Panic Medic Boot caused by Third Party kernel extension
My MacBook has entered Panic Boot several times over the last few days. Most of the times it has happened while starting the laptop, it doesnt make any sound and I dont get to see the Apple log, I know its on because the usb mouse sensor is on. After several tries, the computer goes off. I let it rest ten minutes and then try again, it has always worked.
Initially I had bitTorrent, CleanmyMac.app and Avast security as login items, all of that is off now, but I still keep on bumping into the same problem
I have tried to solve the problem myself but I am not sure what could be causing it. I have run a test with EtreCheck and here are the results. It would be great if anyone could help me figure out how to solve this issue, or at least to understand if its hardware or software, I live in a place with very high humidity and I am considering this might be related (since other devices in my house have started failing too).
Thank you in advanced for the support.
EtreCheck version: 4.3.6 (4D041)
Report generated: 2018-07-24 12:44:27
Download EtreCheck from https://etrecheck.com
Runtime: 2:47
Performance: Excellent
Problem: Other problem
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Kernel extensions blocked - There are blocked kernel extensions awaiting user approval.
Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
Clean up - There are orphan files that could be removed.
Unsigned files - There are unsigned software file installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Pro (Retina, 15-inch, Mid 2014)
MacBook Pro Model: MacBookPro11,3
1 2.5 GHz Intel Core i7 (i7-4870HQ) CPU: 4-core
16 GB RAM - Not upgradeable
BANK 0/DIMM0 - 8 GB DDR3 1600 ok
BANK 1/DIMM0 - 8 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 113
Video Information:
Intel Iris Pro - VRAM: 1536 MB
NVIDIA GeForce GT 750M - VRAM: 2048 MB
Color LCD
Drives:
disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x2 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 500.07 GB
disk1s1 - Macintosh HD (APFS) 500.07 GB (453.66 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 500.07 GB (20 MB used)
disk1s3 - Recovery (APFS) [Recovery] 500.07 GB (519 MB used)
disk1s4 - VM (APFS) [APFS VM] 500.07 GB (2.15 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 500.07 GB (43.56 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM] 500.07 GB (43.56 GB free)
APFS
Mount point: /private/var/vm
Network:
Interface en3: Thunderbolt Ethernet
Interface en5: iPhone
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
iCloud Quota: 4.90 GB available
System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: About 5 hours
System Load: 2.57 (1 min ago) 2.05 (5 min ago) 1.84 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.paceap.eden.licensed.plist
Executable:
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/PACESupport.plist
Executable: /System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
26 32-bit apps
Kernel Extensions:
/Library/Extensions
[Blocked] NIUSBTraktorKontrolS4.kext (Native Instruments GmbH, 2.7.0 (R20) - SDK 10.9)
/System/Library/Extensions
[Not Loaded] PACESupportFamily.kext (5.9.1 - SDK 10.6)
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[Not Loaded] PACESupportLeopard.kext (5.9.1 - SDK 10.4)
[Not Loaded] PACESupportPanther.kext (5.9.1 - SDK 10.-1)
[Not Loaded] PACESupportSnowLeopard.kext (5.9.1 - SDK 10.6)
[Not Loaded] PACESupportTiger.kext (5.9.1 - SDK 10.4)
System Launch Agents:
| [Not Loaded] | 9 Apple tasks |
| [Loaded] | 168 Apple tasks |
| [Running] | 116 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 37 Apple tasks |
| [Loaded] | 177 Apple tasks |
| [Running] | 121 Apple tasks |
| [Other] | One Apple task |
Launch Agents:
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-04-01) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? 5f00eac3 - installed 2017-07-22) |
Launch Daemons:
| [Other] | com.avast.uninstall.plist (? 22f94791 - installed 2018-07-23) |
| [Other] | com.avast.init.plist (? fc55b6fa - installed 2018-07-23) |
| [Loaded] | com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04) |
| [Running] | com.paceap.eden.licensed.plist (? 31c2e993 - installed 2013-02-04) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-26) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-07-22) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-18) |
