Apple's failed Ping showed how hard it is to create a music service

in General Discussion
Back in 2010, Apple was riding high on the iPod and iTunes Music Store but it was missing out on social media. Enter Ping, a music-based network that faltered from the start and was dropped two years later. AppleInsider looks at what went wrong -- and also what few aspects went right.

Steve Jobs introduces Ping

The iPhone was a monster hit and the iPad had just been introduced. At the same time, Facebook and Twitter had emerged as major forces, especially as we were all switching from computers to cellphones and apps as our primary devices. Apple responded to this trend by launching a social network of its own, called Ping.

Ping was launched on September 1, 2010, as part of iTunes 10. Steve Jobs, four months before his final leave of absence from Apple, introduced Ping at the keynote event, which also featured the introductions of a new iPod lineup and the second generation of Apple TV.

"What Ping is," said Jobs on stage, "is sort of like Facebook and Twitter meet iTunes. It's a social network all about music."

The idea was that iTunes users, through this built-in Ping feature, could follow their favorite artists. They could also find out what music their friends were enjoying plus which concerts they were attending. In addition to reading the posts by artists and friends, you could also see a Top Ten chart that Ping automatically compiled based on the popularity of songs and albums in the accounts you chose to follow.

This ability to follow people sounds similar to Twitter and Facebook but it was a blending of the two. You could follow any artist or friend you want, but people could only follow you if you allowed them. This was meant to help you create what Apple called "circles of friends". However, it was also a limitation and Jobs seemed to acknowledge that when he went on to say that he expected all music artists would choose to automatically approve any follower.

Many artists were involved with Ping at the start. Coldplay frontman Chris Martin performed at the event, while Lady Gaga endorsed Ping via video.

Ping's features

Two days after the keynote, Apple announced that one million users had signed up for Ping in the first 24 hours. iTunes required users to opt in to Ping, and while one million sounds like a lot, iTunes had 160 million users worldwide at that time.

Early signs of trouble

Ping suffered from bad press right at the start. Jobs, in an interview the day after the keynote with Kara Swisher of the Wall Street Journal revealed that the plan had been to integrate Ping directly with Facebook. He said that this had failed at the last minute and he blamed "onerous terms" demanded by the social networking giant for the lack of a deal.

Later that month it was revealed that these negotiations with Facebook had gone on for 18 months.

While you have to imagine that an integration with Facebook, then definitely in the ascendant, would have helped Ping, there was also trouble with what did join the service. In the opening days, Ping was plagued by spam, as well as bogus accounts for Jobs, Jony Ive, and various musical artists, including singer Ben Folds.

Early reviews were also less than stellar, with many observers knocking Ping for that lack of integration with existing social networks.

More technical people even disliked the name for how it rhymed with Bing, the Microsoft search service.

While it would never get Facebook involved, Apple would end up adding Twitter integration in November 2010. In the next month it offered an exclusive song from that year's posthumous Michael Jackson album Michael. This is the album that was later alleged to contain fraudulent Jackson tracks but Apple's one, Much Too Soon is not one of them.

The forgotten network

Over the next year, Ping rather petered out with no updates or further free albums. Jobs did keep trying to get Facebook involved -- he personally invited Mark Zuckerberg to discuss it over dinner -- but it became clear that very few people were actually using the service.

Perhaps Jobs would've continued to push Ping but shortly into 2011, he announced a leave of absence from Apple. He would the resign in August and die in October. When Tim Cook then took over as CEO, it looked obvious that Ping wasn't long for the world.

The Death of Ping

Ping's actual demise dragged out for several months, though. In a May 2012 interview, with Swisher and Walt Mossberg, Cook vowed to make Apple more social. He stopped short of announcing Ping's death but did say that: "we tried Ping and I think the customer voted and said this isn't something I want to put a lot of energy into."

"Will we kill it? I don't know. We'll look at that," Cook added.

Shortly after on September 12, 2012, Apple announced that Ping would close at the end of the month.

The network was formally taken offline September 30, 2012, just over two years after its launch.

