Apple's iPhone destroys Samsung in South Korean customer satisfaction rankings

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Comments

  • Reply 21 of 39
    heliahelia Posts: 170member
    Touché! ?
  • Reply 22 of 39

    I didn't know they made 6th place ribbons Samsung

  • Reply 23 of 39
    anantksundaramanantksundaram Posts: 20,407member
    Quote:

    Originally Posted by Euphonious View Post

     

    iPhone 5S gets 83% for 'UI design'; iPhone 5 gets 76%.

     

    It's the exact same UI...


    What makes you think TouchID is not UI?

  • Reply 24 of 39
    suddenly newtonsuddenly newton Posts: 13,819member
    Quote:

    Originally Posted by plovell View Post



    I wonder how the trolls will spin this ??

     

    They all conveniently missed this article, somehow. But it's just a strangle coincidence. :D

  • Reply 25 of 39
    plovellplovell Posts: 826member
    Quote:

    Originally Posted by Constable Odo View Post

     

    So, then why does Wall Street claim Apple won't continue to exist without Steve Jobs running the company?  There are analysts that flat-out say unless the iPhone can keep up with the latest Android smartphones there's no hope for the company.  Supposedly, the iPhone's 3.5" display is killing sales and the main cause for Apple's rapid loss in market share.  There is absolutely something wrong with what is being said by the news media and tech pundits and the reality of the situation of Apple's iPhone business.  It's definitely being claimed that most consumers positively hate smartphones with smaller displays, but this survey would seem to show otherwise.  It's hard to tell who's telling the truth until actual earnings are announced.  From my experience I would say most consumers buy Android smartphones because they're more affordable or more available than iPhones and not necessarily because they're in love with all things Android.  However, Wall Street isn't convinced about Android's weaknesses because they only see major market share as the most important metric for measuring the value of smartphones.


    Why ?? If I knew that then I'd be rich. But I don't so I'm not :(

     

    The comments from analysts are worthless (mostly) with regard to Apple because Wall Street continues to believe that Apple works the same way that other companies do. It does in part, but a lot is different and WS does not have the humility to recognize that it can't bully its way into getting the information it wants. As happens with all other companies (at least, as far as I know). So the analysts get ticked off and write click-bait headlines. Which gets them page-views but no credibility.

     

    As far as earnings are concerned - no need to wait. Apple's were pretty good. Samsung's - not so much. Nothing more need be said. A side note - Samsung fired its design chief because of poor sales of the Galaxy S5. Oh dear.

     

    Wall Street looks at market share because that's the way it has always done things. For the most part it has not noticed that the rules changed. Samsung might sell more phones but how much ongoing revenue does it get? Analysts pontificate that "Apple is only in the hardware business" but that is demonstrably false. Apple has a substantial revenue stream from iPhone users but - more importantly - so do developers. And developers are going to go where the money is - more quickly than Apple or Samsung would move. The last time I looked I think that revenue to developers from Apple's app store were about four times that of all others combined. Oh, and the developer conference (WWDC) next month is so oversold that they had to resort to a lottery system to allocate tickets. I wonder how many attended the Google/Android/Samsung developer conferences?

  • Reply 26 of 39
    benjamin frostbenjamin frost Posts: 7,203member
    Quote:

    Originally Posted by john12345 View Post



    So, why doesn't the main stream media report this?

    Because it doesn't fit their narrative.

  • Reply 27 of 39
    paul94544paul94544 Posts: 1,027member
    If half of my customers were dissatisfied with my product, i'd be really concerned and on top of that those dissatisfied customers are probably very upset about the bill of goods they have been sold. generally its very hard to get such a customer to buy again. This does not bode well for repeat buys.
  • Reply 28 of 39
    When the iPhone came out people said the screen was too big. Customers are so fickle.
  • Reply 29 of 39
    macxpressmacxpress Posts: 5,871member
    Quote:
    Originally Posted by john12345 View Post



    So, why doesn't the main stream media report this?

     

    Because Apple is doomed to failure, remember? This would go against that line of thinking. Only bad/negative stories are allowed!

     

    On another note, I just had a friend who had switched to a Samsung Galaxy phone from an iPhone and then was bitching up storm the other day saying how much of a POS his Samsung phone was....locking up, constantly running out of memory, horrid battery life, etc. Then he wished he had his iPhone back and now says he can't wait for iPhone 6 to arrive. These are the exact same issues I had with my Samsung Galaxy phone and that was back with the original Samsung Galaxy phone, not the current Galaxy 4S. So judging by the complaints above, in the 2 or 3 yrs after I got rid of mine they've fixed/changed nothing to make the phone better. 

  • Reply 30 of 39
    SpamSandwichSpamSandwich Posts: 33,407member
    Possibly the cause of this heart attack: http://bbc.com/news/business-27361162
  • Reply 31 of 39
    nikon133nikon133 Posts: 2,600member
    analogjack wrote: »
    Samsung can fool some of the people some of the time. They are on the slippery slope to oblivion

    I'd take these polls with a grain of salt on top of it.

