Each time that I have used it at Staples, the employee has told me that it won't work, but it has worked every time and they are amazed. Better and/or more employee training is what is needed.
Thanks, mwgum. This supports my point in previous posts exactly. What kind of a message does this kind of garbage send? Why bother advertising Apple Pay at Staples then not educate employees? Unbelievable.
Wow, you're a bit sensitive, aren't you? her weight and age have EVERYTHING to do with it. It's called image, and when Staples stands up and makes a public announcement about implementing Apple Pay online and in stores, and speaks of how great and modern a company they are, you expect that to be represented in the stores. Would you hear that kind of crap from an Apple Genius if you brought that up in an Apple store? No way. In this case, she DID know about it, and purposefully argued and tried to support the fact that although her store (which was woefully late in implementing the technology) did not yet have Apple Pay that I should stick with a low tech solution anyway that enables her and anyone around me to steal my personal credit card information. That is completely stupid from a company representing themselves as 'hi tech'. I don't care what she is making, she is a very visible representation of the store in which she works. McDonald's employees make minimum wage yet when they are working the register they still smile at you and welcome you to McDonald's and offer to help me. And, they thank me for my order and wish me well. Do they actually mean it? Probably not. But, it's all about IMAGE and that's what makes McDonald's successful.
Staples sells themselves as a technology company in addition to an office supply company. They have a lot of tech in store. I think your second to the last paragraph is way off, personally. And I think you are being a jerk with your last sentence. Of course I will always have my wallet. It has my drivers license in it, cash, credit cards, bank card, medical card, Red Cross card, and several commonly used loyalty cards. I rely on tech but also know there are issues relying too much on tech. But so not the point here, which you are completely missing. When Ferrari sells themselves as a high performance sports car company, they don't put a sales guy in their showroom telling you to just settle for a Ford Escape. It's ALL about IMAGE.
So, essentially, in the name of "image", you're proposing that Staples discriminate on the basis of age and weight (which, by the way, is illegal). Do you think out of work actors/actresses are going to want to work at Staples? I also have no idea why you think someone's age or weight has anything to do with their ability to understand technology. I work with plenty of older and overweight programmers, business analysts, tech project managers, etc.
And I never got the impression that Staples was branding itself as a high technology store, even though they sell some technology. When you think of high tech, do you really think of Staples? My impression is that Staples brands itself as a convenient place to buy office supplies of all types. They promote some tech on their home page, but they're also promoting the sale of coffee and Tide detergent pods. Plus, Staples is essentially a warehouse. They may sell iPads and some computers, but I don't think of Staples as a place where any of the clerks are really going to know anything about any of these devices other than the price.
Should the clerk have badmouthed Apple Pay when Staples was supposed to have implemented it? Probably not. But you seem to be the one who is so sensitive. Why are you so invested in how Staples markets itself or whether they properly implement Apple Pay? Who cares? How many times a year do you shop in Staples - I'm in there about once per year. And if you don't like the way they present their image or the fact that they haven't yet properly implemented Apple Pay, then why don't you give your business to a retailer who you think is doing a good job in these regards?
Each time that I have used it at Staples, the employee has told me that it won't work, but it has worked every time and they are amazed. Better and/or more employee training is what is needed.
And with the imminent merger of Office Depot and Staples, they need to educate their workers faster.
So, essentially, in the name of "image", you're proposing that Staples discriminate on the basis of age and weight (which, by the way, is illegal). Do you think out of work actors/actresses are going to want to work at Staples? I also have no idea why you think someone's age or weight has anything to do with their ability to understand technology. I work with plenty of older and overweight programmers, business analysts, tech project managers, etc.
And I never got the impression that Staples was branding itself as a high technology store, even though they sell some technology. When you think of high tech, do you really think of Staples? My impression is that Staples brands itself as a convenient place to buy office supplies of all types. They promote some tech on their home page, but they're also promoting the sale of coffee and Tide detergent pods. Plus, Staples is essentially a warehouse. They may sell iPads and some computers, but I don't think of Staples as a place where any of the clerks are really going to know anything about any of these devices other than the price.
