What to do if Apple Repair “Breaks” your Macbook
I have a late 2016 Apple Macbook, purchased in early 2017. I did have Apple replace the “butterfly” keyboard a couple of years ago. Otherwise a solid laptop. Recently the laptop would shut down around 20% battery life. Did the diagnostic on the computer, it recommended bringing in for battery replacement. I went in to Apple, they preformed the same diagnostic, recommended either $199 for new battery or $95 in trade value towards a new Apple product. Eh … $199 to extend the laptop 2+ years (hopefully) … that is the option I chose. They had the part in stock, told me to expect 3-5 business days. Left with Apple December 24. Nothing heard from Apple until late last week. They could not make the computer re-boot with new battery, they mentioned a possible cable issue? I did not ask any other questions, they said a couple of more days.
Hopefully I hear soon that all is good.
Question - If Apple has “broken” my Laptop. I left them with a fully operating Laptop that would occasionally shut down around 20% of battery life (frequency of that occurring was about 2x a week). What is just compensation to me and what should I ask for.
Again - Hopefully I hear soon that all is good. But the longer thing go with no word is ominous.
Thank you
Hopefully I hear soon that all is good.
Question - If Apple has “broken” my Laptop. I left them with a fully operating Laptop that would occasionally shut down around 20% of battery life (frequency of that occurring was about 2x a week). What is just compensation to me and what should I ask for.
Again - Hopefully I hear soon that all is good. But the longer thing go with no word is ominous.
Thank you
Comments
They said they would get back to me.
I guess I could “force” them to fix it (my leverage).
Thoughts given new information?
They now want to check again and get back to me.
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