| [Other] | com.avast.update.plist (? 5c6ac355 - installed 2018-07-23) |
| [Other] | PACESupport.plist (? ab6b5614 - installed 2013-02-01) |
User Launch Agents:
| [Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2015-05-19) |
Internet Plug-ins:
AdobeAAMDetect: (installed 2018-04-01)
FlashPlayer-10.6: (installed 2018-07-10)
QuickTime Plugin: (installed 2018-07-19)
AdobePDFViewerNPAPI: (installed 2012-09-24)
AdobePDFViewer: (installed 2012-09-24)
o1dbrowserplugin: (installed 2015-12-17)
Flash Player: (installed 2018-07-10)
googletalkbrowserplugin: (installed 2015-12-12)
JavaAppletPlugin: (installed 2017-09-28)
Safari Extensions:
| AdBlock.safariextz - BetaFish, Inc. - https://getadblock.com (installed 2017-04-11) |
| FastestTube.safariextz - Kwizzu - http://fastesttube.kwizzu.com/ (installed 2018-01-29) |
3rd Party Preference Panes:
Flash Player (installed 2018-06-26)
FUSE for OS X (OSXFUSE) (installed 2014-10-20)
Java (installed 2017-09-28)
Native Instruments USB Audio (installed 2014-10-24)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| plugin-container (4) | Mozilla Corporation | 13 | |
| firefox | Mozilla Corporation | 8 | |
| kernel_task | Apple | 4 | |
| WindowServer | Apple | 2 | |
| sandboxd | Apple | 2 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| plugin-container (4) | Mozilla Corporation | 1.65 GB | |
| kernel_task | Apple | 1.25 GB | |
| firefox | Mozilla Corporation | 1.25 GB | |
| AutoCAD | ? | 903 MB | /Applications/Autodesk/AutoCAD 2015/AutoCAD 2015.app |
| Google Chrome Helper (4) | Google, Inc. | 499 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| firefox | Mozilla Corporation | 1 MB | 100 KB | |
| mDNSResponder | Apple | 283 KB | 109 KB | |
| Notes | Apple | 37 KB | 34 KB | |
| netbiosd | Apple | 45 KB | 9 KB | |
| Skype | Skype Communications S.a.r.l | 35 KB | 11 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| plugin-container (4) | Mozilla Corporation | 8 | |
| firefox | Mozilla Corporation | 4 | |
| WindowServer | Apple | 1 | |
| AutoCAD | ? | 0 | /Applications/Autodesk/AutoCAD 2015/AutoCAD 2015.app |
| hidd | Apple | 0 |
Virtual Memory Information:
| Available RAM | 5.57 GB |
| Free RAM | 19 MB |
| Used RAM | 10.43 GB |
| Cached files | 5.55 GB |
| Swap Used | 4 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Pages | 7.0 | 2018-06-25 |
| Numbers | 5.0 | 2018-06-25 |
| Security Update 2017-001 | 2018-06-25 | |
| Auto-Tune 7 AU v7.0.8 | 7.0.8 | 2018-06-28 |
| Auto-Tune 7 VST v7.0.8 | 7.6.8 | 2018-06-28 |
| Auto-Tune 7 VST v768 | 7.6.8 | 2018-06-28 |
| Adobe Flash Player | 30.0.0.134 | 2018-07-10 |
| Google Earth | 1.2.10.105 | 2018-07-13 |
| VdhCoApp | 2018-07-13 | |
| iTunes | 12.8 | 2018-07-19 |
| Avast Security | 13.9 | 2018-07-23 |
| Dr. Unarchiver | 1.3.3 | 2018-07-24 |
| App Cleaner & Uninstaller | 5.1 | 2018-07-24 |
Clean up:
/Library/LaunchDaemons/com.avast.update.plist
/Library/Application Support/Avast/components/update/update.sh
Executable not found
/Library/LaunchDaemons/com.avast.uninstall.plist
/Library/Application Support/Avast/hub/autouninstall.sh
Executable not found
/Library/LaunchDaemons/com.avast.init.plist
/Library/Application Support/Avast/hub/init.sh
Executable not found
Diagnostics Information (past 7 days):
2018-07-23 11:10:36 cloudd Crash
/System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/***/Library/Caches/*/MMCS deleted/renamed, crashing.' terminating with uncaught exception of type NSException abort() called |
2018-07-23 11:01:38 ~/Library/Logs/DiagnosticReports/CleanMyMac_2018-07-23-110138_a**************** o.crash Crash
2018-07-23 10:23:29 ~/Library/Logs/DiagnosticReports/plugin-container_2018-07-23-102329_a********** ******o.crash Crash
2018-07-23 10:23:28 ~/Library/Logs/DiagnosticReports/plugin-container_2018-07-23-102328_a********** ******o.crash Crash
2018-07-23 06:57:40 Kernel Panic (20 times)
2018-07-21 14:37:49 BitTorrent.app CPU
/Applications/BitTorrent.app
2018-07-21 10:24:28 ~/Library/Logs/DiagnosticReports/plugin-container_2018-07-21-102428_a********** ******o.crash Crash
2018-07-21 10:24:19 Firefox.app Hang
/Applications/Firefox.app
2018-07-20 21:29:49 MRT.app CPU (10 times)
/System/Library/CoreServices/MRT.app
End of report
Comments
Also, make sure that your iLok copy protection is up-to-date. The PACE extension (and the Eden.pace stuff) is part of that and can get screwy if it’s not explicitly compatible with your system version.