Should the clerk have badmouthed Apple Pay when Staples was supposed to have implemented it? Probably not. But you seem to be the one who is so sensitive. Why are you so invested in how Staples markets itself or whether they properly implement Apple Pay? Who cares? How many times a year do you shop in Staples - I'm in there about once per year. And if you don't like the way they present their image or the fact that they haven't yet properly implemented Apple Pay, then why don't you give your business to a retailer who you think is doing a good job in these regards?
Do not put words in my mouth. And I'm hardly invested or sensitive about it. The title of this article is, "Apple Pay drives in-app purchases for Staples, fails to catch on in stores". I was simply explaining why I felt that my local store was a fine example of why it is failing to catch on in stores. You are correct - I hardly shop there, and I do shop elsewhere for technology, for the most part. But like it or not, the fact that Staples (in my case) employs an overweight and older woman who not only knows very little about technology but actually bad-mouths it to customers supports my position that Apple Pay is failing to catch on in stores. So, for people who are browsing the web and an article entitled, "Apple Pay drives in-app purchases for Staples, fails to catch on in stores" catches their eye, and they wonder, hmm, why is it that Apple Pay is driving in-app purchases for Staples but is failing in stores, well they can read my post and think, well, that makes sense, that could be a very good reason. So step down off your pedestal and deal with it. Like it or not, image is everything. Is it fair? No. Do I suggest that Staples fires the old and fat people working the register? No, not at all. I am simply explaining why Apple Pay is failing to catch on in my store - well, it WILL fail to catch on in my store WHEN they actually get it up and running there!! And, hypothetically, if Staples were to fire the overweight and old people (or move them to stocking shelves) and put young men in Genius-looking shirts walking around the store, or attractive young girls doing the same, who are actually helping people by answering questions or showing them how technology can help them, then Staples could demonstrate their commitment to technology just like Best Buy does!! Except Best Buy bad mouths Apple and shows a bias toward samdung, but hey nobody is perfect and at least they understand what they are selling!!
Comments
Each time that I have used it at Staples, the employee has told me that it won't work, but it has worked every time and they are amazed. Better and/or more employee training is what is needed.
Thanks, mwgum. This supports my point in previous posts exactly. What kind of a message does this kind of garbage send? Why bother advertising Apple Pay at Staples then not educate employees? Unbelievable.
Wow, you're a bit sensitive, aren't you? her weight and age have EVERYTHING to do with it. It's called image, and when Staples stands up and makes a public announcement about implementing Apple Pay online and in stores, and speaks of how great and modern a company they are, you expect that to be represented in the stores. Would you hear that kind of crap from an Apple Genius if you brought that up in an Apple store? No way. In this case, she DID know about it, and purposefully argued and tried to support the fact that although her store (which was woefully late in implementing the technology) did not yet have Apple Pay that I should stick with a low tech solution anyway that enables her and anyone around me to steal my personal credit card information. That is completely stupid from a company representing themselves as 'hi tech'. I don't care what she is making, she is a very visible representation of the store in which she works. McDonald's employees make minimum wage yet when they are working the register they still smile at you and welcome you to McDonald's and offer to help me. And, they thank me for my order and wish me well. Do they actually mean it? Probably not. But, it's all about IMAGE and that's what makes McDonald's successful.
Staples sells themselves as a technology company in addition to an office supply company. They have a lot of tech in store. I think your second to the last paragraph is way off, personally. And I think you are being a jerk with your last sentence. Of course I will always have my wallet. It has my drivers license in it, cash, credit cards, bank card, medical card, Red Cross card, and several commonly used loyalty cards. I rely on tech but also know there are issues relying too much on tech. But so not the point here, which you are completely missing. When Ferrari sells themselves as a high performance sports car company, they don't put a sales guy in their showroom telling you to just settle for a Ford Escape. It's ALL about IMAGE.
