"Central to the plaintiff's argument is the fact that other businesses use POS systems that feature tactile key inputs, some of which have braille or other raised markings to denote numbers. Because Apple uses a flat capacitive touchscreen, visually impaired customers cannot independently navigate the on-screen UI when entering a debit card PIN."
Also I don't like the email receipt. can i just get a paper receipt right on the spot? guess not.
I still stand by my statement, since what you pointed out if only try for a POS which also accepts Debt card since you have to punch in a number. Not every business accept debt card and if they do process a debt card it done as a credit card and you need to sign. The simple solution for apple is not to accept a debit card, only CC and make people sign.
To you other point, yeah you can get a paper receipt at apple, I have done so myself, Believe it or not they have printers hidden under those tables in their stores, I watch the guy pull my receipt form the table.
"Central to the plaintiff's argument is the fact that other businesses use POS systems that feature tactile key inputs, some of which have braille or other raised markings to denote numbers. Because Apple uses a flat capacitive touchscreen, visually impaired customers cannot independently navigate the on-screen UI when entering a debit card PIN."
Also I don't like the email receipt. can i just get a paper receipt right on the spot? guess not.
I much prefer an email receipt to a paper receipt. I'm just going to lose a paper receipt; an emailed one I have forever stored in an easily searchable folder called 'Receipts'.
I do not care they are no suing for money in this case, they are picking on Apple to get visibility in hope that apple will come up with something that every other company has to do as well.
You've missed the point completely. The "disabled" people are not behind this at all. It is a lawyer who is looking for a paycheck. He wants to be paid for the time it takes him to deal with this unnecessary lawsuit.
Half the people posting are saying the lawsuit is correct because they have sympathy for disabled people. But it's been reported several times already in the comments that facilities (tactile number pads) ALREADY EXIST in each store to service visually impaired customers properly! So (if true) there is nothing to sue over!
If the facilities do not exist, a law suit is still a scumbag approach as a first attempt to get the problem rectified. Is there no way for someone to report a non-compliant company to the ADA and have a fine or sternly worded - even threatening letter sent by the federal government to the offending company? *That* would be a reasonable first step - and if it were ignored, then perhaps a lawsuit would be the way to go. But it appears that this particular lawyer has hired himself to
champion this cause - and as a slap in the face to the affected class of disabled shoppers - is NOT pursuing damages? The only person he cares about being paid is himself!
This is a frivolous suit filed by a greedy lawyer. Nothing more.
You've missed the point completely. The "disabled" people are not behind this at all. It is a lawyer who is looking for a paycheck. He wants to be paid for the time it takes him to deal with this unnecessary lawsuit.
Half the people posting are saying the lawsuit is correct because they have sympathy for disabled people. But it's been reported several times already in the comments that facilities (tactile number pads) ALREADY EXIST in each store to service visually impaired customers properly! So (if true) there is nothing to sue over!
If the facilities do not exist, a law suit is still a scumbag approach as a first attempt to get the problem rectified. Is there no way for someone to report a non-compliant company to the ADA and have a fine or sternly worded - even threatening letter sent by the federal government to the offending company? *That* would be a reasonable first step - and if it were ignored, then perhaps a lawsuit would be the way to go. But it appears that this particular lawyer has hired himself to
champion this cause - and as a slap in the face to the affected class of disabled shoppers - is NOT pursuing damages? The only person he cares about being paid is himself!
This is a frivolous suit filed by a greedy lawyer. Nothing more.
Hey do you reckon travelling to every Apple store in the world on a "fact finding" mission would be covered by "legal expenses" or is that something only politicians can get away with?
Note:- there may be a slight amount of sarcasm used in this post.
Whatever lawyer accepted this class-action suit did not do their research.
Apple's EasyPay system does not accept debit cards directly on the devices. If somebody wishes to use a card as debit, they are required to use a special terminal, that (in compliance with several laws on the subject) has a physical keypad where the user can enter their PIN.
Every store has at least 2 of these terminals (one on each side of the store). Apple's POS system doesn't discriminate against the visually impaired more than any other retail outlet's.
