Apple confirms battery issues with some iPhone 5s units, blames manufacturing error
An small number of iPhone 5s owners are experiencing problems with their new handsets, seeing markedly shorter battery life than Apple's advertised specifications.
In a statement to The New York Times on Tuesday, Apple confirmed that a production issue affected a small number of iPhone 5s units, which could cause the units to suffer from reduced battery performance.
"We recently discovered a manufacturing issue affecting a very limited number of iPhone 5S devices that could cause the battery to take longer to charge or result in reduced battery life," said Apple spokesperson Teresa Brewer. "We are reaching out to customers with affected phones and will provide them with a replacement phone."
Apple declined to elaborate on the specific manufacturing flaw, but is supposedly not a defective battery. The company also did not say how many handsets are affected, though the publication interpreted the statement as referring to "a few thousand" iPhones.
In the past, Apple has dealt with a variety of battery-related problems, the most recent being an unexpected shutdown issue with some MacBook Pro and MacBook Air laptops. The company released a firmware update to solve the problem, though the iPhone 5s situation appears to be hardware related.
In a statement to The New York Times on Tuesday, Apple confirmed that a production issue affected a small number of iPhone 5s units, which could cause the units to suffer from reduced battery performance.
"We recently discovered a manufacturing issue affecting a very limited number of iPhone 5S devices that could cause the battery to take longer to charge or result in reduced battery life," said Apple spokesperson Teresa Brewer. "We are reaching out to customers with affected phones and will provide them with a replacement phone."
Apple declined to elaborate on the specific manufacturing flaw, but is supposedly not a defective battery. The company also did not say how many handsets are affected, though the publication interpreted the statement as referring to "a few thousand" iPhones.
In the past, Apple has dealt with a variety of battery-related problems, the most recent being an unexpected shutdown issue with some MacBook Pro and MacBook Air laptops. The company released a firmware update to solve the problem, though the iPhone 5s situation appears to be hardware related.
Comments
Perhaps those moaning about their battery consumption should give it a few days to settle down? Or maybe go in and shut down some services (including location) that typically kill the battery?
At least you didn’t say Apple “admits to" battery issues. Like they’d been denying them or something (I see this a lot from the Apple-negative press).
When Apple sees a common thread, they work to immediately identify and correct it. The first step obviously is to see if it’s a simple, updateable issue via software or firmware. When they find a production issue like this, and they fix it, at the same time offering those few affected customers replacements, that is what sets Apple apart.
Shouldn’t headlines here reflect the kind of resolution already applied in this case? More like:
Apple Confirms and Corrects Battery Issues With Some iPhone 5s Units, Offers Replacements For Affected Handsets.
Oh, but then there’d be no need for an article I guess...
You make millions of something and you are bound to have a bad batch here and there. That is what warranties are for.
But don't you know, Apple is held to a different standard. When they make a misstep, all hell rains down upon them from the media and the haters.
I mean, sure, you expect it from the haters, but there is definitely a double standard out there.
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Not going to be waiting for my recall email: I routinely clear 10 hours with my 5s so I expect the identified batch doesn't include mine.
But don't you know, Apple is held to a different standard. When they make a misstep, all hell rains down upon them from the media and the haters.
I mean, sure, you expect it from the haters, but there is definitely a double standard out there.
Apple and every Apple fan claims that Apple hold themselves to a higher standard. I guess it's ok for them to claim it, but not ok for people to call them on it? The more Apple and fanbois trash talk the competition and draw attention to themselves, the more it will come back to bite them when Apple has issues of their own. No double standard here. Don't act like Apple fanbois aren't doing the same thing with Microsoft and Samsung products every time those companies announce something.
Apple and every Apple fan claims that Apple hold themselves to a higher standard. I guess it's ok for them to claim it, but not ok for people to call them on it? The more Apple and fanbois trash talk the competition and draw attention to themselves, the more it will come back to bite them when Apple has issues of their own. No double standard here. Don't act like Apple fanbois aren't doing the same thing with Microsoft and Samsung products every time those companies announce something.
What's there to call them on?
""We recently discovered a manufacturing issue affecting a very limited number of iPhone 5S devices that could cause the battery to take longer to charge or result in reduced battery life," said Apple spokesperson Teresa Brewer. "We are reaching out to customers with affected phones and will provide them with a replacement phone.""
They're correcting the issue on their own initiative. That's behavior to laud, not "call them on it".
Exactly. Plus, probably having those responsible shot
R-i-i-ight, and what “second hand units” would those be? This is mostly a negative narrative created by competitors.
That said, I personally wouldn’t complain much if I received a “same as new” Apple-refurbished phone from them to replace a months-old “used” phone that wasn’t working.
I had problems with my original iPhone (1st gen) about 6 months after purchasing it. They replaced it with a NEW (not refurbished) handset. So I don’t know where this other mythology of yours comes from.
Really bad battery life is a 5 day old iPhone 5s with a battery that only charges from 17% to 39% after being plugged in for more than 12 hours. If you aren't sure if your phone is one of these, it isn't. These phones are VERY easy to identify.