Crash Detection causing problems for Canada's helicopter rescue teams

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in iPhone
British Columbia search and rescue teams are complaining about multiple false alarms for Apple's iPhone 14 Crash Detection feature -- and they are asking for changes.

Crash Detection is meant to help in a car crash
Crash Detection is meant to help in a car crash


Crash Detection is a feature available on iPhone 14, iPhone 14 Pro, Apple Watch Series 8, and Apple Watch Ultra. It uses multiple on-device sensors to determine if a user has been in an accident.

A report from The Globe and Mail shares several accounts from British Columbia rescue teams that have encountered "the Apple Problem." Rescue teams in helicopters have raced out to alerts only to find no one was there, or in one case, a confused snowmobile rider.

Apple says there isn't a "silver bullet" behind crash detection. The devices look for high g-force impacts, sounds of a crash, and sudden stops that could indicate a severe accident.

Users have about 10 seconds to dismiss Crash Detection and prevent an emergency call. Otherwise, an automated call goes out, and emergency contacts are notified.

Since the device is detecting the crash, it can go through a lot more severe experiences sitting loose in a snowmobile glove compartment, a pocket on a roller coaster, or in the bag on a skier's back. If the user isn't paying attention, a call to emergency services can easily be made without the user's knowledge.

The system is designed to alert emergency responders in the event a person is unconscious or unable to contact help after an accident. It has already proven useful and may have saved lives.

However, emergency responders quickly tier of false alarms. One such call can cost responders $10,000, and their budget is limited.

Multiple sensors work together using an algorithm to determine if the user is in a crash
Multiple sensors work together using an algorithm to determine if the user is in a crash


Some are asking Apple to make Crash Detection opt-in to eliminate chances of false positives. Dwight Yochim, a senior manager of British Columbia Search and Rescue Association, shared his sentiments about the feature.

"I don't think they accounted for the people in British Columbia who love the outdoors and go into the backwoods and literally crash through the backwoods, whether it is on mountain bikes, whether it is on skis," Dwight Yochim said. "It clearly doesn't take a whole lot to trigger it."

Emergency SOS features on Apple Watch have also gained heavy scrutiny for false alerts. Some users inadvertently called emergency services while leaning on their Apple Watch buttons for too long.

Apple is actively looking at ways to improve Crash Detection. In iOS 16.2, users are asked if Emergency SOS was triggered by mistake -- likely to gather better data to stop false activations.

Read on AppleInsider

Comments

  • Reply 1 of 3
    lkrupplkrupp Posts: 10,557member
    Do Pixel or Samsung phones have crash detection? If so do they send out false alarms too? If not why not and are they better than Apple’s implementation because here we only know about Apple’s failings.
  • Reply 2 of 3
    lkrupp said:
    Do Pixel or Samsung phones have crash detection? If so do they send out false alarms too? If not why not and are they better than Apple’s implementation because here we only know about Apple’s failings.
    Google one has it. It’s not on by default. If I am wrong ,please reply
    edited December 2022
  • Reply 3 of 3
    XedXed Posts: 2,678member
    lkrupp said:
    Do Pixel or Samsung phones have crash detection? If so do they send out false alarms too? If not why not and are they better than Apple’s implementation because here we only know about Apple’s failings.
    That was my first thought. I know Android hasn't gone through nearly as much testing to weed out false alarms, so why haven't we been hearing about false alarms for a couple years? My guess is that Racerhomie3 is correct, and most have never enabled it.

    While there is no silver bullet solution, I wonder if Apple should disable by default with an auto-enable if CarPlay is connected, as well the default for detecting certain motion to send a notification that effectively says "it looks like you're in an automobile. Would you like to enable Crash Detection for the duration of this trip?" That does lead to other potential issues, but perhaps will limit some issues where your just on a loud snowmobile where you have no idea that it's going off.
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