iPhone 13 'pink screen' issue affects small number of users

Posted:
in iPhone
A so-called "pink screen" issue is affecting a small number of iPhone 13 units, with a brightly-colored display and crashes thought by Apple support teams to be a software problem, not hardware.

An iPhone with a pink display [via Apple Support Forums user 'Jphon']
An iPhone with a pink display [via Apple Support Forums user 'Jphon']


Shortly after the release of the iPhone 13 and iPhone 13 Pro lines in late 2021, a small number of users encountered a frustrating situation with their smartphones. Their iPhones would lock up and display a pink screen.

Posts to Apple's support forum offer many examples of the phenomenon, with the general symptoms being the pink display, freezes, and crashes. There is no indication as to what is specifically causing it for the users, but it is seemingly a fixable situation.

Some users state a reset of settings of the iPhone eliminates the problem, while others say they contacted Apple and swapped their handsets for a replacement.

According to a report from MyDrivers about Chinese users encountering the issue, it appears that Apple is aware of the problem's existence. A customer service representative is said to have told a consumer that the team hadn't received "relevant notices" that it was a hardware problem, but said it was a system issue instead.

The claim of it being a software problem rather than hardware is quite plausible. Some photographs and screenshots of the bright pink display show icons like the signal and battery indicators are white as normal, whereas they too would most likely be affected by a hardware problem.

The advice to affected users is to back up their data and then either factory reset or update iOS to the latest version. If the issue continues to occur, then a hardware repair may be warranted.

Read on AppleInsider

Comments

  • Reply 1 of 4
    Any other old timers remember the LC 5200 disaster?

    watto_cobra
  • Reply 2 of 4
    M68000M68000 Posts: 442member
    Article does not seem to say what iOS rev the affected phones are running.  If it’s only a small number of units,  would that indicate a batch of hardware ?
    GeorgeBMaclkruppwatto_cobra
  • Reply 3 of 4
    lkrupplkrupp Posts: 9,989member
    M68000 said:
    Article does not seem to say what iOS rev the affected phones are running.  If it’s only a small number of units,  would that indicate a batch of hardware ?
    Agree. When Apple announces a repair program it’s usually limited to a specific serial number range.
    watto_cobra
  • Reply 4 of 4
    My eyes popped out of my head when I saw this article appear… My iPhone 13 Pro Max 256 GB has performed perfectly since I bought it just after the official release date but twice in the last 7 days the horrible pink screen has suddenly appeared and my phone has reset itself (the restarts took a lot longer than usual before my phone restarted which really had me worried). I updated to the latest iOS version yesterday so I’m hoping not to see a pink screen again. This article did say updating to the latest iOS version should fix it so fingers crossed…
    edited January 23 watto_cobra
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