get serious said:
In the world nice people have a higher opportunity of getting benefits than not nice people.Karma bites.There is no policy to help one customer more than another. All are welcome at Apple as long as you respect others. Golden Rule.
From reading the comments above I think the TikTok user is just saying what seems to be happening. I heard once that Apple reps have a code for dicks (don’t remember it) and a code for nice people (an acronym for Not an Asshole) that they would attach to your Apple ID. Urban legends abound around Apple. I have found personally (so just the anecdote level) that working retail meant I’m always super nice and patient with Apple reps. I’ve only had issues 3 times. I documented the issues with screen shots and screen recordings when I could. I was courteous and never demanding. I always had great service and my devices were replaced even though one (AirPods with crackling) didn’t have Apple Care. Was it a special program? I’ll never know. I just know that you get what you give.
I think this is more to do with a quick check on your purchase history and how honest when asked why there’s a garden rake embedded in your laptop.