Problems with Bluetooth and WiFi on my iPhone 6

red whopper

I have an iPhone 6 which replaced my original iPhone 6 (purchased in August 2015) by Apple in May 2016 due to half the display screen having disappeared. This latest unit has also started playing up and is now out of warranty. I have performed a factory re-set which hasn't solved these issues.

The problems I am experiencing are:

1. Bluetooth keeps dropping both when connected to my Bose Bluetooth speaker and also whilst playing music in my car.

2. It keeps dropping my WiFi connection to my home hub, and on trying to reconnect, it tells me that either my password is incorrect (which it isn't), or that it is not possible to connect to my home hub even when I have inserted to correct password. This happens even when my iPad Air 2 shares the password with my device.

As both problems have surfaced at the same time I am suspicious that Apple is behind it (due to reports that the company has a track record of interfering with devices to encourage the purchase of a replacement).

Does anyone have any thoughts or solutions to these issues?

mike wuerthele

Apple is in no way behind this. Never has been, never will be.

Anyway, a combined BT/Wi-fi problem is a hardware failure related to the combined Murata bluetooth and wi-fi single chip -- which is why they're both failing at the same time. Head in to the Genius Bar.

avon b7

Mike Wuerthele said:

Apple is in no way behind this. Never has been, never will be.

Anyway, a combined BT/Wi-fi problem is a hardware failure related to the combined Murata bluetooth and wi-fi single chip -- which is why they're both failing at the same time. Head in to the Genius Bar.

Does the iPad Mini 2 have the same combined chip?

At home the iPhone 6 and iPad Air 2 suffer terribly at handling both WiFi and BT. Admittedly, the source signals are not well placed but my iPad Mini 2 beats both of them, even when it is further away than the iPhone 6 and Air 2.

mike wuerthele

avon b7 said:

Mike Wuerthele said:

Apple is in no way behind this. Never has been, never will be.

Anyway, a combined BT/Wi-fi problem is a hardware failure related to the combined Murata bluetooth and wi-fi single chip -- which is why they're both failing at the same time. Head in to the Genius Bar.

Does the iPad Mini 2 have the same combined chip?

At home the iPhone 6 and iPad Air 2 suffer terribly at handling both WiFi and BT. Admittedly, the source signals are not well placed but my iPad Mini 2 beats both of them, even when it is further away than the iPhone 6 and Air 2.

I'd have dive into it to be 100% sure, but I am 90% sure that it is the same chip. This doesn't sound like an intermittent connection issue like OP, but a reception one, and different antenna characteristics between the products.

avon b7

Mike Wuerthele said:

avon b7 said:

Mike Wuerthele said:

Apple is in no way behind this. Never has been, never will be.

Anyway, a combined BT/Wi-fi problem is a hardware failure related to the combined Murata bluetooth and wi-fi single chip -- which is why they're both failing at the same time. Head in to the Genius Bar.

Does the iPad Mini 2 have the same combined chip?

At home the iPhone 6 and iPad Air 2 suffer terribly at handling both WiFi and BT. Admittedly, the source signals are not well placed but my iPad Mini 2 beats both of them, even when it is further away than the iPhone 6 and Air 2.

I'd have dive into it to be 100% sure, but I am 90% sure that it is the same chip. This doesn't sound like an intermittent connection issue like OP, but a reception one, and different antenna characteristics between the products.

Yeah, it's not the same root issue. I was just curious. They are also running different systems (Mini 2, iOS8, iPhone 6, iOS 10, Air 2, iOS 11). Might have an influence too.