    According to this one, they are doing quite good on US soil... probably much more important market than homeland. A few points behind Apple, but hardly meaningful difference:

    "http://************/2014/04/24/apple-tops-j-d-powers-2014-survey-in-smartphone-satisfaction-across-all-carriers/"

    Personally I don't like their design at all, and would much rather choose HTC or Sony, should I be looking for Android phone... but it appears all that marketing they have invested in for US market is doing them some good, at least.

    Edit: ouch, AI is masking part of link... replace asterisks with "9 t o 5 m a c . c o m"
  • Reply 32 of 39
    freediverxfreediverx Posts: 1,424member
    Quote:
    Originally Posted by Euphonious View Post

     

    iPhone 5S gets 83% for 'UI design'; iPhone 5 gets 76%.

     

    It's the exact same UI...


     

    Hardware controls can be considered part of "UI design", in which case the 5S offers the unique Touch ID feature.

  • Reply 33 of 39
    freediverxfreediverx Posts: 1,424member
    Quote:

    Originally Posted by Constable Odo View Post

     

    So, then why does Wall Street claim Apple won't continue to exist without Steve Jobs running the company?  There are analysts that flat-out say unless the iPhone can keep up with the latest Android smartphones there's no hope for the company.  Supposedly, the iPhone's 3.5" display is killing sales and the main cause for Apple's rapid loss in market share.  There is absolutely something wrong with what is being said by the news media and tech pundits and the reality of the situation of Apple's iPhone business.  It's definitely being claimed that most consumers positively hate smartphones with smaller displays, but this survey would seem to show otherwise.  It's hard to tell who's telling the truth until actual earnings are announced.  From my experience I would say most consumers buy Android smartphones because they're more affordable or more available than iPhones and not necessarily because they're in love with all things Android.  However, Wall Street isn't convinced about Android's weaknesses because they only see major market share as the most important metric for measuring the value of smartphones.


     

    Stop thinking of Wall Street as an authority on anything. Wall Street is a gigantic casino with everyone focused on maximizing their profits on daily trades. To that end, Wall Street analysts routinely manipulate the market to their own benefit, with little regard for the truth and little accountability.

  • Reply 34 of 39
    freediverxfreediverx Posts: 1,424member
    Quote:

    Originally Posted by john12345 View Post



    So, why doesn't the main stream media report this?

     

    The answer lies somewhere between incompetence and payola.

  • Reply 35 of 39
    tallest skiltallest skil Posts: 43,388member
    Originally Posted by freediverx View Post

    Hardware controls can be considered part of "UI design", in which case the 5S offers the unique Touch ID feature.


     

    I’m not sure how… It’s UX, not UI.

  • Reply 36 of 39

    I'm almost certain that Samsung got bad reviews because their fingerprint reader and heart rate monitor suck. It leaves a bad taste in your mouth when something on your phone doesn't work, even if you rarely use it. 

  • Reply 37 of 39
    Quote:

    Originally Posted by Tallest Skil View Post

     

     

    I’m not sure how… It’s UX, not UI.


    UI Design-wise, I would say the ability to set fingerprints and authorize iTunes purchases with your finger is the only major software related difference between iOS6 and iOS7. That (and as someone else mentioned, the speed of the app, especially when it comes to the camera) could account for the bump in satisfaction. 

  • Reply 38 of 39
    fallenjtfallenjt Posts: 4,056member
    Quote:
    Originally Posted by Euphonious View Post

     

    iPhone 5S gets 83% for 'UI design'; iPhone 5 gets 76%.

     

    It's the exact same UI...


    You think "Touch ID" is a hardware only, not software, so it's not UI, LOL?

  • Reply 39 of 39
    Asian consumers, Japanese, Koreans and Taiwanese in particular, have a long history of appreciating quality. The greatest compliment of a western exporter is to have the quality of his goods accepted in these markets.
    In the US, price and the hollow quest for a good deal takes precedence. US consumers hate when a company states and sticks to a price. The first competitor breaking in with a lower price will always be welcomed, no matter.

    Time to recall the wise words of famous John Ruskin:
    «is scarcely anything in the world that some man cannot make a little worse, and sell a little more cheaply. The person who buys on price alone is this man's lawful prey.»

    and

    «It's unwise to pay too much, but it's worse to pay too little. When
    you pay too much, you lose a little money - that's all. When you pay
    too little, you sometimes lose everything, because the thing you
    bought was incapable of doing the thing it was bought to do. The
    common law of business balance prohibits paying a little and getting a
    lot - it can't be done. If you deal with the lowest bidder, it is well
    to add something for the risk you run, and if you do that you will
    have enough to pay for something better.»

    *) John Ruskin, 1819 %u2013 1900, see wikipedia
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