So this issue gets a free battery replacement but the so-called "touch-disease" requires customers to pay for Apple to fix it? Is that because it wasn't brought to Apple's attention by a Chinese consumer watchdog group?
No, it's because of Apple's assertion that touch-disease stems from user error -- dropping the phone multiple times on a hard surface -- and therefore Apple is not liable for this as a manufacturing defect.
There's an earlier article on this saying Apple declared the battery/shutdown issue was also due to user error: specifically, the use of non-approved, third party charging units. Apple can say anything it wants. But, if it wants to maintain its place, it needs to convince the user base that a user error is really a user error rather than simply declaring it so...
Strange that Apple has waited until Q4 for issuing all these recalls, fixes. Last week, the SE model was discontinued too.
Seems like Apple only wants to offer the iPhone 7 (without headphone jack) this holiday season. My recalled iPhone will have a out-of-hand cost £180 to repair, or they've offered me £200 off a phone without a headphone jack.
Have they figured out the kinks on those magical earbuds yet..? £20 says they'll be recalled before Father's Day.
Who told you the SE was discontinued ? What is with the constant apple is evil and has an agenda bullshit. The SE is for sale on Apple.com as I am typing this. What phone was recalled ? The touch disease is a repair program, as is the battery replacement. There was no recall?!
No headphone jack doesn't mean you can't use legacy headphones. If you don't like the adapter that is free in the box with the phone that is another issue. There are many people out there that actually think they removed the headphone jack to force you to buy either Apple's own earbuds or some other Bluetooth headphone they sell. It's amazing how rampant misinformation is that's out there regarding Apple.
What is with you Samsung folks. Samsung shipped a product that wasn't ready and was unsafe period. It's a fact. They cared nothing for your safety or your family or anyone that could have been impacted by the exploding/ burning battery issue, yet you and your friends are out here in full force trying to disparage apple whenever you can. It happened get over it.
You are now reduced to begging for Apple to have a recalled product as your post shows. You called your phone " recalled" it wasn't. You predicted air pods will be recalled by Father's and they won't be. I'll gladly take that bet. Make sure you bring your money and your big mouth back her on Father's Day so we can make arrangements for you to send me my cash.
We have entered a post-factual world. A Twilight Zone where partial truths are used to spin perceptions...
"The best way to lie is to tell part of the truth" If you tell a complete lie, ultimately you will be caught. Instead, we are fed lies based on a piece of the truth - which gives the lie credibility....
How can anyone dislike (1 dislike on my previous post) the fact I am grateful that Apple is acknowledging an issue with my phone despite many attempts to reach out and get it fixed, ultimately with no one in the process believing it was a problem?
There are people like that. Your guess is as good as mine but you were highlighting that Apple had failed to resolve your problem adequately. That in itself would have been considered criticism of Apple in some areas and there are people who just can't handle that.
That said, what is important is your opinion, not if someone likes or dislikes it.
Of course it could have been Tim, Phil or Jonny and in that case we could understand it. ;-)
Strange that Apple has waited until Q4 for issuing all these recalls, fixes. Last week, the SE model was discontinued too.
Seems like Apple only wants to offer the iPhone 7 (without headphone jack) this holiday season. My recalled iPhone will have a out-of-hand cost £180 to repair, or they've offered me £200 off a phone without a headphone jack.
Have they figured out the kinks on those magical earbuds yet..? £20 says they'll be recalled before Father's Day.
Where is the news that the SE is discontinued? They haven't released a replacement model yet.
What I find really perplexing is Apple has all these self-appointed Apple product watchdogs nitpicking over every problem that shows up. It's very normal for high-tech consumer products to have some defective units. There's no such thing as zero-defects for consumer products. Smartphones are very high-use items and they surely see more use and abuse than any other products around. What I find really puzzling is that Samsung is able to sell tens of millions more smartphones than Apple and yet where are all the complaints. Are there no problems being reported for Samsung's high-end Galaxy flagship smartphones like the S7 and S7 Edge? I'm sure Samsung must sell at least 20 to 25 million of them.
What about all of Samsung's low-range and mid-range smartphones? Are there no problems with any of them? Where are all the watchdogs claiming at least some of those smartphones have defective units. There's absolutely no way Samsung could sell 70 million smartphones and not have a fair percentage defective units. If the Galaxy Note 7 had major problems, I'm sure there must be other models in Samsung's smartphone lineup that have at least minor problems. Why is it that Apple is always being pointed out as having all these defective iPhones as though it's the only company that have some defective products? I don't care how good quality control is, there are units that will slip through the cracks due to design flaws or component failures. It would be interesting to know what the percentage is. Is it even as high as 1% of all iPhones that have this "touch disease"? There are a lot of companies selling cut-rate smartphones in order to gain market share. Some critic is going to say that a $100 smartphone is going to have less failures than a $700 smartphone. I find that unlikely. Will a person using a $100 smartphone take better care of it than a person with a $700 smartphone? Probably not.