FUSE: used to be installed with some virtualisation. I don’t think it came with Parallels, but some other package. At any rate, it was installed in 2014, so it is definitely outdated.
Uninstall here, in section 2.3:
https://github.com/osxfuse/osxfuse/wiki/FAQ
I tried uninstalling iLok and Pace, but the problem was still there.
After several crashes I decided to restore my laptop to factory settings, hoping this would finish the problem. When reinstalling High Sierra, I also had to choose to fomat the disk on APFS .
It didn't. It has crashed again two times, and it is always after leaving it overnight. So basically it only happens after leaving it off or to sleep for several hours.
Here is the results of the Analysis.
Any kind of help would be appreciated.
EtreCheck version: 4.3.6 (4D041)
Report generated: 2018-08-01 11:56:34
Download EtreCheck from https://etrecheck.com
Runtime: 2:52
Performance: Excellent
Problem: Other problem
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Apps crashing - There have been numerous app crashes.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Pro (Retina, 15-inch, Mid 2014)
MacBook Pro Model: MacBookPro11,3
1 2,5 GHz Intel Core i7 (i7-4870HQ) CPU: 4-core
16 GB RAM - Not upgradeable
BANK 0/DIMM0 - 8 GB DDR3 1600 ok
BANK 1/DIMM0 - 8 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 118
Video Information:
Intel Iris Pro - VRAM: 1536 MB
Color LCD
NVIDIA GeForce GT 750M - VRAM: 2048 MB
Drives:
disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x2 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 500.07 GB
disk1s1 - Macintosh HD (APFS) 500.07 GB (337.41 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 500.07 GB (41 MB used)
disk1s3 - Recovery (APFS) [Recovery] 500.07 GB (1.04 GB used)
disk1s4 - VM (APFS) [APFS VM] 500.07 GB (2.15 GB used)
disk2 - Samsung M3 Portable Samsung M3 Portable 2.00 TB
External USB 5 Gbit/s
disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk2s2 - T*********N (Journaled HFS+) 2.00 TB
Mounted Volumes:
disk1s1 - Macintosh HD 500.07 GB (159.27 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM] 500.07 GB (159.27 GB free)
APFS
Mount point: /private/var/vm
Network:
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 4.90 GB available
System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: About 2 hours
System Load: 1.79 (1 min ago) 1.84 (5 min ago) 1.82 (15 min ago)
Configuration Files:
/etc/hosts - Count: 20
Security:
32-bit Applications:
39 32-bit apps
System Launch Agents:
System Launch Daemons:
Launch Agents:
Launch Daemons:
User Launch Agents:
Internet Plug-ins:
AdobeAAMDetect: (installed 2018-07-30)
QuickTime Plugin: (installed 2018-07-04)
Safari Extensions:
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
Top Processes by Memory:
Top Processes by Network Use:
Top Processes by Energy Use:
Virtual Memory Information:
Software Installs (past 30 days):
Diagnostics Information (past 7 days):
2018-08-01 10:18:44 Adobe Premiere Pro CC 2018.app Crash
/Applications/Adobe Premiere Pro CC 2018/Adobe Premiere Pro CC 2018.app
abort() called
*** error for object 0x7f95c157dd88: incorrect checksum for freed object - object was probably modified after being freed.
2018-07-31 08:12:20 Kernel Panic (13 times)
2018-07-30 22:42:45 Ableton Live 10 Suite.app Crash (5 times)
/Applications/Ableton Live 10 Suite.app
abort() called
terminating with uncaught exception of type boost::python::error_already_set
2018-07-30 16:18:09 Rhinoceros 5.x [SP] v2.app Crash
/Volumes/V****E/*/R************************p
2018-07-30 14:43:06 postflight Crash
/Volumes/V****E/*/p********t
objc_msgSend() selector name: release
2018-07-30 14:33:51 Adobe Illustrator.app Crash (4 times)
/Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app
2018-07-30 14:32:49 Adobe Premiere Pro CC.app Crash
/Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app
End of report