Apple announces repair program for MacBook Pro laptops exhibiting video issues

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  • Reply 61 of 75



    Mid 2010 had its own recall, but I doubt there are any of them out there that are still within the 3 year coverage period anymore.

  • Reply 62 of 75
    I paid 350 bucks for this issue and they fixed the video card, new enclosure, new battery, new usb port, and new power port, and a new motherboard so my computer recognizes 16 instead of 8 Gigs of RAM.

    Best apple deal yet! I don't understand why everyone is complaining so much
  • Reply 63 of 75
    This problem began when I installed the most recent OS X update on my mid 2012 MacBook Pro. I took it to the Apple Store Genius Bar and they couldn't figure out the cause, so they reinstalled the operating system. Needless to say, it solved nothing. I'm glad Apple is finally acknowledging the problem, albeit much later than it should have.
  • Reply 64 of 75
    hmmhmm Posts: 3,405member
    Quote:
    Originally Posted by jameskatt2 View Post



    Great job Apple!



    Yay!



    Any lawsuits regarding these Macbooks will completely go up in smoke.



    After all, Apple will repair them. No no argument there.



    The Lawyers lose.

     

    They could have declared this before any lawsuits were ever filed. If you look at the models listed, they include the ivy bridge retina models, which presumably don't have the same rate of failure. They haven't filled hundreds of pages of Apple discussions threads as you saw with the 2011s, yet they're still part of the repair program. I'm going to see if I'm eligible to claim a refund on depot repair for that problem, since it was less than 2 months ago. Unfortunately artifacts started to appear on the replacement as well, but I haven't had time to take it in.

  • Reply 65 of 75
    Originally Posted by Ireland View Post

    Why did they take so long to address this?

     

    Verification.

  • Reply 66 of 75
    hmmhmm Posts: 3,405member
    Quote:

    Originally Posted by Tallest Skil View Post

     

     

    Verification.




    The complaints have gone on for more than 2 years on the 2011s, yet they were also able to validate the 2012-2013 model problems during a similar time frame. I think you are extremely biased on this one.

  • Reply 67 of 75
    Originally Posted by hmm View Post

    I think you are extremely biased on this one.

     

    Not really. He wanted an explanation; there’s one.

     

    The GPU manufacturers need to actually be punished. This is happening too often.

  • Reply 68 of 75
    hmmhmm Posts: 3,405member
    Quote:

    Originally Posted by Tallest Skil View Post

     

     

    Not really. He wanted an explanation; there’s one.

     

    The GPU manufacturers need to actually be punished. This is happening too often.




    In the end I don't care where the problem lies. It creates a problem in the design either way. When this repair program is over, we should be approaching skylake. I will upgrade at that time and explicitly avoid discrete graphics. The majority of what I do now leverages the gpu in some ways, yet I think they'll actually be acceptable. Current integrated graphics probably outperform the 6750m on some tasks, but it's not the best time for me to drop $2k at the moment. We're also due for an update.

  • Reply 69 of 75
    MarvinMarvin Posts: 14,739moderator
    hmm wrote: »
    When this repair program is over, we should be approaching skylake. I will upgrade at that time and explicitly avoid discrete graphics. The majority of what I do now leverages the gpu in some ways, yet I think they'll actually be acceptable. Current integrated graphics probably outperform the 6750m on some tasks, but it's not the best time for me to drop $2k at the moment. We're also due for an update.

    Intel has said that Skylake is coming in the 2nd half of 2015 and showed off working models at IDF 2014:


    [VIDEO]


    I doubt Apple would use Broadwell H (if it even comes to market) for the MBP in Summer and then Skylake H for another model less than 3 months later, especially when Skylake comes with wireless charging and TB3.

    Intel's launch event will be August 15th:

    http://hexus.net/tech/news/cpu/80786-intel-skylake-s-desktop-cpus-expected-idf-2015-august/

    Skylake H is listed as having 72 EUs in the GPU (GT4e):

    http://wccftech.com/intel-skylake-processors-integrate-iris-gt4e-level-graphics-chip-features-72-execution-units-128-mb-edram-llc/

    Because it skips over Broadwell (Iris Pro 6200), it should be about 80% faster than Haswell (Iris Pro 5200), which puts it around the performance of the 850M and the 950M this year looks like it will be a rebadge.

    http://laptopmedia.com/news/geforce-gtx-960m-and-gtx-950m-are-coming-next-month-followed-by-gtx-940m/
    http://www.notebookcheck.net/NVIDIA-GeForce-GTX-850M.107795.0.html
    http://wccftech.com/nvidia-geforce-gtx-960m-gtx-950m-gt-940m-spotted-mobility-900-series-line-complete-transition-maxwell-architecture/

    The same 640 CUDA cores and they'll probably just clock them a bit higher like they did with the 750M vs 650M. The extra video memory is good but now that 15" MBPs come with 16GB minimum, they could bump up the limit to 2GB of video memory. DDR4 will allow them to put in 32GB of RAM too so they could even push the limit higher or just have fully shared memory. If the memory is free, why not allow the GPU to use it all?

