Apple Self Service Repair preps underway with iPhone service history in iOS 15.2

in iPhone edited December 2021
Apple has launched a new iPhone parts and service history record in the latest iOS 15 update, which seems intended to address accountability and resale concerns over its coming Self Service Repair program.

New parts and service history detail in iOS 15.2
New parts and service history detail in iOS 15.2

When Apple announced its Self Service Repair program, coming in 2022 for the iPhone, it did so with few details. More have emerged, but so have questions over how regular users can expect to be affected.

Now the new iOS 15.2 has added details that will address one of these issues. It will now no longer be possible for a non-Apple repair shop to use non-Apple parts, or at least to get away without the user knowing.

The new section is in Settings, General, About, and is called iPhone parts and service history. The details show vary depending on the model of iPhone, but for all of them there is a new section which says whether a service added a genuine Apple part - or not.

At a minimum, this section displays that detail for the battery. This is all you can find out if you are using:

  • iPhone XR

  • iPhone XS

  • iPhone XS Max

  • iPhone SE (2nd generation)

The same section shows details of any replacement battery or display, if you are using any iPhone 11 model. Then users of any iPhone 12 or iPhone 13, can see details of battery, display, and camera servicing.

"If the service was done using genuine Apple parts and tools," says Apple in a new support document, "you will see 'Genuine Apple Part' next to the part."

"If your iPhone has connected to the internet since the service was performed," it continues, "you can tap the part to see more information, including the date of the service."

There is currently no similar detail available for Macs, though the Self Service Repair program will be expanded to include those.

Read on AppleInsider


  • Reply 1 of 1
    GeorgeBMacGeorgeBMac Posts: 11,421member
    This is great!   But I think it will be confusing because of the different information being available for different iPhone models:
    "Oh yeh!  Of course it'll tell you if there's a third party screen on that Xr you're thinking of buying!".  

    But, obviously, there's no way around that -- or it wouldn't be happening. 
    So, it classifies as a "Good Start!".

    But too, I suspect Apple just created a new industry:  How to fake out Apple's repair program to think that original Apple parts were used in a repair -- or not even record that a repair was made.  [Or, does this simply show whether the part is an original Apple part -- without regard to whether a repair was made? -- The story isn't explicitly clear on that]

    I suspect there will be a lot more coming out on this in the coming months.
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