Samsung issues global recall of Galaxy Note 7, replacement program announced

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  • Reply 61 of 80
    freerangefreerange Posts: 1,597member
    gatorguy said:
    While I don't particularly care for Samsung and their practices in this case they've handled it the way they should IMHO.  They got out in front of it, admitted almost immediately that there could be a problem rather than deny or misdirect.  Instead of delay they did the right thing and recalled the potentially affected units. Not up to "kudos to Samsung" levels but they certainly handled a bad situation responsibly.
    Wow - sounds like an apologist's statement. The real questions are where is their QC, who designed the battery and who manufactured them, not how they responded. Frankly, this couldn't happen to a nicer company. /s
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  • Reply 62 of 80
    gatorguygatorguy Posts: 24,769member
    freerange said:
    gatorguy said:
    While I don't particularly care for Samsung and their practices in this case they've handled it the way they should IMHO.  They got out in front of it, admitted almost immediately that there could be a problem rather than deny or misdirect.  Instead of delay they did the right thing and recalled the potentially affected units. Not up to "kudos to Samsung" levels but they certainly handled a bad situation responsibly.
    Wow - sounds like an apologist's statement. The real questions are where is their QC, who designed the battery and who manufactured them, not how they responded. Frankly, this couldn't happen to a nicer company. /s
    An apologist probably could have worded it better. ;)
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  • Reply 63 of 80
    slurpyslurpy Posts: 5,398member
    What would Apple do? 

    Deny, deny, dey. State that it only affect 0.000001% of products. 

    "Your charging it wrong". 

    A recall on your flagship? An unthinkable prospect from Apple. That's a fact. 
    You can always tell who are the worst, filthiest, bottom-of-the-barrel trolls here when they take an epic failure from another company, and twist that failure into shitting on Apple by making some insane mental gymnastics, and false equivalencies. The only "fact" is that you're a pathetic, mindless troll. There is nothing even remotely comparable about these situations. Do you think Samsung activated this recall out of the goodness of their hearts? They obviously assessed it would be the least painful option for them, after verifiable reports of dozens and dozens of exploding batteries on a device that was JUST launched. But sure, feel free to compare this to "bend-gate" or "antenna-gate", both made-up  and sensationalized controversies from people who despise Apple, or want to make money from shitting on Apple. Implying that either the iPhone 4 or 6 should have been recalled is utterly laughable, as all emperical evidence showed that these "issues" were not issues at all for 99.999% of the products' users, and when they WERE issues, it was proven that all other devices suffered from the same thing (ie. lost signal from certain grips, bending under extreme force) and therefore meaningless. 

    Yes, a recall on a flagship Apple product is pretty unthinkable, because it's very rare that they make some kind of massive fuckup that requires one. But for fragile little snowflakes like you, all it takes to demand a massive recall is some fuckwad who makes a youtube video and garners a ton of views. Don't let your extreme Apple hatred distort all semblance of reality. 
    equality72521anantksundaramnolamacguybigchiajbdragonpscooter63
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  • Reply 64 of 80
    gatorguy said:
    gatorguy said:
    gatorguy said:
    I'm not aware of Samsung blaming suppliers. 

    Hmm, from The Guardian:

    "Koh Dong-jin, president of Samsung’s mobile business, said on Friday, two weeks after the Note 7’s launch: “We have received several reports of battery explosions on the Note 7... and it has been confirmed that it was a battery cell problem. There was a tiny problem in the manufacturing process so it was very difficult to find out.”

    Koh refused to name the supplier of the faulty battery, but said that Note 7s sold in China used batteries from a different supplier and were unaffected. He said that Samsung was working with two or three different battery suppliers for the smartphone, including its own Samsung SDI."

    Oh, you consider that blaming someone else? Sounds like they're identifying where the problem is and which regions are affected. Sounds like what most companies do, tell users what the issue is.

     I think you're trying to read something there that isn't.  
    Two words (well, one word and one acronym) for you: Samsung SDI.
    Yeah, that's what Samsung said which sure sounds like they're accepting responsibility. Afterall they pointed out they supplied some of the batteries themselves which if they were trying to pass the buck they would not have, right? 
    Ah, sure. "Sounds like...."

