Apple responds to aftermarket iPhone replacement battery health warning

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  • Reply 41 of 45
    Natkonatko Posts: 8unconfirmed, member
    bsimpsen said:
    Natko said:
    My iPhone XS is at 89% capacity after 6 months of usage. The worst battery so far. My old iPhone 8 was at 100% after the same period, and iPhone 7 before it was at 96% during intial 6 months.
    My nearly two year old iPhoneX is at 97%. My wife's is at 98%. My son, who complained like hell about poor battery life in his iPhoneX (he used it as a perpetual hotspot, had lots of background stuff enabled  and had to charge it mid-day most days... until the health monitor shoved his usage patterns in his face) is at 90%. He replaced the battery in his iPhone6 twice, probably because he imagined it was in far worse shape than it really was. His battery complaints have diminished since the arrival of the battery health monitor and he's still on his original iPhoneX battery. Perception is reality.
    Maybe I am abusing it too much.😉 But at the end of the day, my usage pattern was the same with every iPhone so far. If it drops under 80%, I will definitely replace the battery.💪🏻 Thanks!😊
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  • Reply 42 of 45
    1348513485 Posts: 400member
    dicebier1 said:
    WOW! So if I have my mechanic replace my o2 sensor on my car, should the check engine light stay on if that was the only cause in the first place? Even if he used original new parts? THIS IS BS
    If you insist on an automotive analogy, it's much closer to Tesla not providing detailed battery analysis when you try to save a few bucks and replace the original pack with a third party substitute that may--or may not--provide the same quality and output as the Tesla OEM part, and the OBDiagnostics doesn't know everything about the new pack. A warning, that does not interfere with your use of the vehicle in any way, is part of the price you may have saved.

    And yes, a potential buyer of the vehicle has an interest in knowing that the battery pack is not OEM. Life is full of trade-offs. Save a few bucks one place, lose a few bucks on the other end. 
    lolliver
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  • Reply 43 of 45
    larryjwlarryjw Posts: 1,040member
    avon b7 said:
    I think we're at a point where someone with legislative power needs to step in and take a deep dive into current practices and state of play of batteries and changing them in CE products that aren't designed with battery substitution as a user friendly option.
    Really, the last place I'd go to for informed decision making is any politician in any capacity. I haven't noticed an abundance of knowledge from that sector. 
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  • Reply 44 of 45
    avon b7avon b7 Posts: 8,327member
    larryjw said:
    avon b7 said:
    I think we're at a point where someone with legislative power needs to step in and take a deep dive into current practices and state of play of batteries and changing them in CE products that aren't designed with battery substitution as a user friendly option.
    Really, the last place I'd go to for informed decision making is any politician in any capacity. I haven't noticed an abundance of knowledge from that sector. 
    When 'self regulation' doesn't bring about results that are adequate to most people or consumer protection organisations, government etc, there is no other option but to legislate a level playing field for everyone to adhere to.

    Good legislation should include informed decision making as part if the process, consultation and compliance with the wider standards already in place.

    YMMV of course. I don't know where you are but here in the EU I am largely happy with the legislation we have. It is not perfect because it can't be perfect (you can't satisfy everyone all the time) and 'acceptances' change over time (for health, cultural, economic reasons etc) and not everything needs to be legislated anyway.

    At the very least, though, legislation provides an equal playing field of regulations to be complied with and allows consumers to know what they are entitled to.


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  • Reply 45 of 45
    zoetmbzoetmb Posts: 2,657member
    bsimpsen said:
    I think Apple's approach is reasonable. Thirty years ago, I designed battery powered medical instrumentation (including defibrillators) containing rudimentary "gas gauge" hardware/firmware in the battery packs that allowed cell life and capacity to be monitored far more accurately than in previous systems. A couple years after introduction, we started getting field failure reports of batteries going dead unexpectedly while the gas gauge was indicating half a tank, or of warnings from our software that recently refurbished battery packs were worn out.

    Customers were replacing the cells in our packs with generic cells of about half the capacity,  because they were far less expensive. On the first charge cycle, those new cells were delivering half the energy expected by our battery monitoring system and our firmware wasn't able to cope with such a large (and out of spec) change in component behavior. A large system customer asked us to disable or modify our firmware to allow use of those lower capacity aftermarket replacement cells. We refused. It was our contention that the end customer for our products was the patient who's care was affected by our product's performance. Were we not about to let unskilled health care providers dictate to us the parameters for safe and effective operation of our products.
    But what about the case where unauthorized repair places are replacing the battery with a genuine Apple battery or a battery that has the same or better specs than an Apple battery?   If those newer phones are built like the older phones, the battery has a cable and plug, so there should be no issue with "installation".   While I realize Apple wants to protect themselves against all matter of lawsuits, this also smells like Apple wanting the repair, parts and service business exclusively.    As a consumable, end-users should be able to replace their own batteries just as they can in almost every other product made.    I've been extremely angry with Apple ever since they changed the MBP so that the end-user can no longer replace/upgrade the battery, memory and storage like they used to be able to do.   I'm hoping that with Ive's departure, this changes (but I doubt it will).   And as such, I doubt my next machine will be a Mac and I've been a devoted Apple user for decades.  
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