Wow. For those of us who have this problem (I'm on my third iPhone 6 Plus 128GB) it's truly fantastic that the main tech websites such as AppleInsider have begun reporting this. I can't begin to tell you how lonely it's been as a defective iPhone user. The problem for Apple is that this isn't simply a recall issue. For iPhone owners who only had the standard warranty (I bought AppleCare Plus as usual in case I dropped the device down the toilet) many of those have paid the requested $300+ for a refurb replacement if their device was even a few days out of warranty - one owner in the Apple forums reported being ONE day out of warranty. This is then an unholy mess for Apple, and I think the government (or at least state's) attorneys will step in - this goes beyond class action lawsuits which are famously great for the lawyers but the owners end up with extremely limited vouchers. Totally lost my faith not only in Apple hardware but more importantly their standing behind it.
no sympathy
people should buy AppleCare if they are deathly afraid of their phone breaking down early.
No, if they are deathly afraid of that then should buy something else they have greater confidence in.
Wow. For those of us who have this problem (I'm on my third iPhone 6 Plus 128GB) it's truly fantastic that the main tech websites such as AppleInsider have begun reporting this. I can't begin to tell you how lonely it's been as a defective iPhone user. The problem for Apple is that this isn't simply a recall issue. For iPhone owners who only had the standard warranty (I bought AppleCare Plus as usual in case I dropped the device down the toilet) many of those have paid the requested $300+ for a refurb replacement if their device was even a few days out of warranty - one owner in the Apple forums reported being ONE day out of warranty. This is then an unholy mess for Apple, and I think the government (or at least state's) attorneys will step in - this goes beyond class action lawsuits which are famously great for the lawyers but the owners end up with extremely limited vouchers. Totally lost my faith not only in Apple hardware but more importantly their standing behind it.
no sympathy
people should buy AppleCare if they are deathly afraid of their phone breaking down early.
No, if they are deathly afraid of that then should buy something else they have greater confidence in.
The chance of getting a defective iPhone is riduculously low. Out of ONE BILLION iPhones less than 1 in a 1000 is defective.
LOL. You made that up didn't you? Please post your source otherwise. The only year I've ever seen iPhone failure rates posted was 2010. At that time the "malfunction" rate over a two-year period 7.5%. That was presumably actual hardware/software issues and not user caused issues. An additional 18%+ had accidental damage, so AppleCare may be a little more useful than you give it credit for. Or not. http://www.statista.com/statistics/218777/failure-rates-for-iphones-in-the-us-by-type-of-failure/
Wow. For those of us who have this problem (I'm on my third iPhone 6 Plus 128GB) it's truly fantastic that the main tech websites such as AppleInsider have begun reporting this. I can't begin to tell you how lonely it's been as a defective iPhone user. The problem for Apple is that this isn't simply a recall issue. For iPhone owners who only had the standard warranty (I bought AppleCare Plus as usual in case I dropped the device down the toilet) many of those have paid the requested $300+ for a refurb replacement if their device was even a few days out of warranty - one owner in the Apple forums reported being ONE day out of warranty. This is then an unholy mess for Apple, and I think the government (or at least state's) attorneys will step in - this goes beyond class action lawsuits which are famously great for the lawyers but the owners end up with extremely limited vouchers. Totally lost my faith not only in Apple hardware but more importantly their standing behind it.
no sympathy
people should buy AppleCare if they are deathly afraid of their phone breaking down early.
No, if they are deathly afraid of that then should buy something else they have greater confidence in.
The chance of getting a defective iPhone is riduculously low. Out of ONE BILLION iPhones less than 1 in a 1000 is defective.
LOL. You made that up didn't you? Please post your source otherwise. The only year I've ever seen iPhone failure rates posted was 2010. At that time the "malfunction" rate over a two-year period 7.5%. That was presumably actual hardware/software issues and not user caused issues. An additional 18%+ had accidental damage, so AppleCare may be a little more useful than you give it credit for. Or not. http://www.statista.com/statistics/218777/failure-rates-for-iphones-in-the-us-by-type-of-failure/
Those stats are bullcrap.
Are you telling me that almost 18 million iPhones were defective last year? Hell no. That's some made up crap. Probably half of those 'defects' was simply updating the software. I know hundreds of people with iPhones and don't know a single one that had a defective phone. They were broken because of users dropping them, water damage, ect.
You're not reading again are you (eyes rolling). The link and my post both specifically said 2010. I believe it was you with the "made up" crap about recent failure rates, but hoping for a deflection as tho no one will notice.
Lol Sog bemoaning made up stats to then make up a stat in the next sentence.
there is a big difference between a made up stat that is so ridiculous ( 18 million defective iPhones a year) versus an estimate that is very reasonable
Ummmm.
When
it comes to reliability and performance, Apple iPhones and iPads are
failing more often than Android smartphones, a study has revealed.
According to the study
global data security firm Blancco Technology Group, iOS devices had a
58 percent failure rate while Android smartphones reported an overall
failure rate of 35 percent in the second quarter of 2016.
It is the first time that Apple's devices have a lower performance rate compared to Android, Softpedia reported.
iPhone 6 had the highest failure rate of 29 percent, followed by iPhone 6s and iPhone 6s Plus.
For this, the study revealed the device failure rates by operating systems, manufacturers, models and regions.
In the first quarter of 2016, Android smartphones had an overall failure rate of 44 percent.
So AppleInsider based this on FOUR STORES...............LOL.
Learn statistics
Does it really matter how many stores? That data can be considered supporting data. The article makes it clear that Apple is aware of a specific problem and has issued guidance on how to proceed. If this results in a recall, extension of warranty or whatever is another matter.
And this is why people will still upgrade every 2 years.
Who wants to deal with this crap?
And guys what do we expect?
We use our phones 16 hours a day 365 days a year. Should we really expect them to last more than 2 years on average? Probably not.
Just go out and upgrade next month to the awesome iPhone 6ss. If you trade in your old phone it will only cost you 50 cents a day.
Do it. Buy it. Every 2 years.
Thank you.
Most definitely a phone should last more than two years. More so if you consider the starting prices. The easy solution would be for Apple to offer a stock warranty of three years but we know that will never happen.
Touch screen defect with these chips has been happening for awhile. The one year manufacture warranty should be extended. Apple lacks access to stores for repairs. ATT cannot fix the phone, because of Apple's contracts to control all things Apple. Retail Apple store employees have know about these complaints and defects since almost the 6 plus day-view, but were replacing screens and not fixing the root cause. Only until Apple's wrist was bent from a class action lawsuit did they even try to come up with a solution. To pay a $149.00 to repair a iPhone 6 plus that now only has a value of less then that, does not make a good ROI for customers. Samsung has aways been a better company for customer service. Consumer Perfection Agencies should have been involved.
Comments
http://www.statista.com/statistics/218777/failure-rates-for-iphones-in-the-us-by-type-of-failure/
http://gadgets.ndtv.com/mobiles/news/iphone-ipad-had-higher-failure-rates-than-android-counterparts-in-q2-2016-study-1450685
https://joinsuit.com/apple-touch-screen-defect-class-action/