Ping's death notice

The Ping Legacy

There were perhaps a few key reasons why Ping failed. It didn't give users much that they weren't already getting from other social networks, for instance. In now what seems a peculiar idea, Ping encouraged sharing but not of entire songs, only of snippets. It would recommend music to you but only based on what you'd specifically bought from the iTunes Store. So it was limited and together with the spam and fake accounts, Ping didn't make a good first impression.

Apple, of course, would change its music business model radically, with the launch of Apple Music in 2015. It was a new and really in all ways better service but it did borrow some of the more successful elements of Ping and continues to add more.

Right from the start, Apple Music contained a feature called Connect which was meant to provide the benefits of Ping's system of following artists. It's still in Apple Music today, though anecdotally it doesn't appear to have had giant success.

More recently in August 2018, Apple Music effectively reintroduced Ping's listing of songs your friends are listening to. The Friends Mix now sits alongside the familiar Favorites, New Music and Chill mixes.

Ping is mostly remembered these days as a curiosity, and as the last of the products in the Steve Jobs era to go down as a failure.

Looking back on it, though, it's curious to see that its cluttered interface now looks like a presage of the way Facebook and other social media successes would go. Perhaps in that sense it was ahead of its time but really the lesson here is in how very hard it is for any company to launch a successful social network.


  • Reply 1 of 15
    claire1claire1 Posts: 510unconfirmed, member
    ...And haters called Apple Music Ping 2.0.... Not even close.

    The headline also calls this a "music service" but I believe it was a social network with a focus on music.
  • Reply 2 of 15
    lwiolwio Posts: 99member
    I think the theory behind the service was fine, just the implementation faulty. Like with Apple Music they should have had the option to follow or share but not make a huge deal of it. 
  • Reply 3 of 15
    irelandireland Posts: 17,751member
    The problem with ping is it wasn’t a good idea. It was too focused and was more of a feature than a service. It was like a worse version of Twitter. I said it from the beginning, from the time it was launched, Ping should have been a column button in iTunes for every song and in one click it would tweet your now paying song title with a link to Twitter and post it to Facebook. So it’d be no more than a convenient way to tell your friends what’s now playing in your iTunes. Nothing more, nothing less. That’s all Ping should have been. An iTunes feature. Not a limited crappy social network.
    edited September 2018 coolfactorwilliamlondonaylks.metcalfOfer
  • Reply 4 of 15
    claire1 said:
    ...And haters called Apple Music Ping 2.0.... Not even close.

    The headline also calls this a "music service" but I believe it was a social network with a focus on music.

    Yes, editorial has gone down the drain lately, all in the name of getting clickable content online as fast as possible.

    Ping failed because it was too focused. Nobody wants "Facebook for Music" or "Twitter for Music". The focus of the discussion should be organic, decided by the community, not the network.
  • Reply 5 of 15
    I don’t know, I actually liked Ping. It did all I was actually after. It allowed me to follow artists I was interested in and get updates on what they were up to so I knew about new albums, concerts etc. The “social” aspect with friends was never of any interest to me, which is also why I have not done the same with Facebook and don’t use Twitter etc.
  • Reply 6 of 15
    nunzynunzy Posts: 662member
    Apple's genius is knowing which products to NOT offer.
  • Reply 7 of 15
    mike54mike54 Posts: 469member
    In hindsight they are probably glad the deal with Facebook failed. And with name like 'ping', it started with a massive handicap with this alone.
  • Reply 8 of 15
    D_CMillsD_CMills Posts: 26unconfirmed, member
    I don’t know, I actually liked Ping. It did all I was actually after. It allowed me to follow artists I was interested in and get updates on what they were up to so I knew about new albums, concerts etc. The “social” aspect with friends was never of any interest to me, which is also why I have not done the same with Facebook and don’t use Twitter etc.
    Twitter would actually be a good use-case for you though because you can follow the artists you are interested in and get music updates, along with every other update in their lives in between. 😁
  • Reply 9 of 15
    asciiascii Posts: 5,941member
    Apple seems to release two kinds of products. "Great idea" products and "Business goal" products.

