On the phone to Applecare in Australia is disgusting to say the least. Really utterly horrible! In comparrison Dell Support is really truelly fantastic, Apple in Australia should take some pointers!</strong><hr></blockquote>
Dell support has to be good, because their products are so bad. . . at least the notebooks. Every person I know with a dell notebook has had to send it in at least once. Mostly this is due to really shoddy wiring to the display and/or video cards.
I went to the MacEdge in Nashua today (RIP ComputerTown) and they looked at the CD drive.
Guess what? It doesn't work.
Not only that, but they tested a drive they had from a Pismo in my machine and it DID work. Apple claims they tested the drive and it was fine, but it wasn't working when I sent it in and wasn't working when I got it back.
The chances that it mysteriously started working on the flight down and the chances that it mysteriously stopped working on the return trip? Not good, I'll tell you that.
So they put in an order for the new drive and if they have them available, I should have my new drive tomorrow. If not, they'll call me when one comes in.
But now that I've looked at some alternatives (mainly MCE drives), I wouldn't mind one of those new slot loading DVD/CD-RW combo drives. They reportedly have fast burning CD-R and CD-RW speeds so I might have to pick one of those up.
Hopefully, this will be the end of my PowerBook issues. My warranty expires in a few months. It was actually extended at one point to 05/03/05 for all of the trouble they put be through but someone at Apple later changed it back to 03/01/03 and sent me a letter saying there had been a 'mistake' and that AppleCare is never extended for any reason.
The next time my PowerBook has a problem after March 1st (hopefully never), I'll have to buy a new machine. We'll see what happens in the next few months.
Well I talked to the guys at MacEdge today and apparently, Apple only has the DVD-ROM drives on backorder! I was quoted a 4-5 week 'delay' in getting my new drive.
So once again, I spent a good part of the morning on the phone with Apple (and most of that time was on hold).
After hearing from the first tech support agent that the only thing I could do was 'wait it out' or 'buy a firewire CD-ROM drive', I asked to talk to someone higher up in the chain.
Finally, they checked and found a stock of the drives (surprise, surprise). So they are sending me a new drive 'overnight' (will probably show up Monday) and I have to send the old one back.
The big thing they stressed to me was that if the old drive wasn't back to Apple within 15 days, they would be charging me $503 for the drive. :eek:
I had to give them a credit card number as well in case I don't send the old drive back.
Even more wonderful news. My PowerBook will not boot at all. It sits at the grey sceen with the Apple logo indefinitely. The spinning wheel at the bottom of the screen never comes up.
fran, do you have anything hooked up to it?? when i updated my kids computer to 10.2.3 it was insanely slow to load and start up (an hour or so)...all i had to do to fix it is to unhook the mouse and keyboard from the usb ports and the cd burner from the firewire port and BOOM problem solved...it was some sort of loop to the ports or that the os kept checking the ports....so just undo everything and do it back up....hopefully it is that simple (i know i tried half a dozen things on my kids iMac 400 before i tried the simple stuff....) g
Comments
sorry to hear about your PB man...
<strong>Thats great service.
On the phone to Applecare in Australia is disgusting to say the least. Really utterly horrible! In comparrison Dell Support is really truelly fantastic, Apple in Australia should take some pointers!</strong><hr></blockquote>
Dell support has to be good, because their products are so bad. . . at least the notebooks. Every person I know with a dell notebook has had to send it in at least once. Mostly this is due to really shoddy wiring to the display and/or video cards.
Guess what? It doesn't work.
Not only that, but they tested a drive they had from a Pismo in my machine and it DID work. Apple claims they tested the drive and it was fine, but it wasn't working when I sent it in and wasn't working when I got it back.
The chances that it mysteriously started working on the flight down and the chances that it mysteriously stopped working on the return trip? Not good, I'll tell you that.
So they put in an order for the new drive and if they have them available, I should have my new drive tomorrow. If not, they'll call me when one comes in.
But now that I've looked at some alternatives (mainly MCE drives), I wouldn't mind one of those new slot loading DVD/CD-RW combo drives. They reportedly have fast burning CD-R and CD-RW speeds so I might have to pick one of those up.
Hopefully, this will be the end of my PowerBook issues. My warranty expires in a few months. It was actually extended at one point to 05/03/05 for all of the trouble they put be through but someone at Apple later changed it back to 03/01/03 and sent me a letter saying there had been a 'mistake' and that AppleCare is never extended for any reason.
The next time my PowerBook has a problem after March 1st (hopefully never), I'll have to buy a new machine. We'll see what happens in the next few months.
Pismo PowerBook, Excellent Condition, Upgrades!!
This little gem has been perfect... in fact, I just had the optical drive upgraded! Own a piece of PowerBook history!
So once again, I spent a good part of the morning on the phone with Apple (and most of that time was on hold).
After hearing from the first tech support agent that the only thing I could do was 'wait it out' or 'buy a firewire CD-ROM drive', I asked to talk to someone higher up in the chain.
Finally, they checked and found a stock of the drives (surprise, surprise). So they are sending me a new drive 'overnight' (will probably show up Monday) and I have to send the old one back.
The big thing they stressed to me was that if the old drive wasn't back to Apple within 15 days, they would be charging me $503 for the drive. :eek:
I had to give them a credit card number as well in case I don't send the old drive back.
We'll see how this latest development turns out.
I'd fix it but I can't boot from a CD.
I don't know what happened to it but I"m going to limit myself to sleep mode until I get my new DVD-ROM drive.