Apple extends iPhone 5 battery replacement program into 2016

Posted:
in iPhone edited October 2015
Apple has pushed back the expiration date of its iPhone 5 battery replacement program, which was originally scheduled to end on March 1, to provide owners of faulty equipment a full three years of component coverage.

iPhone 5


While Apple did not formally announce the change, language on the program's dedicated webpage was modified to reflect a new coverage period extending to three years after a device's first retail sale. The updated page was first spotted by iPhone in Canada.

Prior to the change, iPhone 5 owners could swap out faulty batteries for "two years after the first retail sale or until March 1, 2015," whichever provided longer coverage.

Apple's battery replacement program was initiated in August 2014 after the company found a "very small percentage" of units sold within a five-month period between September 2012 through January 2013 exhibited problems. Applying the new three-year coverage to those dates, Apple's replacement program is expected to run through January 2016.

When Apple first announced the initiative, it said owners of affected iPhone 5 models might see unexpectedly short battery life. It is assumed that a batch of malfunctioning batteries slipped past quality control and shipped out to consumers.

Current iPhone 5 owners who purchased their device within the specified time period and are experiencing battery issues can check if their hardware is eligible for replacement through Apple's website.

Comments

  • Reply 1 of 13
    I guess that "very small percentage" is taking their sweet time getting their batteries replaced.
  • Reply 2 of 13
    MacProMacPro Posts: 17,868member
    interdyne wrote: »
    I guess that "very small percentage" is taking their sweet time getting their batteries replaced.

    Silly people, it is well worth the hassle. I have my wife's cast of 5 and before the exchange it lasted two hours on a charge. I dug out my 4s and had it switched back on by Verizon while my 5 was a way and switched back when Apple returned it. Pretty seamless really and the 5 now lasts all day.

    On a side note; I have to say I really loved the size and weight of the 4s though ... I am the odd one out I guess but I kind of preferred it. It just feels so 'solid'.
  • Reply 3 of 13
    arlorarlor Posts: 482member
    Quote:

    Originally Posted by Interdyne View Post



    I guess that "very small percentage" is taking their sweet time getting their batteries replaced.

     

    Get it replaced as late as possible and you extend the life of your product, right? (I'm not one.)

  • Reply 4 of 13
    pfisherpfisher Posts: 758member

    Too bad the company doesn't have a 3-year warranty on all hardware considering the price that is paid.

  • Reply 5 of 13
    MacProMacPro Posts: 17,868member
    arlor wrote: »
    Get it replaced as late as possible and you extend the life of your product, right? (I'm not one.)

    And risk the offer ending. Other than the 5 all my iPhones going back to the very first model all hold a charge to this day (I test them once in a while). So not sure it's a very valid reason anyway.
  • Reply 6 of 13
    mnbob1mnbob1 Posts: 258member
    Too bad it doesn't include the 5S. I upgraded to iOS 8.1.3 and my battery life went to heck. I started out with 100% battery in the morning and by noon I was down to 10%. I wiped the phone and didn't load apps and had the same result. Took to it the Genius Bar. They said the phone was functioning fine according to their diagnostics. Since it was out of warranty by one month I was told I could (a) replace the phone for $189 or (b) replace the battery for $90. He told me that there were no service bulletins about the problem.

    I talked to the manager and he gave me trade in credit to get an iPhone 6 plus and waived the AT&T fees for early upgrade. Also gave me 2 year Apple Care without charge.

    I left the Apple Store a satisfied customer. Apple not only took care of me but I got an iPhone 6 Plus that I was hoping to get when my contract was up. It's an awesome phone. I have Parkinson's and the larger screen is easy to us with my hand tremors.
  • Reply 7 of 13
    charlitunacharlituna Posts: 7,198member
    Quote:

    Originally Posted by mnbob1 View Post



    Since it was out of warranty by one month I was told I could (a) replace the phone for $189 or (b) replace the battery for $90. He told me that there were no service bulletins about the problem.



    I talked to the manager and he gave me trade in credit to get an iPhone 6 plus and waived the AT&T fees for early upgrade. Also gave me 2 year Apple Care without charge.



    Curious. You say ATT which implies the US but in the US the cost of a full unit iPhone 5S service replacement is $269 plus tax and a battery replacement is $79 + tax. Not $189 and $90

     

    And it's interesting that a manager would be so willing to crap on his sales bonus by giving you a trade in (which was likely what $150), plus pay another $150-200 on that early upgrade and then $99 for free Apple Care when they have the authority to simply wave the replacement costs for customer service. 