Apple has become a highly visible target for all these internet watchdogs and I'm sure out of all those Chinese brands that are being bragged about as being iPhone killers, there have to be plenty of other smartphones that are prone to defects due to rapid sales gains. It's not easy to ramp up product sales without some products having defects. They never seem to talk about this, though. I'm just saying the odds favoring other smartphones are having their share of problems would be somewhat high, so why only go after Apple?
Part of that is exactly why Apple stands apart from the noisy Android crowd. There's so many in that other crowd, the complaints get washed out, or people expect problems, so they don't complain at all, they just replace a faulty device with another problem-prone one. People don't go around replacing their Apple devices willynilly, though.
How can anyone dislike (1 dislike on my previous post) the fact I am grateful that Apple is acknowledging an issue with my phone despite many attempts to reach out and get it fixed, ultimately with no one in the process believing it was a problem?
Why are you so concerned about likes and dislikes? Some people just dislike something for the hell of it. Don't take it personal. BTW...I disliked your dislike for being disliked.
I would rather an unexpected shutdown than an unexpected explosion.
I would rather an unexpected salmonella infection in my food than an unexpected listeria infection.
... When you buy top of the line food (or top of the line smart phone), most people would rather have neither....
Ever hear the phrase "Shit Happens"? Well...sometimes it does, even to things that cost a lot. Just because you pay more for something doesn't mean it will never have issues. You can buy a $1 Million car that doesn't mean you aren't ever going to have issues with it.
I have called into apple many times, diagnostics over the phone, taken it in to support centers, apple store...all said it was fine. Hopefully now I can have a normal phone. It just shuts off for no reason at different battery percentages and no consistency.
There's a difference (as you know) between: 'all said it was fine" and "we can't find the problem"
In theses cases where the user repeatedly reports the same problem but the problem itself cannot be located, Apple should simply give the customer the benefit of the doubt if there are no signs of abuse.
I have called into apple many times, diagnostics over the phone, taken it in to support centers, apple store...all said it was fine. Hopefully now I can have a normal phone. It just shuts off for no reason at different battery percentages and no consistency.
Mine does this too. It will be nice to get it replaced and get to 39% and below without fear of it inexplicably dying on me.
I have called into apple many times, diagnostics over the phone, taken it in to support centers, apple store...all said it was fine. Hopefully now I can have a normal phone. It just shuts off for no reason at different battery percentages and no consistency.
Mine does this too. It will be nice to get it replaced and get to 39% and below without fear of it inexplicably dying on me.
Then you had better be checking the manufacture date of your iPhone. The article states that the program only covers devices made between September and October of 2015. If your iPhone doesn't fall within those parameters then no free battery for you.
finally!! both my gold 6S and my wife's rose gold 6S have done this for months. The "solution" posted on apple forums apparently was to do a full reset and full discharge of the battery several times - I've done this 3 times now and it's not helped one bit. Urgently needed my phone yesterday to do a bank transfer and it switched off at 35%, had to plug it in, came back to life again, switched off as soon as I got onto banking app. had to go plug it in again, ridiculous.
I have called into apple many times, diagnostics over the phone, taken it in to support centers, apple store...all said it was fine. Hopefully now I can have a normal phone. It just shuts off for no reason at different battery percentages and no consistency.
ditto.
I was in the store last week.
My notes are that it shuts down at <50% at least one hour off charge and when you switch apps. at least once a day, if those conditions existed, every since I upgraded to iOS 10. I started documenting the outage after about 10 days... I have 75 in my Journal.
I was told to restore a good version of iOS 10.1.1. if that didn't fix it (nope), then they could only sell me a replacement phone.
How can anyone dislike (1 dislike on my previous post) the fact I am grateful that Apple is acknowledging an issue with my phone despite many attempts to reach out and get it fixed, ultimately with no one in the process believing it was a problem?
Yeah some Apple fanatics will dislike anything that isn't 100% pure praise of the glory that is infallible Apple.
I had the same issue as you... been to the "Genius" Bar 4 times now with various bogus end suggestions (given I'm a HW+SW engineer and iOS developer)...
Wish they had a serial number checker to see if one would qualify before making a appointment and trip (unless I missed that)
How can anyone dislike (1 dislike on my previous post) the fact I am grateful that Apple is acknowledging an issue with my phone despite many attempts to reach out and get it fixed, ultimately with no one in the process believing it was a problem?