    But then, you no doubt know Samsung far better than I do. Some might think that it sounds like an apologia for Samsung, but what do I know. ;-)
    jbdragonpscooter63
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  • Reply 65 of 80

    gatorguy said:
    freerange said:
    gatorguy said:
    While I don't particularly care for Samsung and their practices in this case they've handled it the way they should IMHO.  They got out in front of it, admitted almost immediately that there could be a problem rather than deny or misdirect.  Instead of delay they did the right thing and recalled the potentially affected units. Not up to "kudos to Samsung" levels but they certainly handled a bad situation responsibly.
    Wow - sounds like an apologist's statement. The real questions are where is their QC, who designed the battery and who manufactured them, not how they responded. Frankly, this couldn't happen to a nicer company. /s
    An apologist probably could have worded it better. ;)
    Ah, no. You are a master of wording!
    gatorguypscooter63
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  • Reply 66 of 80
    sockrolidsockrolid Posts: 2,789member
    ... the Gorilla Glass 5 used for the screen of the Galaxy Note 7 is significantly more susceptible to screen scratches than other smartphones, iPhone 6 included. ... 
    Note to Samsung: use Pyrex for the screen next time.
    It's flame-proof.
    jbdragonpscooter63
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  • Reply 67 of 80
    sockrolidsockrolid Posts: 2,789member

    Feel the Burn....
    Just in time for Burning Man.
    Hey Samsung - ship them to Black Rock Desert.
    The finale would be extra-crispy with all that extra heat energy.
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  • Reply 68 of 80
    jbdragonjbdragon Posts: 2,315member
    gatorguy said:
    What would Apple do? 

    Deny, deny, dey. State that it only affect 0.000001% of products. 

    "Your charging it wrong". 

    A recall on your flagship? An unthinkable prospect from Apple. That's a fact. 
    nonsense. you're referring to the iPhone 4, and it was proven there was no issue -- from the AT&T dropped call data. Jobs also showed how death grips could affect attenuation of any internal antenna phone. further proof, they continued selling the exact same phone for years to come. 
    Actually Apple did soon change the antenna structure to avoid any repeat of possible iPhone 4 antenna issues in the original model. That's a fact. At the same time the issue certainly never rose to the level of being dangerous to users like the Note 7 is. At worst it was an inconvenience for a few folks. A recall wasn't justifiable. 
    The iPhone 4 design never changed.  There was no problem with the antenna.  Apple did a iOS update that fixed the minor issue.  I had my iPhone 4 for 4+ years and it worked great.  I'm left handed also which was rumored worse because of the jumping the gap with the palm.  The only thing I had in my iPhone was a sticker on the back.   It was a great phone.  Apple did do minor changes in the 4S.  The issue was completely overblown by fandroids that had zero idea what they are taking about and still to this day, throw out that load is crap like you just did.  As someone who had one for so long personally, the whole antennagate thing was laughable.
    tmaynolamacguypscooter63
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  • Reply 69 of 80
    jbdragon said:
    gatorguy said:
    What would Apple do? 

    Deny, deny, dey. State that it only affect 0.000001% of products. 

    "Your charging it wrong". 

    A recall on your flagship? An unthinkable prospect from Apple. That's a fact. 
    nonsense. you're referring to the iPhone 4, and it was proven there was no issue -- from the AT&T dropped call data. Jobs also showed how death grips could affect attenuation of any internal antenna phone. further proof, they continued selling the exact same phone for years to come. 
    Actually Apple did soon change the antenna structure to avoid any repeat of possible iPhone 4 antenna issues in the original model. That's a fact. At the same time the issue certainly never rose to the level of being dangerous to users like the Note 7 is. At worst it was an inconvenience for a few folks. A recall wasn't justifiable. 
    The iPhone 4 design never changed.  There was no problem with the antenna.  Apple did a iOS update that fixed the minor issue.  I had my iPhone 4 for 4+ years and it worked great.  I'm left handed also which was rumored worse because of the jumping the gap with the palm.  The only thing I had in my iPhone was a sticker on the back.   It was a great phone.  Apple did do minor changes in the 4S.  The issue was completely overblown by fandroids that had zero idea what they are taking about and still to this day, throw out that load is crap like you just did.  As someone who had one for so long personally, the whole antennagate thing was laughable.
    There was no problem with the antenna on the iPhone 4? While your head is so far up there be sure to do a quick proctological exam! Most of us here respect Apple but don't lie to yourself. 
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  • Reply 70 of 80
    big said:
    So, because it's not Apple there's no 'gate'? No 'batterygate'? No 'boomgate'?

    Well, due to this vacuum, I'll propose two:

    Product:

    Samsung Hot Pockets

    TV Drama:

    Halt and Catch Fire


    I don't have a Twitter account but if I did I would put this under #schadenfreude
    Like the iPhone has never had batteries catch fire?
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  • Reply 71 of 80
    bulk001 said:
    jbdragon said:
    gatorguy said:
    What would Apple do? 

    Deny, deny, dey. State that it only affect 0.000001% of products. 

    "Your charging it wrong". 