I might have automatically been on Apple's side had I not recently ordered a new iphone 7 from the Apple store itself. It came in its shiny white box with what appeared to be a couple of sheets of tissue paper laid in over the phone. Only some time later in a better light I realized that one sheet of the "tissue" was covered with the faintest, tiniest type I have ever seen. (I did graphics work for years.) With the aid of a hand magnifier I see that it begins "iPhone User Guide." I defy you to read it.
Better I think to print one line in a legible type size saying "iPhone User Guide available at .......com."
Seems there are another sheet or two of "tissue" I haven't figured out yet. I know enough to realize that Apple could do a darn sight better. No pun.
Comments
It's clear in the article why Apple got sued:
"Central to the plaintiff's argument is the fact that other businesses use POS systems that feature tactile key inputs, some of which have braille or other raised markings to denote numbers. Because Apple uses a flat capacitive touchscreen, visually impaired customers cannot independently navigate the on-screen UI when entering a debit card PIN."
Also I don't like the email receipt. can i just get a paper receipt right on the spot? guess not.
I still stand by my statement, since what you pointed out if only try for a POS which also accepts Debt card since you have to punch in a number. Not every business accept debt card and if they do process a debt card it done as a credit card and you need to sign. The simple solution for apple is not to accept a debit card, only CC and make people sign.
To you other point, yeah you can get a paper receipt at apple, I have done so myself, Believe it or not they have printers hidden under those tables in their stores, I watch the guy pull my receipt form the table.
I much prefer an email receipt to a paper receipt. I'm just going to lose a paper receipt; an emailed one I have forever stored in an easily searchable folder called 'Receipts'.
Yes, see, that’s a joke. It plays off the fact that protection from discrimination is ignored if it is perceived to serve a minority over a majority.
You've missed the point completely. The "disabled" people are not behind this at all. It is a lawyer who is looking for a paycheck. He wants to be paid for the time it takes him to deal with this unnecessary lawsuit.
Half the people posting are saying the lawsuit is correct because they have sympathy for disabled people. But it's been reported several times already in the comments that facilities (tactile number pads) ALREADY EXIST in each store to service visually impaired customers properly! So (if true) there is nothing to sue over!
If the facilities do not exist, a law suit is still a scumbag approach as a first attempt to get the problem rectified. Is there no way for someone to report a non-compliant company to the ADA and have a fine or sternly worded - even threatening letter sent by the federal government to the offending company? *That* would be a reasonable first step - and if it were ignored, then perhaps a lawsuit would be the way to go. But it appears that this particular lawyer has hired himself to
champion this cause - and as a slap in the face to the affected class of disabled shoppers - is NOT pursuing damages? The only person he cares about being paid is himself!
This is a frivolous suit filed by a greedy lawyer. Nothing more.
You've missed the point completely. The "disabled" people are not behind this at all. It is a lawyer who is looking for a paycheck. He wants to be paid for the time it takes him to deal with this unnecessary lawsuit.
Half the people posting are saying the lawsuit is correct because they have sympathy for disabled people. But it's been reported several times already in the comments that facilities (tactile number pads) ALREADY EXIST in each store to service visually impaired customers properly! So (if true) there is nothing to sue over!
If the facilities do not exist, a law suit is still a scumbag approach as a first attempt to get the problem rectified. Is there no way for someone to report a non-compliant company to the ADA and have a fine or sternly worded - even threatening letter sent by the federal government to the offending company? *That* would be a reasonable first step - and if it were ignored, then perhaps a lawsuit would be the way to go. But it appears that this particular lawyer has hired himself to
champion this cause - and as a slap in the face to the affected class of disabled shoppers - is NOT pursuing damages? The only person he cares about being paid is himself!
This is a frivolous suit filed by a greedy lawyer. Nothing more.
Hey do you reckon travelling to every Apple store in the world on a "fact finding" mission would be covered by "legal expenses" or is that something only politicians can get away with?
Note:- there may be a slight amount of sarcasm used in this post.
Apple's EasyPay system does not accept debit cards directly on the devices. If somebody wishes to use a card as debit, they are required to use a special terminal, that (in compliance with several laws on the subject) has a physical keypad where the user can enter their PIN.
Every store has at least 2 of these terminals (one on each side of the store). Apple's POS system doesn't discriminate against the visually impaired more than any other retail outlet's.
Also I don't like the email receipt. can i just get a paper receipt right on the spot? guess not.
Yes.
For the rare times they use a debit card that won't run as credit.