CompUSA brand lurches back from the grave

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Posted:
in General Discussion edited August 2020
CompUSA, the computer retailer and Apple hardware vendor that went belly-up over a decade ago, is back from the dead featuring curated selections of technology deals.

Shuttered CompUSA store
Shuttered CompUSA store. The same branding is in use for the "rebirth" of the brand.


Rather than selling tech gear, CompUSA now just refers users to other sites for a curated selection of tech items. You won't find all gear, but games, gaming systems, computers, TVs, headphones, and more have already been added to the new site.

Currently in beta, CompUSA.com -- which still uses the same vintage logo as its retired brick and mortar counterparts -- allows registered users to set a price for an item they are looking for and are notified the second it drops below that threshold. They can also get stock alerts as well for tech items, which may prove useful for gaming systems or new Apple gear.

The new CompUSA giving product information on a Sony 4K TV
The new CompUSA giving product information on a Sony 4K TV


CompUSA has a history, starting in 1984 as Soft Warehouse before being renamed to CompUSA in 1991. It was one of the few big-box retailers to stock Apple's higher-end products, in conjunction with the Performa line that saturated the market elsewhere. For most of its life, it was derided by Apple users for poor after-sale support.

By the mid-90's it grew to big a nationwide big box store with 229 locations. During the '90s, it was one of only a handful of locations that carried a large selection of boxed software for the Mac beyond home and educational basics.

The chain was an early victim of the shift to online sales. Things quickly turned sour for the chain in the early 2000's with many locations closing down and the final few being converted into physical Tiger Direct establishments -- many of which have since closed.

Eventually the name was sold off, finding its way to Tuesday's relaunch of the brand.

Comments

  • Reply 1 of 18
    rob53rob53 Posts: 3,382member
    I'd like to see its return simply because of its name. Radio Shack is gone, Fry's (weird name) is almost gone and Best Buy is like a Target selling everything. I know online sales have taken over but we still need a place we can trust to show and sell legitimate computers and supplies.
    Beatswatto_cobra
     2Likes 0Dislikes 0Informatives
  • Reply 2 of 18
    dysamoriadysamoria Posts: 3,430member
    We need a place, let’s call it a “show room”, where we can actually see and test products in person... Like a fairly dark room to test TVs in, instead of being forced to guess how they look when they’re not in the absolute most flattering scenarios... as well as computer displays, pointing devices, gaming controllers...

    Imagine that concept.
    razorpitBeats
     2Likes 0Dislikes 0Informatives
  • Reply 3 of 18
    thttht Posts: 6,020member
    So, they plan on being the camelcamelcamel.com of the online retail at large? Living on the transaction cuts... but yeah, too bad it's getting harder and harder to see and touch the stuff before you buy it.

    I'm buying clothes from Amazon now. With returns at Kohl's making it a lot easier than returns at UPS, it's not that bad. Frustrating that clothes size charts is more of a general direction than actual dimensions though, or maybe it's all about the fashion.
    Beatswatto_cobra
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  • Reply 4 of 18
    larryjwlarryjw Posts: 1,040member
    CompUSA is not back from the dead — it’s still dead. 

    It’s like naming your new baby son after your long deceased great grandfather. No, your great grandfather didn’t come back from the dead. 
    DAalsethdavgregJapheyjony0watto_cobra
     5Likes 0Dislikes 0Informatives
  • Reply 5 of 18
    dewmedewme Posts: 6,106member
    A blast from the past indeed. I’m very happy to still have a Micro Center nearby. They survived from the 1990s and their prices are comparable enough to Amazon that I have no reservations using them, especially with items that may get damaged in shipping. They even have a mini Apple Store inside that stayed open through the early part of the pandemic shutdown. I just wish that I needed more tech toys and computer junk because the bang for the buck you can get today is phenomenal, it has never been better. 
    watto_cobra
     1Like 0Dislikes 0Informatives
  • Reply 6 of 18
    maestro64maestro64 Posts: 5,043member
    dysamoria said:
    We need a place, let’s call it a “show room”, where we can actually see and test products in person... Like a fairly dark room to test TVs in, instead of being forced to guess how they look when they’re not in the absolute most flattering scenarios... as well as computer displays, pointing devices, gaming controllers...

