Would’ve been nice if they did this without thousands having to sign a petition.
How do you know the petition is what caused this? Maybe Apple was just building inventories before doing this replacement program? Its not like Apple just has hundreds of thousands of replacement top cases for the various MacBook lineup sitting in warehouses.
This isn't really anything new. Apple has always done things this way. They're silent forever and then all of a sudden there's a replacement program available. This was EXACTLY how it was under Steve if someone wanted to go down that road. Happened constantly.
Apple wasn't building inventories as this isn't a pre-emptive repair programne. This repair (according to Apple) only affects a very small percentage of units and is dealt with as problems occur. It's not like the battery issue where you could check it's health. The only real difference with regards to keyboard problems until now is that Apple will supposedly show less resistance to repairing them.
On the communication question, this is what Apple has largely always done wrong. Silence.
You or Apple can call it what you want... in the end, it's a repair program. Of course Apple is going to make it sound like it doesn't affect a large number of units. Anyway they can get something under the radar they will as would any company.
I have frequent problems with dead or repeating keys on my Late 2016 15". Compressed air doesn't do any good, but a spanking does. I turn it over and whack the bottom case. That seems to dislodge whatever is causing the problem and restores the key function.
I have three concerns:
1. I can't imagine it's good for the computer to be constantly smacking it. Eventually something is going to work loose and leave me with a failure that is NOT covered by the special keyboard program.
2. Do I have to wait for a key to fail before taking it to Apple? Genius Bar appointments book a week ahead around here. That means having to put up with a stuck key for a week before I even get it evaluated, then however long it takes to actually perform the repair on top of that.
3. If all they do is replace the keyboard with another one of the same type, it isn't really solving the problem. Won't the new one exhibit exactly the same weakness?
Good for Apple for backing their product. Again. But:
Not to be a cynic but, until Apple gets up to speed with other high end manufacturers...
In other words: Thin, light & high performance are not the only factors most people look for in a laptop. For example: Toyota's became the #1 selling car due to their reputation as "bullet proof". While I applaud Apple for their move, I think they have further yet to go...)
Oh my god dude...If you're so much in love with your China developed spy laptop then by all means go buy one.
Nice spin dude! But, those who prefer a rock solid dependable product call it: "A better design"
Would’ve been nice if they did this without thousands having to sign a petition.
How do you know the petition is what caused this? Maybe Apple was just building inventories before doing this replacement program? Its not like Apple just has hundreds of thousands of replacement top cases for the various MacBook lineup sitting in warehouses.
This isn't really anything new. Apple has always done things this way. They're silent forever and then all of a sudden there's a replacement program available. This was EXACTLY how it was under Steve if someone wanted to go down that road. Happened constantly.
Apple wasn't building inventories as this isn't a pre-emptive repair programne. This repair (according to Apple) only affects a very small percentage of units and is dealt with as problems occur. It's not like the battery issue where you could check it's health. The only real difference with regards to keyboard problems until now is that Apple will supposedly show less resistance to repairing them.
On the communication question, this is what Apple has largely always done wrong. Silence.
You or Apple can call it what you want... in the end, it's a repair program. Of course Apple is going to make it sound like it doesn't affect a large number of units. Anyway they can get something under the radar they will as would any company.
I think you're right with this. It seems like an attempt to play things down as there is nothing in what they've made available that points to anything specific as a cause for the problem.
It angers me that Apple think it's an okay solution to simply replace with the same part for 4 years. It doesn't fix the problem, but simply delays it by 4 years, nothing more. My 2017 MacBook Pro 15 is basically a lemon, and Apple are still selling these things. Shame on you, Apple... you used to be synonymous with quality.
How long does the repair take at an Apple store? Do they do it while you wait?
From what I’m told is they send it out because the keyboard is attached the casing.
Even with just a small number or keyboard issues that seems like it would be costly enough to Apple to fix the keyboard or make it easier/cheaper to be replaced in-store.
How long does the repair take at an Apple store? Do they do it while you wait?
From what I’m told is they send it out because the keyboard is attached the casing.
Even with just a small number or keyboard issues that seems like it would be costly enough to Apple to fix the keyboard or make it easier/cheaper to be replaced in-store.
More than likely they will ship them out. It's a time consuming repair which requires the replacement of the top case. Apple ships a lot of portables to repair centers which makes the cost the same as an in store repair.
Good for Apple for backing their product. Again. But:
Not to be a cynic but, until Apple gets up to speed with other high end manufacturers...
In other words: Thin, light & high performance are not the only factors most people look for in a laptop. For example: Toyota's became the #1 selling car due to their reputation as "bullet proof". While I applaud Apple for their move, I think they have further yet to go...)
Oh my god dude...If you're so much in love with your China developed spy laptop then by all means go buy one.
Nice spin dude! But, those who prefer a rock solid dependable product call it: "A better design"
Sure, "A better design" that has been more than a decade.
If you just go back in time, you will always find a OEM laptop with more USB port than any 17-inch MacBook Pro.