  • Reply 8 of 13
    charlitunacharlituna Posts: 7,198member
    Quote:
    Originally Posted by AppleInsider View Post







    Apple's battery replacement program was initiated in August 2014 after the company found a "very small percentage" of units sold within a five-month period between September 2012 through January 2013 exhibited problems. 

     

    They didn't change the valid dates so its not really that big of a deal. Most folks that had phones from that early on have likely traded them in during an upgrade anyway. This is just a pretty PR stunt with no real bite. 

  • Reply 9 of 13
    mscathymscathy Posts: 4member
    I replaced my battery as soon as I learned of the opportunity. My original battery was definitely faulty. My new battery last a long time now! I'm very happy!!
  • Reply 10 of 13
    hashenoyhashenoy Posts: 1member

    I have issue with my IPhones battery and sleep/wake button. It is just 2.5 yrs since I made my purchase and the battery is completely dead. Apple claims after 500 recharge cycles the battery will have 80% juice left in its battery. I had purchased my IPhone 5 in the month of Dec 2012, the period during which they said the battery and sleep/wake button had issues with. But somehow my phone's serial number is not listed for defective battery but is listed under sleep/wake button issue. I really wonder why i do not figure in their list of small percentage having battery problems nor how they determine which serial number purchased during that period has a battery issue and which does not. I only know my battery is dead in less than 500 recharge cycles (i usually recharge once every 2 days). Since I made the purchase in US and later travelled outside of US, they say I have to get it back to US for freely fixing the sleep/wake button. However they will not fix the battery free of charge since it is out of warranty. But prior to fixing the button they want me to get the battery issue fixed at my own cost, ship the phone to US to get it fixed at my own cost, use a different phone (without a loner phone) at my own cost and get it shipped back to myself at my own cost. They cannot get it fixed in the country where I live though there are apple service centers here. I am cursing myself for my stupidity in making a decision in favor of buying an IPhone. I can buy 2-3 non apple smart phones in the country where I live at the cost of getting to fix an apple sleep/wake button free of charge :)

  • Reply 11 of 13
    Hi

    Friends, I have the same issue with my Iphone 5 which I purchased in Dec 2012. After three years of use , last week I found that scren is poping out from laft hand side and I can see the light coming out below the sreen, I thought battery got buldge as it becomes hot while chanrging. Scared me I thought it might charge mi Apprx. 6000 INR for repalcament of battery as my phone was not under warrenty. Then I read some reviews on internet and I found that apple recall some faulty batteries for the phone manufactured between Nov2012 to Jan 2013. Then I wend to apple offical site and saw the apple battery recall progrm where I need to enter my Mobile serial number to chek where it is eligible for battery replacement and it shows my phone is not eligible. Still I went to Apple store and I showed them my mobile for the problem and Guess what..Apple gave me Brand New Iphone... Only I got it after 5 days..
    A happy Customer in Pune, India

    Thanks to all those reviews and video who help me to review blogs on apple forum.
  • Reply 12 of 13
    Hi

    Friends, I have the same issue with my Iphone 5 which I purchased in Dec 2012. After three years of use , last week I found that scren is poping out from laft hand side and I can see the light coming out below the sreen, I thought battery got buldge as it becomes hot while chanrging. Scared me I thought it might charge mi Apprx. 6000 INR for repalcament of battery as my phone was not under warrenty. Then I read some reviews on internet and I found that apple recall some faulty batteries for the phone manufactured between Nov2012 to Jan 2013. Then I wend to apple offical site and saw the apple battery recall progrm where I need to enter my Mobile serial number to chek where it is eligible for battery replacement and it shows my phone is not eligible. Still I went to Apple store and I showed them my mobile for the problem and Guess what..Apple gave me Brand New Iphone... Only I got it after 5 days..
    A happy Customer in Pune, India

    Thanks to all those reviews and video who help me to review blogs on apple forum.
  • Reply 13 of 13
    my wife 5 has not the battery issue of being empty fast. but her screen is slowly getting lifted up.
    in the repair shop they said last month more and more iphone 5 models are coming in and replacing the growing battery fixes that issue.
    I assume apple should also recall these faulty models! a growing battery is not normal. if it is how you explain my 1 year older iphone4S not having this issue! I hope more people have this growing issue! we bought the 5 around november 2012.
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