    Imagine that concept.
    I had the same idea a while back, you can never replace in person experience, and I like looking at and touching things first.

    You can read all the reviews you like, at some point you realize most people doing reviews have no idea what they are talking about or they are complaining because they bought the wrong product and some how it is the product's fault. Then the professional reviewers are all bias since they get paid in some way to write reviews and they are careful about how they say a product sucks, it is not like Top Gear where they rip on cars which really suck.

    Last time I bought a new TV which was 8 yrs ago, I went into HH Greg and lucky for me the 4 TV's I was most interested in were very close to one another on the wall of TV's. Because it was late in the day I was able to convince them to turn off all the TV's I was not interested in, then play a nature scene verses a CGI video like Avatar (no naturally occurring colors) I was able to really compare TV's. If you only looked at the bright and pretties color TV you eye went to Samsung (the bug light), if you look for the best picture with nature color reproduction your eye went to Sony. If you only interested in the easiest smart TV interface LG was the choice. But LG and Samsung sucked at natural color reproduction of a nature scene since their colors were over saturated but for Avatar the picture looks great. No review I read at the time talk about this, unless you got into the real techie stuff which required a degree in digital images.

    Not sure how I am going to buy my next TV if I can not do the side by side since I did not buy any of the above mention ones, I would have gone for Sony but it was not worth the extra $600 for the slightly better image it offer over everything else, and I did not care about smart TV's since I only use the ATV.
    watto_cobra
     1Like 0Dislikes 0Informatives
  • Reply 7 of 18
    DAalsethdaalseth Posts: 3,297member
    tht said:
    I'm buying clothes from Amazon now. With returns at Kohl's making it a lot easier than returns at UPS, it's not that bad. Frustrating that clothes size charts is more of a general direction than actual dimensions though, or maybe it's all about the fashion.

    I’m not. UPS is the only return option for me. I want to try on stuff before I get it and it’s just going to be too kludgy to buy five pairs of shoes to find the one that fits and then pack and return the rest. 
    Beatswatto_cobra
     2Likes 0Dislikes 0Informatives
  • Reply 8 of 18
    chadbagchadbag Posts: 2,032member
    DAalseth said:
    tht said:
    I'm buying clothes from Amazon now. With returns at Kohl's making it a lot easier than returns at UPS, it's not that bad. Frustrating that clothes size charts is more of a general direction than actual dimensions though, or maybe it's all about the fashion.

    I’m not. UPS is the only return option for me. I want to try on stuff before I get it and it’s just going to be too kludgy to buy five pairs of shoes to find the one that fits and then pack and return the rest. 
    Do you not have a Kohl’s nearby?   They take Amazon returns and it is 1000000% easier and better than a UPS return.  
    watto_cobra
     1Like 0Dislikes 0Informatives
  • Reply 9 of 18
    davgregdavgreg Posts: 1,078member
    Soon the most difficult retail thing will be a physical store and the ability to test drive it before buying.
    watto_cobra
     1Like 0Dislikes 0Informatives
  • Reply 10 of 18
    Japheyjaphey Posts: 1,773member
    chadbag said:
    DAalseth said:
    tht said:
    I'm buying clothes from Amazon now. With returns at Kohl's making it a lot easier than returns at UPS, it's not that bad. Frustrating that clothes size charts is more of a general direction than actual dimensions though, or maybe it's all about the fashion.

