     


    You are pretty much wasting your breath.  As a developer, I agree - it is pretty much mind blowing that a vital asset of one of the biggest tech companies on earth has been offline for this long.  But there are plenty of people here who are unable to be objective, and arguing the point with them is simply not productive.

  • Reply 28 of 44
    chadmaticchadmatic Posts: 285member

    Quote:

    Originally Posted by KDarling View Post


     


    I've been doing such updates for many years.


     


    It's not even close to being like being between houses.  Computer programs are not like individual pieces of furniture.  


     


    Programs can be in two places at once.  Done right, both old and new are in the same fully prepared state, and all you're doing is invisibly directing visitors to the new place.


     


    If something goes wrong, you invisibly direct them back to the working version while you figure things out.


     


    It's like having two radio stations... a primary and a backup.



     


    I have a feeling that the issue is quite a bit more complicated than simply switching between a primary and a backup.

  • Reply 29 of 44
    chadmaticchadmatic Posts: 285member
    tt92618 wrote: »
    You are pretty much wasting your breath.  As a developer, I agree - it is pretty much mind blowing that a vital asset of one of the biggest tech companies on earth has been offline for this long.

    It happened, welcome to reality!
  • Reply 30 of 44
    iang1234iang1234 Posts: 35member

    Quote:

    Originally Posted by chadmatic View Post


     


    I have a feeling that the issue is quite a bit more complicated than simply switching between a primary and a backup.





    Well.. having a backup is one thing, being able to restore the backup is another thing.

  • Reply 31 of 44
    richlrichl Posts: 2,213member
    I know for a fact that there is a new version of the bug reporting tool. It was online for a day or two before WWDC and then reverted to the old version. I would imagine they are bringing that online for an official release, and maybe upgrading some of the other tools for managing iOS and Mac App Store submissions.

    You mean to say that it's not going to look like something from the 90s anymore? :)
  • Reply 32 of 44
    rogifanrogifan Posts: 10,669member
    This should be Cook's #1 priority...fixing Apple's cloud problems. They're not even close to being in the same league as Amazon, Google or Microsoft when it comes to the cloud. :no:
  • Reply 33 of 44
    asciiascii Posts: 5,936member

    Quote:

    Originally Posted by Rogifan View Post



    This should be Cook's #1 priority...fixing Apple's cloud problems. They're not even close to being in the same league as Amazon, Google or Microsoft when it comes to the cloud. image


    Is it even possible to have a company that is best as hardware, software and cloud? Do the different things require a different corporate culture? Is there just a limited number of people who are good at each, and Apple has the hardware people, Microsoft has the software people, and Google has the cloud people?


     


    I completely agree with your point but Apple's cloud services have been so unforgivably bad for so long I am starting to wonder if what we want is even possible.

  • Reply 34 of 44
    asdasdasdasd Posts: 5,686member
    chadmatic wrote: »
    I have a feeling that the issue is quite a bit more complicated than simply switching between a primary and a backup.

    that system is designed to reduce complexity and failures.
    ascii wrote: »
    Is it even possible to have a company that is best as hardware, software and cloud? Do the different things require a different corporate culture? Is there just a limited number of people who are good at each, and Apple has the hardware people, Microsoft has the software people, and Google has the cloud people?

    I completely agree with your point but Apple's cloud services have been so unforgivably bad for so long I am starting to wonder if what we want is even possible.

    Apple's OS team can easily shift people from iOS to OS X and to different projects since - some specialisations apart - its mostly objective C.

    Cloud skills are something else entirely.
  • Reply 35 of 44
    rogifanrogifan Posts: 10,669member
    ascii wrote: »
    Is it even possible to have a company that is best as hardware, software and cloud? Do the different things require a different corporate culture? Is there just a limited number of people who are good at each, and Apple has the hardware people, Microsoft has the software people, and Google has the cloud people?

    I completely agree with your point but Apple's cloud services have been so unforgivably bad for so long I am starting to wonder if what we want is even possible.
    Quite honestly I don't think Steve Jobs gave a crap about the cloud. And if he didn't care about something it probably didn't get the attention it deserved. I hope Tim Cook puts more effort around it.
  • Reply 36 of 44
    Steve Jobs' body in coffin start to stirring...
    /s
  • Reply 37 of 44
    aeioguyaeioguy Posts: 3member

    Quote:

    Originally Posted by ascii View Post


    Is it even possible to have a company that is best as hardware, software and cloud? Do the different things require a different corporate culture? Is there just a limited number of people who are good at each, and Apple has the hardware people, Microsoft has the software people, and Google has the cloud people?


     


    I completely agree with your point but Apple's cloud services have been so unforgivably bad for so long I am starting to wonder if what we want is even possible.



    I am amazed, can people really say this. Maybe there is something you don't like about the way Apple's cloud serves youBut Apples cloud service is used by 10s (maybe 100s) of millions of people all the time and they don't even know it. It is used to back up complicated computer software (on the iPhone and iPad) serve billions of apps and their updates, provide device location services, iTunes Match (which just works), maps services (which despite the media broo ha ha is a fairly amazing service to just roll out as they did), etc. etc. Check out the latest iWorks beta in the cloud. They provide the most ubiquitous and functional consumer cloud implementation out there, and to suggest otherwise says more about you.


     


    That being said, I wish the damn developer site was back up ;)

  • Reply 38 of 44


    It seems that Apple does not work on the weekends. That's too bad because app developers do work on the weekends and this weekend many of us are stuck on issues in iOS 7 that we cannot solve without access to the dev center.

     

  • Reply 39 of 44
    tallest skiltallest skil Posts: 43,388member
    GrangerFX wrote: »
    It seems that Apple does not work on the weekends.

    Yep¡
  • Reply 40 of 44
    texdeafytexdeafy Posts: 78member
    Yep¡

    Nope¡
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