Next time you need to get a better lawyer to write your contracts.
What if a storm came in and cut all power to your area? Would you have lost 500 euro's also?
Go contract Brlawyer on this forum. He probably can write a contract that covers those types of contingencies in your contract.
IMO, I'd never sell to that customer again. If they are not willing to understand that service blackouts happen and it isn't your fault then they are greddy punks. You don't need to do business with POS people like that.
You completely missed the point. The 500 Euro is the internal cost to send an employee again to the custoner to redo the validation and acceptance tests. I am lucky that I have a good customer relation, that the Android version worked like a charm and that is so obvious that Apple is to blame, otherwise I might have experienced additional commercial and financial damages.
I don't know where you live, but in my country Belgium it is more than 35 years ago there was a serious power outage and one does not have the luxury to drop customers who are willing to spend 40.000 Euros for the development of an app.
I think my point is best illustrated by the saying which I have quoted before on the forum:
"To err is human - to really foul things up, you need a computer."
We as a society sometimes become complacent, not realizing that everything we depend on is controlled by computers and vulnerable to a cyber attack or natural disaster. Even the distributed nature of DNS can be disrupted on a global scale. With everything being so interconnected, a lot of services could fail simultaneously. Where I live in the mountains of western Panama we are very familiar with power, water and communications outages and I for one am well prepared for them. In California we have the same readiness because of potential earthquakes, but many people are disillusioned into thinking that the lights will always be on and toilets will flush, and the TV will work, and the grocery store will be open, when in reality, it could all be interrupted for an unknown length of time, at anytime, without warning.
I remember in the mid 90s that the entire west coast of the US was without power for some 10 hours because of a forest fire in eastern Washington state that burned a high voltage line which triggered an automatic shutdown of the whole power grid. We couldn't even buy a can of soda because the cash registers wouldn't work. We finally were able to find a small family owned convenience store that let us buy something to drink and they just gave us our change from their pocket.
Could not agree more. Take away electricity and you will find its not just iClloud that doesn't work ...
Any one with half a brain knows if you have something is MISSION CRITICAL you have a backup plan and a backup service. If you have something so vital that it needs to be ALWAYS AVAILABLE you don't rely on just one service provider.
I wonder if sog35 realizes the irony of his statement suggesting a previous poster have a better backup plan for important things so they don't suffer from extended outages? I'd point it out, but I'm pretty sure his reply would be yet another "so what's your point?"
Comments
Next time you need to get a better lawyer to write your contracts.
What if a storm came in and cut all power to your area? Would you have lost 500 euro's also?
Go contract Brlawyer on this forum. He probably can write a contract that covers those types of contingencies in your contract.
IMO, I'd never sell to that customer again. If they are not willing to understand that service blackouts happen and it isn't your fault then they are greddy punks. You don't need to do business with POS people like that.
You completely missed the point. The 500 Euro is the internal cost to send an employee again to the custoner to redo the validation and acceptance tests. I am lucky that I have a good customer relation, that the Android version worked like a charm and that is so obvious that Apple is to blame, otherwise I might have experienced additional commercial and financial damages.
I don't know where you live, but in my country Belgium it is more than 35 years ago there was a serious power outage and one does not have the luxury to drop customers who are willing to spend 40.000 Euros for the development of an app.
This is what happens when the USA/State does not offer Apple tax breaks or a reasonable repatriation tax.
I'd rather these center be built in the USA but stupid tax rules is preventing this.
Maybe not having all your eggs in one basket is actually a good idea.
Could not agree more. Take away electricity and you will find its not just iClloud that doesn't work ...
Sadly, that no longer sounds like something a conspiracy theorist would say.
Any one with half a brain knows if you have something is MISSION CRITICAL you have a backup plan and a backup service. If you have something so vital that it needs to be ALWAYS AVAILABLE you don't rely on just one service provider.
I wonder if sog35 realizes the irony of his statement suggesting a previous poster have a better backup plan for important things so they don't suffer from extended outages? I'd point it out, but I'm pretty sure his reply would be yet another "so what's your point?"
That sucks but OTOH, thanks to the App Store you're making money on developing apps and selling on almost 24 hrs a day, 365 days a year.