How long does the repair take at an Apple store? Do they do it while you wait?
Most Apple Stores don't do laptop repairs in the store. They almost always ship them out, but its pretty quick. They overnight them both ways and the repair usually only takes a day. So maybe 2-3 days turnaround which is pretty damn good considering it has to ship to Texas or something and then back to you. I think they will even give you the option to ship it back to your house instead of the Apple Store if I remember correctly (I could be wrong on that though). That way it comes back to you and you don't have to travel back there.
Would’ve been nice if they did this without thousands having to sign a petition.
How do you know the petition is what caused this? Maybe Apple was just building inventories before doing this replacement program? Its not like Apple just has hundreds of thousands of replacement top cases for the various MacBook lineup sitting in warehouses.
This isn't really anything new. Apple has always done things this way. They're silent forever and then all of a sudden there's a replacement program available. This was EXACTLY how it was under Steve if someone wanted to go down that road. Happened constantly.
Apple wasn't building inventories as this isn't a pre-emptive repair programne. This repair (according to Apple) only affects a very small percentage of units and is dealt with as problems occur. It's not like the battery issue where you could check it's health. The only real difference with regards to keyboard problems until now is that Apple will supposedly show less resistance to repairing them.
On the communication question, this is what Apple has largely always done wrong. Silence.
You or Apple can call it what you want... in the end, it's a repair program. Of course Apple is going to make it sound like it doesn't affect a large number of units. Anyway they can get something under the radar they will as would any company.
I think you're right with this. It seems like an attempt to play things down as there is nothing in what they've made available that points to anything specific as a cause for the problem.
That being said, I'm sure this will be spun around on all media sites that the keyboards are ALL defective instead of some. Anytime the media can say something negative about Apple they jump right on it.
It angers me that Apple think it's an okay solution to simply replace with the same part for 4 years. It doesn't fix the problem, but simply delays it by 4 years, nothing more. My 2017 MacBook Pro 15 is basically a lemon, and Apple are still selling these things. Shame on you, Apple... you used to be synonymous with quality.
Well technically it's not a lemon, unless you have had at least 3 major repairs and have to have a 4th. Some states may have different requirements like CA, but most have the above guidelines for determining a lemon.
Just so you know, just because Apple replaces the part and covers it for at least 90 days or the rest of your warranty, it doesn't let them off the hook. If you have had a computer repaired and you still have issues, you can ask Applecare to replace your computer. Just document everything and make sure you speak to a senior advisor. Be cordial to them, remember, they work for Apple and didn't have anything to do with the computers design or the program to repair the computer. If they feel that you have a compelling reason to replace the computer, they have the power to do so.
How long does the repair take at an Apple store? Do they do it while you wait?
Most Apple Stores don't do laptop repairs in the store. They almost always ship them out, but its pretty quick. They overnight them both ways and the repair usually only takes a day. So maybe 2-3 days turnaround which is pretty damn good considering it has to ship to Texas or something and then back to you. I think they will even give you the option to ship it back to your house instead of the Apple Store if I remember correctly (I could be wrong on that though). That way it comes back to you and you don't have to travel back there.
Yes that's accurate. The repair normally takes 3-5 days, depending on how many machines they have to fix and if they have a constrained part supply.
You dont need to go to the store if you want the machine shipped out. You can call Applecare and they can overnight you a box with a prepaid label. That's what I did years ago when that was the only way to get a portable Mac fixed.
Would’ve been nice if they did this without thousands having to sign a petition.
How do you know the petition is what caused this? Maybe Apple was just building inventories before doing this replacement program? Its not like Apple just has hundreds of thousands of replacement top cases for the various MacBook lineup sitting in warehouses.
This isn't really anything new. Apple has always done things this way. They're silent forever and then all of a sudden there's a replacement program available. This was EXACTLY how it was under Steve if someone wanted to go down that road. Happened constantly.
Apple wasn't building inventories as this isn't a pre-emptive repair programne. This repair (according to Apple) only affects a very small percentage of units and is dealt with as problems occur. It's not like the battery issue where you could check it's health. The only real difference with regards to keyboard problems until now is that Apple will supposedly show less resistance to repairing them.
On the communication question, this is what Apple has largely always done wrong. Silence.
You or Apple can call it what you want... in the end, it's a repair program. Of course Apple is going to make it sound like it doesn't affect a large number of units. Anyway they can get something under the radar they will as would any company.
I think you're right with this. It seems like an attempt to play things down as there is nothing in what they've made available that points to anything specific as a cause for the problem.
That being said, I'm sure this will be spun around on all media sites that the keyboards are ALL defective instead of some. Anytime the media can say something negative about Apple they jump right on it.
In a way, it IS kind of a case of all the butterfly keyboards being defective. The problem is not that some are coming off the line with problems, it's that the design makes every unit susceptible to failure caused by normal environmental conditions.
