I put my computer in for repair but for the mouse. When I picked it up I was expecting to pay the $276 tube up fee. Instead I was shocked to find out it was free. "free??"
it turns out the mouse was caused from a swelling battery. As part of tube up they replaced both. But much to my surprise they replaced my brand new maxes out RAM stating mine didn't optimize the machine. They also replac d the entire logic board and the LCD screen. Why??
it turn out my model serial number fell inside the range for recall and as it is apple's policy anything happening or replaced during the recall replacement then EVERYTHING is free and included.
I actualky thought this was over kill and demanded they let me pay for all repairs they refused. "At least take my $276". Nope they wouldn't
so I'm guessing this announcement now only covers the recall repair and not everything else.
By the way this was on my 17" 2011 laptop so thanks!!!
Your computer probably went to one of their repair facilities. There they will replace whatever is wrong for a flat rate. If your computer is part of a quality program, they usually repair everything that is wrong and cover the cost.
I think Apple is doing terribly wrong at this. 2012 MacBook is relatively new. Apple should support its prioducts longer than only 5 years
BS! Apple has gone above and beyond to support a now over 5yr old device. It recognized an issue, provided a solution and kept that solution going.
This sounds more like you have a 2011 MacBook Pro and expect Apple to support it forever so you don't have to buy a new one should something go wrong with it because you know it has a known issue.
I think Apple has supported this product a lot longer than many manufacturers would.
Some people whine and expect Apple to cover everything even though they specifically spell out how long you have to take part in one of their quality programs. If you have a real issue and there has been documentation that you reported it to Apple when you first noticed it, then call Applecare and explain to them what happened. They probably can't fix your machine, but they can offer alternative solutions.
I think Apple is doing terribly wrong at this. 2012 MacBook is relatively new. Apple should support its prioducts longer than only 5 years
You think thats bad how do you feel about LG basically telling their customers "sorry your phone is bricked" after 1 year with no recourse.
Or someone who has an Android phone in general....they get one and support for it stops sometimes less than a 1yr after you got it. So, no more Android updates and they really don't care about any issues with your phone either. This is what made me come back to iPhone after a few years of Android.
I think Apple actually has quite good support for older devices. There has to be a cutoff date and I know some people like to keep their things forever, but in return you can't expect the manufacturer to support it forever either.
I like my matte 2011 17" MacBook Pro so much that I would have paid to have it repaired. Problem is the service provider can not get parts. There are no 17" logic boards in Apple's service inventory (i.e. in the whole world).
The problem for me is not so much the 2011 MacBook Pro but the 17" MacBook Pro.
You'd have to pry my 17" from my cold dead hands for me to give it up or upgrade to newer models.
Exactly. My 2011 17" MBP is still quite powerful for the apps I use.
I was fortunate to have my ATI card melt down last year. Free new motherboard in 3 days...and they replaced a faulty SuperDrive I didn't know was broken gratis. Not that I use it much...mainly to burn DVDs for my wife (a prolific iPhone photographer).
I hope everyone with defective hardware got it replaced by now. When my MacBook Pro 3,1 GPU died, it was after the extended repair program was done. It's still defective hardware, but it didn't die quickly enough to be covered.
How do you know it died because of "defective" hardware? The further away from purchase date, the more potential causes of failure (accumulative) there are. If you bought a larger sample size and the overall sample size died quicker than what was claimed as the mean time to failure you can statistically be more sure -- but when your sample size is one.... someone would have to do an autopsy of sorts on the computer to find the cause of failure.
BTW, I have a stack of about 14 3TB Seagate hard drives that failed and the 3 year mark typically - so a larger sample size... but any individual one I could not guess as to it's failure.
The behavior prior to it failing to turn on at all was exactly the type of behavior seen in the GPU defect-laden machines, which was a notorious problem with this model.
This whole debacle was pretty irritating. Not just that the program is ending now, it's how long they waited, it only started when the machines were 4-5 years old and many users may have moved on already and been out thousands.
Nevermind that replacement mobos weren't fixed, they all have the fatal solder flaw and will die over time, same as launch 360s.
Had they responded right away, ending the program now wouldn't bother me a bit. But the window they chose indicates they were in it more for PR than for helping those consumers and footing that bill.
Anywho, quick question, were any 17 inch unibody models free of the flaw, or did it impact all of them? I wouldn't have minded picking one up and dual SSD-ing it. But even hundreds rather than thousands of dollars would be too much to risk if they're all still time bombs.
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I think Apple actually has quite good support for older devices. There has to be a cutoff date and I know some people like to keep their things forever, but in return you can't expect the manufacturer to support it forever either.
So, the truth is: repairs are Not available
Anywho, quick question, were any 17 inch unibody models free of the flaw, or did it impact all of them? I wouldn't have minded picking one up and dual SSD-ing it. But even hundreds rather than thousands of dollars would be too much to risk if they're all still time bombs.