So, essentially, in the name of "image", you're proposing that Staples discriminate on the basis of age and weight (which, by the way, is illegal). Do you think out of work actors/actresses are going to want to work at Staples? I also have no idea why you think someone's age or weight has anything to do with their ability to understand technology. I work with plenty of older and overweight programmers, business analysts, tech project managers, etc.
And I never got the impression that Staples was branding itself as a high technology store, even though they sell some technology. When you think of high tech, do you really think of Staples? My impression is that Staples brands itself as a convenient place to buy office supplies of all types. They promote some tech on their home page, but they're also promoting the sale of coffee and Tide detergent pods. Plus, Staples is essentially a warehouse. They may sell iPads and some computers, but I don't think of Staples as a place where any of the clerks are really going to know anything about any of these devices other than the price.
Should the clerk have badmouthed Apple Pay when Staples was supposed to have implemented it? Probably not. But you seem to be the one who is so sensitive. Why are you so invested in how Staples markets itself or whether they properly implement Apple Pay? Who cares? How many times a year do you shop in Staples - I'm in there about once per year. And if you don't like the way they present their image or the fact that they haven't yet properly implemented Apple Pay, then why don't you give your business to a retailer who you think is doing a good job in these regards?
And with the imminent merger of Office Depot and Staples, they need to educate their workers faster.
http://www.wsj.com/articles/staples-office-depot-in-advanced-talks-to-merge-1422937999
So, essentially, in the name of "image", you're proposing that Staples discriminate on the basis of age and weight (which, by the way, is illegal). Do you think out of work actors/actresses are going to want to work at Staples? I also have no idea why you think someone's age or weight has anything to do with their ability to understand technology. I work with plenty of older and overweight programmers, business analysts, tech project managers, etc.
And I never got the impression that Staples was branding itself as a high technology store, even though they sell some technology. When you think of high tech, do you really think of Staples? My impression is that Staples brands itself as a convenient place to buy office supplies of all types. They promote some tech on their home page, but they're also promoting the sale of coffee and Tide detergent pods. Plus, Staples is essentially a warehouse. They may sell iPads and some computers, but I don't think of Staples as a place where any of the clerks are really going to know anything about any of these devices other than the price.
Should the clerk have badmouthed Apple Pay when Staples was supposed to have implemented it? Probably not. But you seem to be the one who is so sensitive. Why are you so invested in how Staples markets itself or whether they properly implement Apple Pay? Who cares? How many times a year do you shop in Staples - I'm in there about once per year. And if you don't like the way they present their image or the fact that they haven't yet properly implemented Apple Pay, then why don't you give your business to a retailer who you think is doing a good job in these regards?
Do not put words in my mouth. And I'm hardly invested or sensitive about it. The title of this article is, "Apple Pay drives in-app purchases for Staples, fails to catch on in stores". I was simply explaining why I felt that my local store was a fine example of why it is failing to catch on in stores. You are correct - I hardly shop there, and I do shop elsewhere for technology, for the most part. But like it or not, the fact that Staples (in my case) employs an overweight and older woman who not only knows very little about technology but actually bad-mouths it to customers supports my position that Apple Pay is failing to catch on in stores. So, for people who are browsing the web and an article entitled, "Apple Pay drives in-app purchases for Staples, fails to catch on in stores" catches their eye, and they wonder, hmm, why is it that Apple Pay is driving in-app purchases for Staples but is failing in stores, well they can read my post and think, well, that makes sense, that could be a very good reason. So step down off your pedestal and deal with it. Like it or not, image is everything. Is it fair? No. Do I suggest that Staples fires the old and fat people working the register? No, not at all. I am simply explaining why Apple Pay is failing to catch on in my store - well, it WILL fail to catch on in my store WHEN they actually get it up and running there!! And, hypothetically, if Staples were to fire the overweight and old people (or move them to stocking shelves) and put young men in Genius-looking shirts walking around the store, or attractive young girls doing the same, who are actually helping people by answering questions or showing them how technology can help them, then Staples could demonstrate their commitment to technology just like Best Buy does!! Except Best Buy bad mouths Apple and shows a bias toward samdung, but hey nobody is perfect and at least they understand what they are selling!!