I live in Australia and the store i took it to was Chadstone so sorry not much help to you there, but this store replaced it no problem both my partners and mine "which happened about a month apart". The person who served me said they where getting a lot in with the same problem so it is defiantly known. I would keep trying go to another store or get the manager, get him to ring the AUS store if he still doesn't believe you.
I hope this helps.
Thanks for your reply! I actually got Apple to replace my display without charge by talking to tech support online. I told them about the Apple discussions thread regarding the display issue. I'm not sure if that helped but it didn't hurt. I already took my laptop to a local Apple Store. Now I'm just waiting to pick it up.
I've actually already spent an hour on it, and even in the rosiest scenario, a court action here in LA would take at least another 2-3 hours. And no, I wouldn't work for that rate.
(Just speaking theoretically - I wouldn't take Apple to court over this for many reasons that are not economic.)
I seriously appreciate the advice, though - especially since it's based in fact and on your own experiences. Hopefully others here might benefit from it.
It is up to you, and maybe the LA small claims courts are a lot less efficient. But if Apple sells you something that has either a manufacturing defect or a design defect, which I would qualify this current issue as one or the other, and won't make good on it, there is nothing "wrong" with nudging them to do the right thing by a small claims court action. Apple is not perfect and makes mistakes and sometimes needs help doing the right thing.
(Screen coatings that rub through when the lid is closed, in perfectly normal use, is a defect. Many people with this issue do NOT clean their screens incorrectly or even very regularly).
Many thx for the excellent description of this problem. What you say sounds very logical, except it's obvious Apple is trying to sneak around this problem.
I was planning to purchase the new MacBook 12" retina, but now will wait out this problem to a satisfactory resolution.
slurpy wrote: »
Horse-shit. No way the above photo happened through natural causes or proper care. Clearly the person was rubbing the hell out of it with God knows what. Also, less than 2K signs in 6 months? That's meaningless. A big percentage of those probably aren't even legit, and signed by trolls who don't even own the product. Yeah, this isn't a thing, no matter how hard blogs try to push it, including sites like this.