I don’t usually comment on article but I feel I must in this case.
On February 22nd I submitted my iPhone for repair it need to be sent out the phone is used for my corporate number and apples loaner phones don’t work with corporate plans so I was without a phone which is ok for 7 days but after that time went by I made 9 calls about getting the repair either expedited or having it sent back. Long story short they didn’t send it back and then the shutdown happened it is now April 18th and Apple has made NO attempt to get me my phone back. I’ve been left to spend $1200 on a new device Apple has handled this shutdown in a totally unprofessional manner. They have my phone and I think the Apple corporation being a trillion dollar market capitalization company can mail me my phone back through USPS.
I’m totally disgusted by Apple. Once I’m back to work I’m selling the phone I have been forced to buy and going to another manufacturer this company is a disgrace and in case any of need to know I’m one of the people who upgrade every year and have been a loyal customer back to the “Cingular” days. I’m attaching a screenshot as proof of my issue. If anyone wants to reach out to learn more or to try to help feel free to do so.
That is definitely unacceptable. They should be able to provide a solution or stop gap solution for you until things clear up. In fact everybody in your situation should have been contacted by now. They have had enough time to work something out. At the very least on a communication level.
When you called those nine times, what kind of response did they give you. Was it simply to wait?
I don’t usually comment on article but I feel I must in this case.
On February 22nd I submitted my iPhone for repair it need to be sent out the phone is used for my corporate number and apples loaner phones don’t work with corporate plans so I was without a phone which is ok for 7 days but after that time went by I made 9 calls about getting the repair either expedited or having it sent back. Long story short they didn’t send it back and then the shutdown happened it is now April 18th and Apple has made NO attempt to get me my phone back. I’ve been left to spend $1200 on a new device Apple has handled this shutdown in a totally unprofessional manner. They have my phone and I think the Apple corporation being a trillion dollar market capitalization company can mail me my phone back through USPS.
I’m totally disgusted by Apple. Once I’m back to work I’m selling the phone I have been forced to buy and going to another manufacturer this company is a disgrace and in case any of need to know I’m one of the people who upgrade every year and have been a loyal customer back to the “Cingular” days. I’m attaching a screenshot as proof of my issue. If anyone wants to reach out to learn more or to try to help feel free to do so.
Try contacting support via chat and *politely* explain the issue. Clearly something out of the ordinary happened, and they'll make it right.
I hope your job doesn't involve written communication.
Wow! That is honestly not acceptable. Not when you have corporate clients who rely on employees having access to their machines
If it’s part of running a business you aren’t running it right if you don’t have backup solutions
Apple dissapoints and it's someone else's fault and incompetence for not having a plan for Apple disappointing. This forum is amazing sometimes.
Whether a repair takes 48 hours or 2 weeks, if your business requires you to have access to a laptop, they should have spares available or be able to purchase another on the fly.
I have a similar situation, as my 6 month old iPhone 11 would not charge past 70%. I drove an hour to the closest Apple store where they tried to replace the battery and the phone completely shut down. They said it would need a new logic board, and therefore would replace the phone. They of course had none in stock and said they would ship a new phone in about two weeks. They gave me a loaner iPhone 8 to take with me A few days later I received an email they were going to repair my phone. The loaner phone also would not keep a charge longer than 4 hours, and during this time the stores shut down. I have made numerous calls about getting my phone back. I never authorized them to repair my phone to begin with, I was told by the store manager it was going to be replaced. They also will not ship it back to me since I have their crappy loaner phone. I have since had to pay off my old phone and buy a new one since I need my phone for work. I am so frustrated and cannot believe Apple could not find a better solution and take care of its customers. I have no other options and extremely frustrated
My co-worker has an iPad that got stuck in a boot loop. Apple diagnosed the problem as faulty hardware and said to send the unit in and it would be replaced under warranty. That was two weeks ago. Each time he calls, Apple politely and apologetically tells him that their records show the defective unit was received and that a replacement will be shipped, but they can't tell him when or give any further explanation.
My co-worker has an iPad that got stuck in a boot loop. Apple diagnosed the problem as faulty hardware and said to send the unit in and it would be replaced under warranty. That was two weeks ago. Each time he calls, Apple politely and apologetically tells him that their records show the defective unit was received and that a replacement will be shipped, but they can't tell him when or give any further explanation.
Apple is having a hard time with replacement units since parts come from China. That’s what they told me.
Comments
When you called those nine times, what kind of response did they give you. Was it simply to wait?
Apple dissapoints and it's someone else's fault and incompetence for not having a plan for Apple disappointing. This forum is amazing sometimes.
I hope your job doesn't involve written communication.