Some early Apple One subscribers run into billing, renewal issues
Credit: Apple
It's been exactly one month since Apple One debuted on Oct. 30. And since Apple offered a one-month free trial for new subscribers of the service, that means the trial is automatically rolling over to a paid subscription for many users.
An undetermined number of users are having issues with the transition, however. According to a handful of reports on social media, users are seeing their Apple One subscription marked as "expired" or "expiring" on Nov. 30 -- even if they chose to renew the service.
@applesupport Apple One Premier subscription is showing as "expired". Never cancelled. But everything seems to be working. Not sure what I should do? Any help would be greatly appreciated. Thanks
-- Fade To Mac (@FadeToMac)
@applesupport Apple One Premier subscription is showing as "expired". Never cancelled. But everything seems to be working. Not sure what I should do? Any help would be greatly appreciated. Thanks
-- Fade To Mac (@FadeToMac)
Some users are also an error message stating that the subscription item is "currently being modified" when they attempt to resubscribe for Apple One.
Are other people having issues with #AppleOne? It currently shows as having expired' in my subscriptions panel, and when I try to resubscribe I receive this message: pic.twitter.com/9QDwLjOdTC
-- Basic Apple Guy (@BasicAppleGuy)
Other Apple One subscribers are seeing their individual service subscriptions, like Apple TV+ and Apple Music, being renewed despite signing up for the bundle. At least one user said that their individual Apple service charges were immediately reversed.
So, the Apple One end of trial did not go as planned. And my AppleTV+ renewed on top of it. pic.twitter.com/68VBsWcepi
-- Chris Barnes (@ChrisBarnesTech)
Mine says expired, but my services still say "This will be included in Apple One starting Nov. 30." I also got charged this morning and was reversed right away.
-- Nug (@itinerantnugget)
It isn't clear what the issue could be, and Apple's system status page doesn't give any indication of downed platforms. Of course, it's likely that the bug is temporary and will be resolved shortly.
Apple One is a services bundle that allows users to save money on Apple services like Apple TV+, Apple Music, Apple Arcade, and iCloud storage.
The cheapest bundle is $14.95 a month and includes Apple Music, Apple TV+, Apple Arcade, and 50GB of cloud storage. The highest premier tier, which is only available in the U.S., Australia, Canada, and the U.K., costs $29.95 a month and adds Apple Music Family, Apple News+, Apple Fitness+, and 2TB of iCloud storage.
Comments
Zero FOMO on this one. It'll still be there in February '21 or whenever ...
Burger King and MacDonalds do a pretty good job of recognizing when you've purchased all of the component items that comprise a "meal bundle" and then charging you the bundle price. C'mon Apple, this really shouldn't be a big deal or have really been elevated to being "A Thing" other than promotional pricing.
- If you have any trials for any of the individual services, they will be forfeited immediately. Wish I thought about it before making the switch.
- If you get the Apple One, it will not replace your current iCloud storage. It will convert your existing subscription to the "additional storage" add on. In my case, I already had 1TB iCloud plan shared across the entire family. Once I signed up for Apple One, I assumed the 1TB it comes with would automatically replace the 1TB iCloud plan I had before. It didn't. Instead, I had 2TB total storage for which I was being charged.
Hope this helps!