    I’m not. UPS is the only return option for me. I want to try on stuff before I get it and it’s just going to be too kludgy to buy five pairs of shoes to find the one that fits and then pack and return the rest. 
    Do you not have a Kohl’s nearby?   They take Amazon returns and it is 1000000% easier and better than a UPS return.  
    I haven’t used Kohl’s for returns yet, but I can’t imagine it’s any more convenient than using UPS. You scan the return code on your phone, hand them the item, take your receipt, and go. They even box the item for you. It’s never taken me more than 40 seconds to complete a return. Plus, the UPS locations near me are in strip malls, so parking is infinitely easier than dealing with the big box traffic/parking experience. 
    How is using Kohl’s 1000000% easier than that? (Serious question, not trolling). Thanks. 
    watto_cobra
     1Like 0Dislikes 0Informatives
  • Reply 11 of 18
    thttht Posts: 6,020member
    Japhey said:
    chadbag said:
    DAalseth said:
    tht said:
    I'm buying clothes from Amazon now. With returns at Kohl's making it a lot easier than returns at UPS, it's not that bad. Frustrating that clothes size charts is more of a general direction than actual dimensions though, or maybe it's all about the fashion.

    I’m not. UPS is the only return option for me. I want to try on stuff before I get it and it’s just going to be too kludgy to buy five pairs of shoes to find the one that fits and then pack and return the rest. 
    Do you not have a Kohl’s nearby?   They take Amazon returns and it is 1000000% easier and better than a UPS return.  
    I haven’t used Kohl’s for returns yet, but I can’t imagine it’s any more convenient than using UPS. You scan the return code on your phone, hand them the item, take your receipt, and go. They even box the item for you. It’s never taken me more than 40 seconds to complete a return. Plus, the UPS locations near me are in strip malls, so parking is infinitely easier than dealing with the big box traffic/parking experience. 
    How is using Kohl’s 1000000% easier than that? (Serious question, not trolling). Thanks. 
    Kohl's is the same exact experience as you what describe at your UPS. Does UPS have a dedicated Amazon return line now? Last time I went to UPS, I had to wait in line with all the people sending their stuff as well as Amazon returns. This could take a long time.

    With Kohl's dedicated Amazon line, it's basically in-and-out, because it is as you describe. Give them your return item, scan your code, then go.
    Japheywatto_cobra
     1Like 0Dislikes 1Informative
  • Reply 12 of 18
    Beatsbeats Posts: 3,073member
    Funny I just mentioned CompUSA in a thread about Epic bit**ing about the 30% cut. Funny how the universe works.

    I would have named it something better though, I mean it's like "Radio" "Shack" coming back with that awful outdated name. Remember Carphone Warehouse? YUCK!

     0Likes 0Dislikes 0Informatives
  • Reply 13 of 18
    maestro64 said:
    dysamoria said:
    We need a place, let’s call it a “show room”, where we can actually see and test products in person... Like a fairly dark room to test TVs in, instead of being forced to guess how they look when they’re not in the absolute most flattering scenarios... as well as computer displays, pointing devices, gaming controllers...

    Imagine that concept.
    I had the same idea a while back, you can never replace in person experience, and I like looking at and touching things first.

    You can read all the reviews you like, at some point you realize most people doing reviews have no idea what they are talking about or they are complaining because they bought the wrong product and some how it is the product's fault. Then the professional reviewers are all bias since they get paid in some way to write reviews and they are careful about how they say a product sucks, it is not like Top Gear where they rip on cars which really suck.

    Last time I bought a new TV which was 8 yrs ago, I went into HH Greg and lucky for me the 4 TV's I was most interested in were very close to one another on the wall of TV's. Because it was late in the day I was able to convince them to turn off all the TV's I was not interested in, then play a nature scene verses a CGI video like Avatar (no naturally occurring colors) I was able to really compare TV's. If you only looked at the bright and pretties color TV you eye went to Samsung (the bug light), if you look for the best picture with nature color reproduction your eye went to Sony. If you only interested in the easiest smart TV interface LG was the choice. But LG and Samsung sucked at natural color reproduction of a nature scene since their colors were over saturated but for Avatar the picture looks great. No review I read at the time talk about this, unless you got into the real techie stuff which required a degree in digital images.