    In the first case, they usually see a new/emergent technology and think up a great application to peoples lives. For example how the GUI could allow mere mortals to use a computer for the first time (Mac). Or how a low power, miniature hard drive could allow people to have 5,000 songs in their pocket (iPod). Or how the growing power of mobile CPUs could allow cellphones to be friendly for the first time by having a full computer OS (iPhone).

    But Ping wasn't that, there was just some corporate/business strategy goal. Like, oh, these other Silicon Valley companies are all doing social, we better too! But we're late to the party, how on Earth can we get a foot in the door? Maybe start it off as a music focussed thing and try to convert some of the iTunes customers.

    They just shouldn't do that second kind of product, it's obvious to everyone what they're doing and it hurts their brand to be seen as doing that.
  • Reply 10 of 15
    Some good comments already.

    If Apple wanted to make a social network (and you could argue they have the basis for this within iCloud already) then it should've been built around the Messages app, not further bloating iTunes.  Call the Messages app "Friends" or something and give it a friends list; essentially replacing or repurposing the AIM Buddies view (while still keeping AIM as a supported protocol) that integrates with all other parts of the OS like Contacts, Find My Friends, and yes, iTunes.  Ever since Apple changed iChat to Messages very few Mac users I know use the AIM social network anymore.  Perhaps this was their intent, but Apple didn't replace it with anything (well, until Ping) despite being in a very good position to do so.  I really miss having an IM chat network that doesn't revolve around posting permanent or semi-permanent posts (I'm vehemently opposed to those two), yet they all seemed to die off in the face of the Facebook and Twitter onslaught; even the once mighty MSN falling by the wayside.  I can't even seem to access AIM in Messages anymore.

    Most of the social networking apps or universal clients like Adium already had a feature that let you show the current song being played within iTunes as your status message, and they did it better than Ping ever did.  Of course, social networks like AIM and MSN (or an Apple equivalent) don't support Twitter-like following of favourite artists, but this was the weakest part of Ping anyway and is better served by other services.  The Messages and FaceTime apps have always seemed like candidates to be merged, or Apple could introduce a new IM-focused app with a friends list that takes over Messages functionality and has traditional IM features like online status, status message, current playing song etc.

    And yes, Ping was a terrible name.
    edited September 2018 watto_cobra
  • Reply 11 of 15

    I think Apple should use it's clout to get artists to be a little more interactive with fans. The "Connect" section of Apple Music is pretty one-sided and artists just post (like Instagram or Twitter) whenever they feel like and fans just comment below it.

    As the paradigm of music shifts to streaming, Connect should be like Ping on steroids - rather than just fans interacting with one another, it should be artists having chat sessions with fans, providing interviews and generally creating some kind of a buzz.

  • Reply 12 of 15
    I don't want to integrate with 100s of 1000s of people I don't know on facebook but who are linked to me via a single friend who once visited a coffee shop somewhere and rated it - if I could connect to my family and friends via apple-ids, brilliant. I like Game-Centre for this purpose but aren't Apple ditching that one too?
  • Reply 13 of 15
    eriamjheriamjh Posts: 1,341member
    Ping’s popularity and interest is as high as the number of comments on this article.   

    Ping was a service no one wanted, needed, or cared to use.   I never used it.  I didn’t know it came and went.   It’s was pretty pointless.  

    At at least Apple got in and out quickly without dragging it on.   Google+ could have learned from this.   
  • Reply 14 of 15
    dunksdunks Posts: 1,254member
    I'm sad that Apple gave up on social networking because I think of anyone they could have found the right balance of privacy and content curation. It started out with music, but the plan would have been to take it broader than that. unfortunately, userbase was paramount and FB had the momentum. And now we're all stuck with this cumbersome, bloated, ad-filled behemoth that no one really wants to really use.
  • Reply 15 of 15
    crowleycrowley Posts: 8,755member
    I wonder what the integration with Facebook would have been and why the talks broke down.  What compromises were Apple prepared to make on privacy and user data, and what was the red line that Facebook were pushing to cross?
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