Adobe Illustrator CS5 crashes on startup
So I've been having this problem with Adobe Illustrator CS5 where I try and start it, the little start screen pops up and says it's initializing plugins and whatnot, then it crashes and tells me "Adobe Illustrator CS5 quit unexpectedly," and gives me a really long report that I can post if it'll help but it's REALLY long. I'm running OS X 10.6.8.
I've tried repairing disk permissions, uninstalling and reinstalling and running it, then upgrading to 15.0.1 and running, and then upgrading to 15.0.2 and running, plus a hand full of other things that I've found online and nothing works. Oh and I just tried repairing permissions again and it looks like there are permissions to be fixed every time I do it, even if it just finished. I don't know if that's normal or not, but that's what it's doing.
I really hope someone can help me get this working. Thanks in advance!
Comments
There should be a part that says which thread crashed, usually thread 0. Post the lines around that area.
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'
*** Call stack at first throw:
Is that the information you need?
Nope, the part where it says something like:
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.phonenumbers 0x00007fff96bfe0cb 0x7fff96bfc000 + 8395
1 com.apple.phonenumbers 0x00007fff96bfd50b 0x7fff96bfc000 + 5387
2 com.apple.phonenumbers 0x00007fff96bfd87d PNIsValidPhoneNumberForCountry + 112
3 com.apple.phonenumbers 0x00007fff96bfe952 0x7fff96bfc000 + 10578
4 com.apple.imfoundation 0x00007fff8f3a4d37 IMNormalizedPhoneNumberForPhoneNumber + 95
5 com.apple.imcore 0x00007fff8c92fb88 0x7fff8c924000 + 48008
6 com.apple.imcore 0x00007fff8c92f47d 0x7fff8c924000 + 46205
7 com.apple.imcore 0x00007fff8c941b52 0x7fff8c924000 + 121682
8 com.apple.imcore 0x00007fff8c92f247 0x7fff8c924000 + 45639
9 com.apple.imcore 0x00007fff8c9431ef 0x7fff8c924000 + 127471
10 com.apple.imcore 0x00007fff8c92f194 0x7fff8c924000 + 45460
11 com.apple.imcore 0x00007fff8c95ef83 0x7fff8c924000 + 241539
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x987f7a37 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7
1 libobjc.A.dylib 0x912965a9 objc_exception_throw + 56
2 com.apple.CoreFoundation 0x987ac3f8 +[NSException raise:format:arguments:] + 136
3 com.apple.CoreFoundation 0x987ac36a +[NSException raise:format:] + 58
4 com.apple.Foundation 0x9524a795 -[NSConcreteTask launchWithDictionary:] + 487
5 com.apple.Foundation 0x95288581 +[NSTask launchedTaskWithLaunchPath:arguments:] + 251
6 ...s.AutoActivationPlugin.AI15 0x23287a83 FindAndLaunchFMCore(std::string*) + 651
7 ...s.AutoActivationPlugin.AI15 0x23287599 EPILoader::GetSharedInstance() + 247
8 ...s.AutoActivationPlugin.AI15 0x232252ea StartupPlugin(SPInterfaceMessage*) + 244
9 ...s.AutoActivationPlugin.AI15 0x23225811 Main(char*, char*, void*) + 177
10 com.adobe.illustrator 0x006e8632 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3769602
11 com.adobe.illustrator 0x006e4797 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3753575
12 com.adobe.illustrator 0x006ec45a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3785514
13 com.adobe.illustrator 0x006ec51a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3785706
14 com.adobe.illustrator 0x001c02cc AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1716656
15 com.adobe.illustrator 0x006ecf6f AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3788351
16 com.adobe.illustrator 0x006e6827 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3761911
17 com.adobe.illustrator 0x001be936 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1710106
18 com.adobe.illustrator 0x001c01a3 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1716359
19 com.adobe.illustrator 0x00113d3a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1010718
20 com.adobe.illustrator 0x00050768 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 210508
21 com.adobe.illustrator 0x000513f6 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 213722
22 com.adobe.illustrator 0x00050b6e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 211538
23 com.adobe.illustrator 0x00113001 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1007333
24 com.adobe.illustrator 0x000d424a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 749870
25 com.adobe.illustrator 0x00003436 0x1000 + 9270
OK, how's that?
http://forums.adobe.com/message/4727332?tstart=0
Extensis Font Management plugin. You can see there's an auto-activation part in the backtrace you posted. Maybe corrupted fonts or maybe an incompatible update to the font manager.
Oh my god thank you so much! That was causing me so much headache and that was so easy to fix!
Life saver. Thanks ~
Marvin,
or anyone.
Do you know the link to the Extensis update?
Maybe it's this one:
http://blog.extensis.com/font-management/suitcase-fusion-4-v-15-0-4-update-now-available.php
It will depend on which Suitcase version you have but there's a plug-in updater in the Suitcase app so try that first:
Choose Suitcase Fusion 4 menu > Manage-Plug-ins