Bug in Apple's iTunes and iOS App Store stopping some users from downloading or updating p...

in General Discussion edited April 2019
An unknown number of users are currently unable to buy new apps or download updates because of a bug in Apple's iOS App Store, with impacted users being prompted to accept new terms and conditions in an infinite loop.

A number of users are reporting seeing this prompt in an endless loop
A number of users are reporting seeing this prompt in an endless loop

The terms and conditions looping problems started at around 11 p.m. Eastern Time on April 24, some App Store and iTunes customers have been unable to download new apps or get updates to existing ones. It's not clear how many people are affected, and there are some suggestions that it may only involve people using either the public or developer beta versions of iOS. There have been no reports yet of similar issues with the Mac App Store.

Anyone facing this issue or is it only me ?
Every time I click agree it pop up again & again! @Apple @AppStore @AppleSupport #Apple #IPhone #AppStore #AppleSupport #IOS12 pic.twitter.com/5RB7bhJtmx

-- sherif elseginy (@sherif_elsiginy)

Currently around 25 people have complained to Apple via its support account on Twitter, but the company has yet to respond. Apple's official system status page is reporting that all services are available, though it lists some recent and seemingly unrelated iCloud problems that it says have been resolved.

You can press Cancel to get out of this Terms and Conditions loop, so you are not blocked from continuing to use your iOS device and whatever apps you currently have.

Update, 3:16 P.M. Eastern Time: A server-side fix is being deployed by Apple. AppleInsider has been told by Apple that users impacted by the problem should see it resolved by the "end of the day."


  • Reply 1 of 3
    EsquireCatsEsquireCats Posts: 1,209member
    This isn't a new problem for Apple. I've had it before, the work around was to accept the terms from a panel which wasn't an update/download dialogue.
  • Reply 2 of 3
    airnerdairnerd Posts: 693member
    I'm more concerned about the bugs my son has had with each and every in app purchase he has made on iOS 12.  Literally every single one has been correctly billed and money taken from our account, but then the goods are never delivered until we reach out to the app and prove that they did in fact take our money.  It has happened with EA and Majong (or whatever the company is behind minecraft).  That minecraft company still hasn't replied, told me they are working cases from 3/17 currently so maybe by the end of 2019 I will get the benefit of the Apple store purchase we made.  I don't blame Apple here, but I do wish they would hold some feet to the fire over services purchased and not rendered via their store.  
  • Reply 3 of 3
    "Airnerd": Mojang, Xbox Game Studios and Sony Computer Entertainment are listed as the publishers of Minecraft on wikipedia. I've never paid for anything on iTunes, but I've seen similar issues with corporate software distributions for applications on Windows and iPhones. Once was a quaint notion that software should be tested before slamming a change into production. Seems like this is no longer practiced or inconsistently practiced. Have also seen anti-virus software quarantine perfectly valid software (for several hundred users), which was an absolute nightmare of telephone calls. https://en.wikipedia.org/wiki/Minecraft
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