iPhone 14 crash detection still sending deluge of false alarms from skiers

Posted:
in General Discussion
Skiers in Colorado have had their iPhone 14 or Apple Watch automatically call 911 using a new feature, putting a strain on emergency resources.

Crash Detection
Crash Detection


In late December, dispatchers at the Summit County 911 Center had to field automated crash notifications from skiers' Apple devices. None were involved an emergency, but they took time to deal with, needing ski patrollers to travel to the location of the automated call if the skier didn't return a call from dispatchers.

"We are not in the practice of disregarding calls," Trina Dummer, the interim director of the Summit County 911 Center, told The Colorado Sun. "These calls involve a tremendous amount of resources, from dispatchers to deputies to ski patrollers. And I don't think we've ever had an actual emergency event."

So far in December, all of the automatic 911 calls were triggered by skiing or snowboarding accidents instead of car crashes, which still helps injured people. However, dispatchers handle each 911 in the order it arrives, and an automated call from an iPhone 14 could delay responses to more life-threatening injuries.

"We are absolutely diverting essential resources away from people who need it toward a feature on a phone," Dummer said.

Apple introduced refinements to Crash Detection in the iOS 16.2 update. However, it appears to not be perfected yet.

Crash Detection affecting other responders

Emergency dispatchers in Colorado aren't the only authorities getting Crash Detection calls. In early December, dispatchers in Utah were getting between three to five Apple crash alerts per day.

However, they want skiers to leave the feature on. They confirm that the feature is an important tool and not a nuisance.

"Somebody could ski and hit a tree and be knocked unconscious and not be visible to other skiers," said Summit County Dispatch Center supervisor Suzie Butterfield. "We do not want you to turn the feature off. We would rather have you be safe. We don't mind taking that call because if something really did happen, we want to be able to get to you."

And on December 14, British Columbia search and rescue teams are complaining about multiple false alarms, and asked Apple for changes. An automated call from Crash Detecion could cost responders as much as $10,000, and they have a limited budget.

Some of them have asked Apple to make Crash Detection an opt-in feature to reduce chances of false positives.

"I don't think they accounted for the people in British Columbia who love the outdoors and go into the backwoods and literally crash through the backwoods, whether it is on mountain bikes, whether it is on skis," said Dwight Yochim, Dwight Yochim, a senior manager of British Columbia Search and Rescue Association. "It clearly doesn't take a whole lot to trigger it."

Apple introduced Crash Detection with the iPhone 14 lineup and new Apple Watch models, including the Apple Watch Series 8, Apple Watch SE 2022, and Apple Watch Ultra.

It uses hardware sensors and algorithms to detect if the user has been in a severe car accident. It has failed and succeeded, and it's a feature that Apple will need to continue to improve.

Read on AppleInsider

Comments

  • Reply 1 of 9
    DAalsethDAalseth Posts: 2,859member
    This, this is the reason that I … don’t ski.

    (Actually it’s only one of many.)

    /s
    edited December 2022 watto_cobrafred1beowulfschmidt
  • Reply 2 of 9
    My brother was skiing in Colorado last week. Had a pretty good wipeout and was barely able to turn off the emergency alert before it called. 
    He didn’t even know he had the feature, but he was impressed it was there if he needed it!
    watto_cobradoozydozen
  • Reply 3 of 9
    More likely it is alerting emergency that the person has had a hard fall - not that you have been in a car crash. That feature has been on the Apple Watch for a long time, it nearly called 911 after I had a big endo on a mountain bike,
    watto_cobradoozydozen
  • Reply 4 of 9
    Unintended consequences. It should be opt in.
  • Reply 5 of 9
    radarthekatradarthekat Posts: 3,876moderator
    Perhaps it should check maps to see if the person is near a road, monitor speed of travel to attempt to discern the potential severity, and in conditions that might be doubtful, add a minute or two of user alerts before calling out to emergency services.  I wonder does it automatically stop the alert if the person gets moving again.  Or communicate to the emergency services that the person has begun moving again and offer to connect them via a phone call.  Apple could even ignore the phone silence status and crank the ringer volume all the way up to maximize the possibility that the user hears any user-alerts (phone is likely in a pocket).

    Just thinking out loud. 
    edited December 2022 watto_cobradoozydozenmainyehc
  • Reply 6 of 9
    MadbumMadbum Posts: 536member
    So snow mobile and ski accidents are not accidents?
    beowulfschmidt
  • Reply 7 of 9
    MadbumMadbum Posts: 536member
    bageljoey said:
    My brother was skiing in Colorado last week. Had a pretty good wipeout and was barely able to turn off the emergency alert before it called. 
    He didn’t even know he had the feature, but he was impressed it was there if he needed it!
    Would have been handy if he wiped out and couldn’t move. This author acts like only car accidents matter?

    Stupid article lol
  • Reply 8 of 9
    How about Apple does the sensible thing and expand this crash-detection feature to sports? Surely their devices can be made more context-aware and trained to distinguish between riding in a car, skiing, doing water sports, etc., and the countdown timers and stoppers adjusted accordingly…

    Crashing on snow isn’t often as life-threatening, but the whole gear you wear makes it more cumbersome to get to the phone or watch and turn off said countdown; heck, Apple might as well sell a dirt-cheap and basic – think AirTags-level of cheap and basic – device specific for such sports where not even an Apple Watch Ultra is practical for such a scenario; I’m thinking of a big, fat button you have to push several times in succession, sticky-keys-style, to prevent false 911 call aborting and false calls as well. Boom, problem solved! 🙄
    edited December 2022
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