Apple outage caused issues with App Store purchases, subscription access [u]

Posted:
in iOS edited January 2020
An outage of Apple's online services led to issues with the App Store for some customers, with users unable to manage subscriptions to Apple Music, Apple Arcade, and Apple TV+ from their iPhone or iPad.




Starting from around 11 AM Eastern Time, Apple customers were discovering they were having problems accessing some elements of their Apple-related accounts. Issues for users predominantly involved an inability to access their subscriptions, though some were reporting other problems, such as not being able to buy items from the iTunes store.

Posts on Twitter include users being unable to log in or check on their iTunes purchases, or to view content on the Apple TV that they had bought previously. AppleInsider was contacted by one reader who suspected it was a "system-wide outage," and had spent more than 15 minutes waiting on the line to contact Apple support about the problem.

Can't connect to the iTunes Store? @AppleSupport pic.twitter.com/TjVJbslYvF

-- Soy Division (@typo_graphical)


It is unclear how widespread the issue actually is, as there are relatively few complaints on social media at this time, with higher quantities typically inferring a bigger outage. The problem doesn't seem to be region-specific, as some members of AppleInsider staff report having the same issues in the United States and the United Kingdom, while others in the countries are seeing normal service.

It appears Apple is aware of the issues, as the System Status page identifies one ongoing issue with the App Store as of 11:27 AM Eastern. According to the status page, "some users are affected" and Apple is "investigating the issue," but doesn't go into detail about what is wrong.

Update: At about 2:30 P.M. Eastern Time, the problems appear to be resolved for most.
CtryKrow

Comments

  • Reply 1 of 5
    This has been affecting me all morning. Really glitchy iPhone issues. Music won't play, can't sign out of iTunes, error saying iMessage can't sync because it's not a matching account, problems signing in. Then I went to the AppleID website and there was an error saying my payment method was unavailable. Chatted with support and they fixed that thing, but a few minutes later the issues came back. Now I see it's not just me, so I'll wait it out.
    watto_cobra
  • Reply 2 of 5
    sflocalsflocal Posts: 5,737member
    It's been a non-issue for me.  I haven't noticed any down time.  Either way, I'm rather humble about it.  Considering all the things that can go wrong on technology of this scale, that it doesn't fail more often is a surprise.  

    Can't text?  So what... talk to the person instead.  #firstworldproblems
    watto_cobra
  • Reply 3 of 5
    Scot1Scot1 Posts: 95member
    This issue affected me last night. I was unable to stream any music from my Apple Music subscription. 

    I kept getting an error message that suggested a connection issue. 

    It appears to be working perfectly this morning. 
    watto_cobra
  • Reply 4 of 5
    I was unable to update any apps late last night. It is fine as of late this morning. 
    watto_cobra
  • Reply 5 of 5
    dewmedewme Posts: 3,827member
    Scot1 said:
    This issue affected me last night. I was unable to stream any music from my Apple Music subscription. 

    I kept getting an error message that suggested a connection issue. 

    It appears to be working perfectly this morning. 
    I finally got to experience on of the major benefits of iTunes Match this week. Just to recall, iTunes Match allows you to download almost any any Apple Music track to your device. If you have a fairly recent device with a lot of storage it’s easy to have greater than 10,000 high quality tracks on your device. When there is a streaming glitch like the one mentioned in this article you can still have a ton of tunes to play on your device. I also noticed that playing local tracks from your device to a Bluetooth speaker uses very little battery on your phone. I had local tracks playing from my iPhone XS Max to a Bluetooth speaker for over 8 hours and the battery was still in the high 80s. 
    watto_cobra
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