    The following site says Intel's hiding something with Skylake:

    http://wccftech.com/intel-preparing-dirsuptive-skylake-microarchitecture-morphcore/

    They speculate about a dynamic core that can switch a normal out-of-order core into an in-order core like in Larrabee/Xeon Phi. People from Intel are named in the following paper:

    http://hps.ece.utexas.edu/people/khubaib/pub/morphcore_micro2012.pdf

    It might not be able to turn CPU cores into GPU ones and vice versa but Larrabee was used for real-time graphics way back in 2009:


    [VIDEO]


    They did gaming tests on it in 2008 and it needed 10 units to do 60fps on Half-Life 2:

    http://www.eecs.harvard.edu/~dbrooks/cs246/larrabee_manycore.pdf

    The 2015 version Knights Landing is supposed to have up to 3TFLOPs double-precision:

    http://www.anandtech.com/show/8217/intels-knights-landing-coprocessor-detailed

    It has 72 cores (4 threads per core), 200W and a custom on-package memory setup with 5x the bandwidth of DDR4 starting at 16GB.

    NVidia put up a defensive article about it but it looks like they are comparing Intel's early 2013 Xeon Phi to their late 2014 Tesla K80:

    http://www.nvidia.com/object/justthefacts.html

    Cambridge University will move to Xeon Phi in 2016 even though they plan to continue using NVidia Tesla:

    http://www.computerworlduk.com/news/infrastructure/3595898/cambridge-university-turns-to-intel-xeon-phi-chips-to-meet-growing-high-performance-computing-demands/

    Imagine if the Skylake H was a mobile variant of Larrabee with on-package memory. Apple solders the memory anyway so why not use memory that has 10x the bandwidth of DDR3? 15GFLOPs/Watt double-precision is similar to NVidia Maxwell but the whole CPU can be dedicated to compute vs split between the CPU/GPU and with a better memory model. Hopefully they'd have a 24GB-32GB model at the higher end.

    That kind of setup would eliminate AMD/NVidia from the mobile lineup.
  • Reply 70 of 75



    Fascinating post, I knew some of this was coming, but you've put all of the pieces together.  Thanks for this information Marvin!

  • Reply 71 of 75
    hmmhmm Posts: 3,405member
    Quote:
    Originally Posted by Marvin View Post





    Intel has said that Skylake is coming in the 2nd half of 2015 and showed off working models at IDF 2014:







    I doubt Apple would use Broadwell H (if it even comes to market) for the MBP in Summer and then Skylake H for another model less than 3 months later, especially when Skylake comes with wireless charging and TB3.



    Intel's launch event will be August 15th:

     

     

    Assuming it doesn't get pushed way back, I'm waiting for that. There have been too many generations with graphics problems, and each time the refurbished boards don't seem to hold up as well as new ones. Battery service is also costly, but getting back up and running is a much simpler process. I agree with you that if those targets are in fact realistic, Apple will probably skip Broadwell in its entirety. Some chips officially launched in October. If Apple does unveil Broadwell, it will mean we won't see Skylake in a mac this year. It could still happen, depending on what the real launch dates look like for Skylake and whatever follows it. If they stick to their tick tock cycle, we have another die shrink following Skylake. Those have drifted away from 12 month cycles, so the current state of Skylake and its successor may influence that. If it looks like more problems for Intel, they continue to push Broadwell a bit longer. It wouldn't really be that surprising. I'm currently pretty underpowered for some tasks. It's just given the level of the upcoming hardware changes, it would probably give me a greater amount of time before I'm back to that point.

  • Reply 72 of 75

    I wonder if Apple are going to issue a recall for the iPad Air 2 as well. I bought one back in January and it suffered form a horrible Crackling/Popping sound that would occur at random times. Wasn't the only person to have it either...

     

    More info here: https://discussions.apple.com/thread/6631203?start=0&tstart=0

     

    Obviously I sent it back and got a full refund...

  • Reply 73 of 75
    I wonder if Apple are going to issue a recall for the iPad Air 2 as well. I bought one back in January and it suffered form a horrible Crackling/Popping sound that would occur at random times. Wasn't the only person to have it either...

    More info here: https://discussions.apple.com/thread/6631203?start=0&tstart=0

    Obviously I sent it back and got a full refund...

    Say, I've had that issue also.
  • Reply 74 of 75

    Did you get your refund? Or did they offload an equally poppy refurb on you?

  • Reply 75 of 75
    Go to https://fixmymac.wordpress.com to address the common macbook pro crash fix. It works with the GPU graphics card failuer.
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