    Not sure how I am going to buy my next TV if I can not do the side by side since I did not buy any of the above mention ones, I would have gone for Sony but it was not worth the extra $600 for the slightly better image it offer over everything else, and I did not care about smart TV's since I only use the ATV.
    8 years ago was a long time ago in technology.  Next time you go shopping for a TV, you will be amazed by the picture quality of an LG OLED.  Also, when you look at a TV in a store, they are not set correctly with their brightness and contrast jacked way up.  So what you might think looks bad, is just bad picture settings on the TV in a store.
    watto_cobra
     1Like 0Dislikes 0Informatives
  • Reply 14 of 18

    dysamoria said:
    We need a place, let’s call it a “show room”, where we can actually see and test products in person... Like a fairly dark room to test TVs in, instead of being forced to guess how they look when they’re not in the absolute most flattering scenarios... as well as computer displays, pointing devices, gaming controllers...

    Imagine that concept.
    Have you seen the Magnolia store inside Best Buy?  It is exactly what you describe.  A dark room to test TVs in.  That is the closest thing we have to the old days of shopping at the original concept of Circuity City and The Good Guys....before they dropped their commissions and changed their stores to look like Target.  Back when salesmen knew what they were selling and knew how to demonstrate a product.
    watto_cobra
     1Like 0Dislikes 0Informatives
  • Reply 15 of 18
    Japheyjaphey Posts: 1,773member
    tht said:
    Japhey said:
    chadbag said:
    DAalseth said:
    tht said:
    I'm buying clothes from Amazon now. With returns at Kohl's making it a lot easier than returns at UPS, it's not that bad. Frustrating that clothes size charts is more of a general direction than actual dimensions though, or maybe it's all about the fashion.

    I’m not. UPS is the only return option for me. I want to try on stuff before I get it and it’s just going to be too kludgy to buy five pairs of shoes to find the one that fits and then pack and return the rest. 
    Do you not have a Kohl’s nearby?   They take Amazon returns and it is 1000000% easier and better than a UPS return.  
    I haven’t used Kohl’s for returns yet, but I can’t imagine it’s any more convenient than using UPS. You scan the return code on your phone, hand them the item, take your receipt, and go. They even box the item for you. It’s never taken me more than 40 seconds to complete a return. Plus, the UPS locations near me are in strip malls, so parking is infinitely easier than dealing with the big box traffic/parking experience. 
    How is using Kohl’s 1000000% easier than that? (Serious question, not trolling). Thanks. 
    Kohl's is the same exact experience as you what describe at your UPS. Does UPS have a dedicated Amazon return line now? Last time I went to UPS, I had to wait in line with all the people sending their stuff as well as Amazon returns. This could take a long time.

    With Kohl's dedicated Amazon line, it's basically in-and-out, because it is as you describe. Give them your return item, scan your code, then go.
    There isn’t dedicated Amazon line at my UPS yet, so I have waited in line with people not doing Amazon returns. The 40 seconds I mentioned was the clerk interaction time and didn’t include wait time, though it was never more than a few minutes. I was actually impressed with the efficiency of the whole experience, but based on your description, it sounds like Kohl’s is even more so. I’ll definitely try returns that way next time... thanks for the response. 
    watto_cobra
     1Like 0Dislikes 0Informatives
  • Reply 16 of 18
    MacPromacpro Posts: 19,873member
    I'm waiting for Buy More...
    Japheywatto_cobra
     2Likes 0Dislikes 0Informatives
  • Reply 17 of 18
    JinTechjintech Posts: 1,117member
    Ah CompUSA. Mostly good memories. I worked at one of their Bay Area stores in the mid 90's when I was a teenager and all of the sales guys hated the Mac so I was the dedicated "Mac guy." When iMovie 1.0 came out, I actually brought in my own video camera to show customers how cool the product was. Monster Cables even had their "consumer pilot" with our store and that's where/when they started selling consumer grade cables. They went through several GMs and the last one that came in did not like that I was basically dedicated to only selling Mac, gave me an earful how he commuted all the way from Cupertino (which was like an hour and a half one way trip) and I finally just put in the towel and quit.
    watto_cobra
     1Like 0Dislikes 0Informatives
  • Reply 18 of 18
    Japheyjaphey Posts: 1,773member
    MacPro said:
    I'm waiting for Buy More...
    Lol, I love that show. I recently rewatched it during a quarantine binge and it still holds up after 10 years. 
    watto_cobra
     1Like 0Dislikes 0Informatives
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