Adobe Illustrator CS5 crashes on startup

Posted:
in Mac Software edited February 2014

So I've been having this problem with Adobe Illustrator CS5 where I try and start it, the little start screen pops up and says it's initializing plugins and whatnot, then it crashes and tells me "Adobe Illustrator CS5 quit unexpectedly," and gives me a really long report that I can post if it'll help but it's REALLY long. I'm running OS X 10.6.8.

 

I've tried repairing disk permissions, uninstalling and reinstalling and running it, then upgrading to 15.0.1 and running, and then upgrading to 15.0.2 and running, plus a hand full of other things that I've found online and nothing works. Oh and I just tried repairing permissions again and it looks like there are permissions to be fixed every time I do it, even if it just finished. I don't know if that's normal or not, but that's what it's doing.

 

I really hope someone can help me get this working. Thanks in advance!

Comments

  • Reply 1 of 9
    MarvinMarvin Posts: 14,229moderator
    toubab wrote: »
    I can post if it'll help but it's REALLY long

    There should be a part that says which thread crashed, usually thread 0. Post the lines around that area.
  • Reply 2 of 9

    Exception Type:  EXC_BREAKPOINT (SIGTRAP)

    Exception Codes: 0x0000000000000002, 0x0000000000000000

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

    Application Specific Information:

    *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'

    *** Call stack at first throw:


    Is that the information you need?

  • Reply 3 of 9
    MarvinMarvin Posts: 14,229moderator
    toubab wrote: »

    Is that the information you need?

    Nope, the part where it says something like:

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 com.apple.phonenumbers 0x00007fff96bfe0cb 0x7fff96bfc000 + 8395
    1 com.apple.phonenumbers 0x00007fff96bfd50b 0x7fff96bfc000 + 5387
    2 com.apple.phonenumbers 0x00007fff96bfd87d PNIsValidPhoneNumberForCountry + 112
    3 com.apple.phonenumbers 0x00007fff96bfe952 0x7fff96bfc000 + 10578
    4 com.apple.imfoundation 0x00007fff8f3a4d37 IMNormalizedPhoneNumberForPhoneNumber + 95
    5 com.apple.imcore 0x00007fff8c92fb88 0x7fff8c924000 + 48008
    6 com.apple.imcore 0x00007fff8c92f47d 0x7fff8c924000 + 46205
    7 com.apple.imcore 0x00007fff8c941b52 0x7fff8c924000 + 121682
    8 com.apple.imcore 0x00007fff8c92f247 0x7fff8c924000 + 45639
    9 com.apple.imcore 0x00007fff8c9431ef 0x7fff8c924000 + 127471
    10 com.apple.imcore 0x00007fff8c92f194 0x7fff8c924000 + 45460
    11 com.apple.imcore 0x00007fff8c95ef83 0x7fff8c924000 + 241539
  • Reply 4 of 9

    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

    0   com.apple.CoreFoundation          0x987f7a37 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7

    1   libobjc.A.dylib                   0x912965a9 objc_exception_throw + 56

    2   com.apple.CoreFoundation          0x987ac3f8 +[NSException raise:format:arguments:] + 136

    3   com.apple.CoreFoundation          0x987ac36a +[NSException raise:format:] + 58

    4   com.apple.Foundation              0x9524a795 -[NSConcreteTask launchWithDictionary:] + 487

    5   com.apple.Foundation              0x95288581 +[NSTask launchedTaskWithLaunchPath:arguments:] + 251

    6   ...s.AutoActivationPlugin.AI15    0x23287a83 FindAndLaunchFMCore(std::string*) + 651

    7   ...s.AutoActivationPlugin.AI15    0x23287599 EPILoader::GetSharedInstance() + 247

    8   ...s.AutoActivationPlugin.AI15    0x232252ea StartupPlugin(SPInterfaceMessage*) + 244

    9   ...s.AutoActivationPlugin.AI15    0x23225811 Main(char*, char*, void*) + 177

    10  com.adobe.illustrator             0x006e8632 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3769602

    11  com.adobe.illustrator             0x006e4797 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3753575

    12  com.adobe.illustrator             0x006ec45a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3785514

    13  com.adobe.illustrator             0x006ec51a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3785706

    14  com.adobe.illustrator             0x001c02cc AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1716656

    15  com.adobe.illustrator             0x006ecf6f AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3788351

    16  com.adobe.illustrator             0x006e6827 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3761911

    17  com.adobe.illustrator             0x001be936 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1710106

    18  com.adobe.illustrator             0x001c01a3 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1716359

    19  com.adobe.illustrator             0x00113d3a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1010718

    20  com.adobe.illustrator             0x00050768 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 210508

    21  com.adobe.illustrator             0x000513f6 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 213722

    22  com.adobe.illustrator             0x00050b6e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 211538

    23  com.adobe.illustrator             0x00113001 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1007333

    24  com.adobe.illustrator             0x000d424a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 749870

    25  com.adobe.illustrator             0x00003436 0x1000 + 9270

     


    OK, how's that?

  • Reply 5 of 9
    MarvinMarvin Posts: 14,229moderator
    Someone else had the issue here:

    http://forums.adobe.com/message/4727332?tstart=0

    Extensis Font Management plugin. You can see there's an auto-activation part in the backtrace you posted. Maybe corrupted fonts or maybe an incompatible update to the font manager.
  • Reply 6 of 9

    Oh my god thank you so much! That was causing me so much headache and that was so easy to fix!

  • Reply 7 of 9

    Life saver. Thanks ~

  • Reply 8 of 9

    Marvin,

     

    or anyone.

     

    Do you know the link to the Extensis update?

  • Reply 9 of 9
    MarvinMarvin Posts: 14,229moderator
    Marvin,

    or anyone.

    Do you know the link to the Extensis update?

    Maybe it's this one:

    http://blog.extensis.com/font-management/suitcase-fusion-4-v-15-0-4-update-now-available.php

    It will depend on which Suitcase version you have but there's a plug-in updater in the Suitcase app so try that first:

    Choose Suitcase Fusion 4 menu > Manage-Plug-ins
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