Apple's latest iOS 9.3 update 'bricks' some older iPads, making them unusable

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Comments

  • Reply 41 of 56
    stanhopestanhope Posts: 160member
    idamann said:
    The last iOS update left my iPad 2 a brick.  Took it to the apple store and techs said nothing could be done.  Complained to apple and to the BBB about apple.  Here is Apple's verbatim response:

    "7. Disclaimer of Warranties."
        "7.2 YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, USE OF THE iOS SOFTWARE AND ANY SERVICES PERFORMED BY OR ACCESSED THROUGH THE iOS SOFTWARE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU.
        7.3 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE iOS SOFTWARE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND APPLE AND APPLE'S LICENSORS (COLLECTIVELY REFERRED TO AS "APPLE" FOR THE PURPOSES OF SECTIONS 7 AND 8) HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE iOS SOFTWARE AND SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
        7.4 APPLE DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE iOS SOFTWARE AND SERVICES, THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR PROVIDED BY, THE iOS SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE iOS SOFTWARE AND SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY SERVICE WILL CONTINUE TO BE MADE AVAILABLE, THAT DEFECTS IN THE iOS SOFTWARE OR SERVICES WILL BE CORRECTED, OR THAT THE iOS SOFTWARE WILL BE COMPATIBLE OR WORK WITH ANY THIRD PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES. INSTALLATION OF THIS iOS SOFTWARE MAY AFFECT THE AVAILABILITY AND USABILITY OF THIRD PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES, AS WELL AS APPLE PRODUCTS AND SERVICES."
        We appreciate the customer providing Apple feedback regarding the iPad and iOS Software Update. Please be assured that Apple considers all of our customers' concerns to be important. 
        As part of the iOS 9 software installation process, the customer is presented with the option to review, and must agree to, the aforementioned software license agreement before the download and installation of the software can proceed.
        Apple records confirm the customer purchased the iPad 2 on July 12, 2011, and it was covered by the Apple One (1) Year Limited Warranty - iOS. Prior to submitting the letter to the Better Business Bureau, the customer visited the Apple Retail Store regarding an issue with updating the software on the iPad. The store determined the iPad required hardware service. The iPad was approximately forty-one months beyond the "Warranty Period". As such, the store offered out-of-warranty service, however, the customer declined.

    THE LAST STATEMENT IS UNTRUE.  THE STORE OFFERED NO OUT-OF-WARRANTY SERVICE AS THEY SAID NOTHING COULD BE DONE -EXCEPT BUY A NEW iPAD.  PERHAPS THAT IS WHAT THEY MEAN BY "SERVICE"


    This entirely sucks!  It just shows that the Apple customer service elevator is descending to the bottom basement.  I recall a time (Steve Jobs era) when the support people went way above and beyond the call to help a customer out. Apple tech support on the phone majorly screwed up and I went into a local store and the genius worked for 2 days to fix my problem successfully.  That was also a time when you got the dedicated attention of one genius until your session completed....now you are just one ball being juggled and unsuccessfully in many cases.
    roger wade
  • Reply 42 of 56
    dasanman69dasanman69 Posts: 13,002member
    evilution said:
    Why are they still supporting the iPad 2? It's a relic.
    Because they sold them for years. 
    cnocbui
  • Reply 43 of 56
    nolamacguynolamacguy Posts: 4,758member
    mac_128 said:
    brains said:
    I updated two devices without issue (iPad Pro, iPhone 6).  Two iPad 2's failed to activate, either on device or via iTunes.  Talked to Apple Support for a while, tried everything we could think of, ended up doing a a full restore on each.  Both activated fine after that.  Perhaps something was forgotten in the updater, perhaps in the bootloader?  Who knows.  But a 'hold the home button and plug in the cable' restore worked like a champ.
    The only problem with that is when the iPad is a person's only computer, as Apple has been positioning the iPad for years. No computer to plug it into. Add to that no Apple Store within 100 miles, and this kind of thing becomes a real problem.
    if one doesn't have any friends or neighbors to lend a hand, then sending it off to service is the solution. not a deal breaker. if my reciever breaks, I can't fix it at home and send it off. same thing. 
    edited March 2016
  • Reply 44 of 56
    nolamacguynolamacguy Posts: 4,758member
    stanhope said:
    idamann said:
    The last iOS update left my iPad 2 a brick.  Took it to the apple store and techs said nothing could be done.  Complained to apple and to the BBB about apple.  Here is Apple's verbatim response:

    "7. Disclaimer of Warranties."
        "7.2 YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, USE OF THE iOS SOFTWARE AND ANY SERVICES PERFORMED BY OR ACCESSED THROUGH THE iOS SOFTWARE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU.
        7.3 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE iOS SOFTWARE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND APPLE AND APPLE'S LICENSORS (COLLECTIVELY REFERRED TO AS "APPLE" FOR THE PURPOSES OF SECTIONS 7 AND 8) HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE iOS SOFTWARE AND SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
        7.4 APPLE DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE iOS SOFTWARE AND SERVICES, THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR PROVIDED BY, THE iOS SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE iOS SOFTWARE AND SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY SERVICE WILL CONTINUE TO BE MADE AVAILABLE, THAT DEFECTS IN THE iOS SOFTWARE OR SERVICES WILL BE CORRECTED, OR THAT THE iOS SOFTWARE WILL BE COMPATIBLE OR WORK WITH ANY THIRD PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES. INSTALLATION OF THIS iOS SOFTWARE MAY AFFECT THE AVAILABILITY AND USABILITY OF THIRD PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES, AS WELL AS APPLE PRODUCTS AND SERVICES."
        We appreciate the customer providing Apple feedback regarding the iPad and iOS Software Update. Please be assured that Apple considers all of our customers' concerns to be important. 
        As part of the iOS 9 software installation process, the customer is presented with the option to review, and must agree to, the aforementioned software license agreement before the download and installation of the software can proceed.
        Apple records confirm the customer purchased the iPad 2 on July 12, 2011, and it was covered by the Apple One (1) Year Limited Warranty - iOS. Prior to submitting the letter to the Better Business Bureau, the customer visited the Apple Retail Store regarding an issue with updating the software on the iPad. The store determined the iPad required hardware service. The iPad was approximately forty-one months beyond the "Warranty Period". As such, the store offered out-of-warranty service, however, the customer declined.

    THE LAST STATEMENT IS UNTRUE.  THE STORE OFFERED NO OUT-OF-WARRANTY SERVICE AS THEY SAID NOTHING COULD BE DONE -EXCEPT BUY A NEW iPAD.  PERHAPS THAT IS WHAT THEY MEAN BY "SERVICE"


    This entirely sucks!  It just shows that the Apple customer service elevator is descending to the bottom basement.  I recall a time (Steve Jobs era) when the support people went way above and beyond the call to help a customer out. Apple tech support on the phone majorly screwed up and I went into a local store and the genius worked for 2 days to fix my problem successfully.  That was also a time when you got the dedicated attention of one genius until your session completed....now you are just one ball being juggled and unsuccessfully in many cases.
    I continue to have great experiences with Apple support on the phone. they're based in my country, knowledgable, and very interested in fixing my problem. 

    as as for in store -- last week I had to book a same-day genius appointment. it was packed but the guy worked with me exclusively, even while i had to take 5 mins to reach a family member to do something for our device. he said "No problem, I'll wait."

    so your anecdotes have been canceled out by mine. which is why anecdotal makes for poor evidence. 
    edited March 2016
  • Reply 45 of 56
    A friend's iPad Air had done this with the prior update, and connecting it to her Mac didn't work either. Best Buy and Apple Phone tech said it would have to be sent in for repair or get a new one. Her Mac/iTunes was telling her the update wasn't authorized. iTunes told her it was the latest version -- but it wasn't. She was still using Snow Leopard, so while her version of iTunes was the latest version for that Mac OS, it wasn't actually the latest version of iTunes. Once I got the iPad on a system with the true latest version of iTunes, the iPad restored just fine. TL;DR Always ensure you are using the latest OS and iTunes when you update or restore via a cable to the computer.
    edited March 2016
  • Reply 46 of 56
    _Larry_Larry Posts: 1member
    To All!
    Still there are some ways to solve iOS 9.3 activation problem. Have you tried all of them before writing here? 
  • Reply 47 of 56
    subbiessubbies Posts: 71member
    Upgraded my iPad 2 last night. Zero issues. If anything it's a little faster. 
  • Reply 48 of 56
    foggyhillfoggyhill Posts: 4,767member
    I have a 3rd gen iPad and I've lost all WIFI abilities for a couple of days. In a sense, that's like being bricked. not sure if it's the same problem.
    Back up just the data and do a full restore maybe.
  • Reply 49 of 56
    foggyhillfoggyhill Posts: 4,767member
    mac_128 said:
    A bit of sanctimony:

    Why are folks trying to upgrade such an old device in the first place?  
    .
    Because a reminder to upgrade pops up daily until you do. And there's no way to turn it off, except to upgrade.
    It absolutely doesn't keep on bugging you.
    pscooter63
  • Reply 50 of 56
    jpellinojpellino Posts: 697member
    Updated a raft of iPad2s OTA and it went well.  I do run a caching server, so that helped.
  • Reply 51 of 56
    moracmorac Posts: 22member

    I ran into this problem on my iPad 2.  I just did an OTA update to iOS 9.3 today and it couldn't connect to the activation server.  I then connected to iTunes and it told me it couldn't verify my iPad and I needed to go to the Apple Store.

    I had 2-step authentication on, so I turned it off and then removed my iPad from my iCloud account.  I then did a recovery restore and iTunes download 9.2.1 and installed that instead of iOS 9.3, so it looks like Apple may have rolled back to iOS 9.2.1 for the iPad 2.

    Currently I'm try an iCloud Backup which isn't downloading.at all.


  • Reply 52 of 56
    brainsbrains Posts: 11member
    mac_128 said:
    brains said:
    I updated two devices without issue (iPad Pro, iPhone 6).  Two iPad 2's failed to activate, either on device or via iTunes.  Talked to Apple Support for a while, tried everything we could think of, ended up doing a a full restore on each.  Both activated fine after that.  Perhaps something was forgotten in the updater, perhaps in the bootloader?  Who knows.  But a 'hold the home button and plug in the cable' restore worked like a champ.
    The only problem with that is when the iPad is a person's only computer, as Apple has been positioning the iPad for years. No computer to plug it into. Add to that no Apple Store within 100 miles, and this kind of thing becomes a real problem.
    Sounds like you need a friend.  With a computer.  Bring beer.
  • Reply 53 of 56
    Smooth update on iphone 4s. Much thanks to apple for making updates to ages old iphone. My android samsung tab is still sitting duck with its latest version since 2013 :(
  • Reply 54 of 56
    I have the same problem. On Tuesday I upgraded 2 iPads of 2011 to iOS 9.3. Both stopped for activation. I tried activation for 3 days, no success. Today I connected one iPad (of my wife!) to iTunes and reset it. After the process everything of my data disappeared. For all this Apple is responsible. In case of the second affected iPad I'll wait for a workaround offered by Apple, because I use the iPad for my duty. Otherwise my lawyers will send an invoice to Apple.
  • Reply 55 of 56
    I can only attest to my experiences, and I'm tech savvy, so here's what has worked for me. A. I specifically received an sms message from AT&T on both my iPhone 6s, and iPadPro LTE .**Detailing the need to Activate in Settings and {at that exact time - verify the address for emergency services to respond to}, the settings change was more of an explanation, vs the input of address part.), which btw was not my address it was a temp residence from 3 years ago- which I thought was strange & why I mentioned it. I live in an area where Comcast dominates signal coverage, Western Mass, and whenever I leave my house, with the "wifi" letters next the antenna signal at the left, ( my home Xfinity Network) I almost never, literally never lose that coverage, it merely changes over to their Xfinity Wifi default open network. ****Here's where 'I found' the key to my own consistent service, I downloaded the Xfinity, ( or whatever carrier you use) WiFi app, and ,"IT PROMPTED ME TO INSTALL THE VPN SSL CERTIFICATE, WHICH NOW SHOWS UNDER MY VPN'S'. Furthermore after downloading Skype Wifi, I know have Xfinity Wifi/Skype Wifi under Network wifi connections. Handoff works from all my devices, with occasional 'hiccups', but I really don't find: A. Many calls I need to change devices on, and simultaneously leave my Studio Office, B. Any call I need, WANT to continue, along with carrying equipment, planners/wallet/keys/etc., really it's quite unresourceful IMHO, to 'If on a call of such Business Urgency' want to attempt to think of all I need, and maintain focus on the call in hand, but that's just me. The big thing is the installed SSL Certs under VPN'S "I think, that is an important link in the consistency of WiFi Call coverage, I just looked at mine it says Xfinity Wifi, (but it's the one I connect to to get the WFi to show on the phone. GoodLuck ,
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