It angers me that Apple think it's an okay solution to simply replace with the same part for 4 years. It doesn't fix the problem, but simply delays it by 4 years, nothing more. My 2017 MacBook Pro 15 is basically a lemon, and Apple are still selling these things. Shame on you, Apple... you used to be synonymous with quality.
Well technically it's not a lemon, unless you have had at least 3 major repairs and have to have a 4th. Some states may have different requirements like CA, but most have the above guidelines for determining a lemon.
Just so you know, just because Apple replaces the part and covers it for at least 90 days or the rest of your warranty, it doesn't let them off the hook. If you have had a computer repaired and you still have issues, you can ask Applecare to replace your computer. Just document everything and make sure you speak to a senior advisor. Be cordial to them, remember, they work for Apple and didn't have anything to do with the computers design or the program to repair the computer. If they feel that you have a compelling reason to replace the computer, they have the power to do so.
I'm already at the point where my whole computer has been replaced and this one has already developed the same sticky keys, repeating keys and non-responding keys problems. I'm past being nice and cordial. These are defective by design and Apple needs to take responsibility for that, not fob me off with constant 'repairs' for my $3000 investment in an Apple laptop. Not acceptable.
In a way this is all the fault of the Mac Fan Boys rather than Apple. (Yeh! That's YOU!)
They pushed Apple to push the limits: Thinner, Lighter, Faster. So Apple responded with an ultra thin lightweight powerful machine. But to do that they had to sacrifice durability and repairability,
Nobody complained until it became clear that Apple had taken their thin, light, fast mission perhaps a step too far.
For the most part, laptops have entered a mature phase of the life cycle where extraordinary advances are few and far between. And instead, it is in a state of trade-offs where emphasizing one set of characteristics compromises a different set of characteristics and priorities.
As I have mentioned before, the Lenovo Thinkpad line prioritized reliability, dependability and repairability over thin and light (they're fast and powerful just like MacBooks though). The damn things are built like tanks and come with a manual showing precisely how to replace and upgrade almost every component in the machine all the way down to the motherboard. And the keyboards type like a dream and last forever -- and if they don't the user can replace it in about 15 minutes. But, like a tank, they are thick and heavy and zero fun to carry around.
So, which is better: Thinkpad or MacBook Pro? The answer depends on your own personal priorities.
In a way this is all the fault of the Mac Fan Boys rather than Apple. (Yeh! That's YOU!)
They pushed Apple to push the limits: Thinner, Lighter, Faster. So Apple responded with an ultra thin lightweight powerful machine. But to do that they had to sacrifice durability and repairability,
The obsession with making things thinner is purely Apple's own fascination, nobody else's.. Us 'Mac Fan Boys' simply want Apple to make Macs with today's technology, and not 5 years old like the laughable Mac Pro. It's ridiculous that such a rich and technologically advanced company as Apple should not be able to design and manufacture a reliable keyboard for a $3000 laptop. Stop making excuses for Apple.
Comments
I have three concerns:
1. I can't imagine it's good for the computer to be constantly smacking it. Eventually something is going to work loose and leave me with a failure that is NOT covered by the special keyboard program.
2. Do I have to wait for a key to fail before taking it to Apple? Genius Bar appointments book a week ahead around here. That means having to put up with a stuck key for a week before I even get it evaluated, then however long it takes to actually perform the repair on top of that.
3. If all they do is replace the keyboard with another one of the same type, it isn't really solving the problem. Won't the new one exhibit exactly the same weakness?
But, those who prefer a rock solid dependable product call it: "A better design"
Even with just a small number or keyboard issues that seems like it would be costly enough to Apple to fix the keyboard or make it easier/cheaper to be replaced in-store.
I imagine that there will be new MacBooks and MBPs soon with the keyboards fixed (talk about embarrassing if it isn't).
If you just go back in time, you will always find a OEM laptop with more USB port than any 17-inch MacBook Pro.
Just so you know, just because Apple replaces the part and covers it for at least 90 days or the rest of your warranty, it doesn't let them off the hook. If you have had a computer repaired and you still have issues, you can ask Applecare to replace your computer. Just document everything and make sure you speak to a senior advisor. Be cordial to them, remember, they work for Apple and didn't have anything to do with the computers design or the program to repair the computer. If they feel that you have a compelling reason to replace the computer, they have the power to do so.
Yes that's accurate. The repair normally takes 3-5 days, depending on how many machines they have to fix and if they have a constrained part supply.
You dont need to go to the store if you want the machine shipped out. You can call Applecare and they can overnight you a box with a prepaid label. That's what I did years ago when that was the only way to get a portable Mac fixed.
Nobody complained until it became clear that Apple had taken their thin, light, fast mission perhaps a step too far.
For the most part, laptops have entered a mature phase of the life cycle where extraordinary advances are few and far between. And instead, it is in a state of trade-offs where emphasizing one set of characteristics compromises a different set of characteristics and priorities.
So, which is better: Thinkpad or MacBook Pro? The answer depends on your own personal priorities.