    A recall on your flagship? An unthinkable prospect from Apple. That's a fact. 
    nonsense. you're referring to the iPhone 4, and it was proven there was no issue -- from the AT&T dropped call data. Jobs also showed how death grips could affect attenuation of any internal antenna phone. further proof, they continued selling the exact same phone for years to come. 
    Actually Apple did soon change the antenna structure to avoid any repeat of possible iPhone 4 antenna issues in the original model. That's a fact. At the same time the issue certainly never rose to the level of being dangerous to users like the Note 7 is. At worst it was an inconvenience for a few folks. A recall wasn't justifiable. 
    The iPhone 4 design never changed.  There was no problem with the antenna.  Apple did a iOS update that fixed the minor issue.  I had my iPhone 4 for 4+ years and it worked great.  I'm left handed also which was rumored worse because of the jumping the gap with the palm.  The only thing I had in my iPhone was a sticker on the back.   It was a great phone.  Apple did do minor changes in the 4S.  The issue was completely overblown by fandroids that had zero idea what they are taking about and still to this day, throw out that load is crap like you just did.  As someone who had one for so long personally, the whole antennagate thing was laughable.
    There was no problem with the antenna on the iPhone 4? While your head is so far up there be sure to do a quick proctological exam! Most of us here respect Apple but don't lie to yourself. 
    the only person lying is you. go back to the first page of comments, find my post with the YouTube of apple's press event, and educate yourself. the carrier data on dropped calls don't lie. Apple continued to sell the iPhone 4 for years to come, without issue. the made up story dropped off rotation. 
    tmaypscooter63
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  • Reply 72 of 80
    bulk001 said:
    big said:
    So, because it's not Apple there's no 'gate'? No 'batterygate'? No 'boomgate'?

    Well, due to this vacuum, I'll propose two:

    Product:

    Samsung Hot Pockets

    TV Drama:

    Halt and Catch Fire


    I don't have a Twitter account but if I did I would put this under #schadenfreude
    Like the iPhone has never had batteries catch fire?
    go home to the verge, troll. 
    sockrolidpscooter63
     2Likes 0Dislikes 0Informatives
  • Reply 73 of 80
    bulk001 said:
    Like the iPhone has never had batteries catch fire?
    Not systematically, dingus,
    sockrolid
     1Like 0Dislikes 0Informatives
  • Reply 74 of 80
    gatorguygatorguy Posts: 24,769member
    Well perhaps Samsung isn't handling the recall as well as I first presumed. Seems they really should be working thru the US Consumer Product Safety Commission for a couple of reasons, not the least of which is making sure that no current Note 7's can be sold.  While the carriers and bigger retailers have all pulled stock there is nothing legally preventing smaller or individual sellers (eBay?) from ignoring safety concerns and selling anyway.

     http://www.recode.net/2016/9/2/12778440/samsung-note-recall-concerns-feds
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  • Reply 75 of 80
    It's kinda crazy but if this happened to Apple "currently" because it's already happened with the iPhone in a small sample, and with laptops, but if it happened today? The freaking media would be going NUTS! We know this tho. But the Apple media, or even Apple fan boys aren't going crazy, I think we're just waiting for companies to grow up and start learning all of these things are going to happen with hardware and software DAILY. It all comes down to damage control and it shouldn't be media related damage control, it should just be product damage control and move along nothing to see, just another day...
    badmonk
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  • Reply 76 of 80
    sockrolidsockrolid Posts: 2,789member
    "That's hot."
    - Paris Hilton, 2009
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  • Reply 77 of 80
    sockrolidsockrolid Posts: 2,789member
    Tired: BOGO 2-for-1 sale.

    Wired: BOGT 10-for-1 fire sale.
    tallest skil
     1Like 0Dislikes 0Informatives
  • Reply 78 of 80
    quinneyquinney Posts: 2,528member
    gatorguy said:
    gatorguy said:
    I'm not aware of Samsung blaming suppliers. 

    Hmm, from The Guardian:

    "Koh Dong-jin, president of Samsung’s mobile business, said on Friday, two weeks after the Note 7’s launch: “We have received several reports of battery explosions on the Note 7... and it has been confirmed that it was a battery cell problem. There was a tiny problem in the manufacturing process so it was very difficult to find out.”

    Koh refused to name the supplier of the faulty battery, but said that Note 7s sold in China used batteries from a different supplier and were unaffected. He said that Samsung was working with two or three different battery suppliers for the smartphone, including its own Samsung SDI."

    Oh, you consider that blaming someone else? Sounds like they're identifying where the problem is and which regions are affected. Sounds like what most companies do, tell users what the issue is.

     I think you're trying to read something there that isn't.  
    Says the man who recommends to read between the lines to understand the EC/Ireland/Apple tax edict.
    nolamacguyanantksundaram
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  • Reply 79 of 80
    A bit amusing to see two things at play here:

    - launching a recall on a Friday which is the day to release any bad news due to w/end readership drop off.

    - the huge social media presence on news sites, enthusiast sites and reddit which are spinning this significant issue with the exact same b/s apologist messages in support of Samsung. 
    nolamacguypscooter63
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