Yeah some Apple fanatics will dislike anything that isn't 100% pure praise of the glory that is infallible Apple.
I had the same issue as you... been to the "Genius" Bar 4 times now with various bogus end suggestions (given I'm a HW+SW engineer and iOS developer)...
Wish they had a serial number checker to see if one would qualify before making a appointment and trip (unless I missed that)
agreed. I'm sure I'm in that date range (I bought my phone day 1), but for others, if they can check AppleCare via serial numbers, they should be able to check this.
my frustration was I brought mine in and was turned away 2 weeks ago, and my phone fell out of my pocket 2 days later and cracked the edge of my screen. From the language I'm reading (you need to wipe your phone before you give it to them), they aren't replacing the batteries, but instead replacing the phone and burning the old serial number into a (likely) refurbed system of the same flavor. If they knew there was a problem a couple weeks ago, but were waiting to establish a larger pool of replacement systems... I'm torqued, because now I need to replace my screen at my cost to qualify for the 'replacement' battery.
I'm not holding my breath that my iphone6s will be of the correct serial number to be replaced. I had numerous calls to Apple and they do come back to me occasionally. Btw, I'm on this case since September ... :-( Still no solution.
I can't give them the thumbs up I am afraid. They've waited too long to acknowledge this issue and on top of everything the programme is poorly organised.
One Apple store (Cambridge, UK) sent me to another one even though they confirmed the serial number of the handset is in that faulty batch. This second store (Brent Cross, London, UK) asked me to contact online support, but it gets better...
The online support team could not accept the handset for repair yet! Their official response so far is: "I do apologize for this. As you can imagine we are extremely busy. So we are a little backed up in this region at the moment with the services. Come December 5th you can use the chat back link to chat back in and pick up where we left off."
I don't want to keep bothering them, but perhaps they could have taken ownership of this issue!?
What about the iPhone 6? We have 4 phones on our plan, 2 iPhone 6, 1 iPhone 6s and 1 iPhone 7. The two i phone 6 and the 6s have the same problem they shut off with out warning around 40% battery life. Yet apple says nothing is wrong with them or it is up to us to fix. There is a recall on some i phone 6s for this problem. Why won't apple recall the 6 also?? I know I know it will cost them a lot of $$$.
Comments
There's an earlier article on this saying Apple declared the battery/shutdown issue was also due to user error: specifically, the use of non-approved, third party charging units. Apple can say anything it wants. But, if it wants to maintain its place, it needs to convince the user base that a user error is really a user error rather than simply declaring it so...
We have entered a post-factual world. A Twilight Zone where partial truths are used to spin perceptions...
"The best way to lie is to tell part of the truth"
If you tell a complete lie, ultimately you will be caught. Instead, we are fed lies based on a piece of the truth - which gives the lie credibility....
That said, what is important is your opinion, not if someone likes or dislikes it.
Of course it could have been Tim, Phil or Jonny and in that case we could understand it. ;-)
Where is the news that the SE is discontinued? They haven't released a replacement model yet.
Part of that is exactly why Apple stands apart from the noisy Android crowd. There's so many in that other crowd, the complaints get washed out, or people expect problems, so they don't complain at all, they just replace a faulty device with another problem-prone one. People don't go around replacing their Apple devices willynilly, though.
Why are you so concerned about likes and dislikes? Some people just dislike something for the hell of it. Don't take it personal. BTW...I disliked your dislike for being disliked.
Ever hear the phrase "Shit Happens"? Well...sometimes it does, even to things that cost a lot. Just because you pay more for something doesn't mean it will never have issues. You can buy a $1 Million car that doesn't mean you aren't ever going to have issues with it.
I was in the store last week.
My notes are that it shuts down at <50% at least one hour off charge and when you switch apps. at least once a day, if those conditions existed, every since I upgraded to iOS 10. I started documenting the outage after about 10 days... I have 75 in my Journal.
I was told to restore a good version of iOS 10.1.1. if that didn't fix it (nope), then they could only sell me a replacement phone.
I had the same issue as you... been to the "Genius" Bar 4 times now with various bogus end suggestions (given I'm a HW+SW engineer and iOS developer)...
Wish they had a serial number checker to see if one would qualify before making a appointment and trip (unless I missed that)
my frustration was I brought mine in and was turned away 2 weeks ago, and my phone fell out of my pocket 2 days later and cracked the edge of my screen. From the language I'm reading (you need to wipe your phone before you give it to them), they aren't replacing the batteries, but instead replacing the phone and burning the old serial number into a (likely) refurbed system of the same flavor. If they knew there was a problem a couple weeks ago, but were waiting to establish a larger pool of replacement systems... I'm torqued, because now I need to replace my screen at my cost to qualify for the 'replacement' battery.