Apple users race to replace their iPhones more quickly than an iPad or Mac

Posted:
in iPhone edited April 2023
Unsurprisingly, a survey demonstrates that the iPhone is more critical in Apple users' lives than an iPad or Mac, leading to faster replacements.

iPhone users quickly replace devices
iPhone users quickly replace devices


All three devices are essential enough to warrant quick repairs or replacements if needed, and people tend to repair or replace their iPhones more quickly than their iPad or Macs. Consumer Intelligence Research Partners surveyed Apple customers on their preferences.

Over 80% of respondents said they would replace a lost, stolen, or damaged iPhone immediately or within a few days, with more saying they would do so than wait. Just 6% of people would wait for a working iPhone longer than a week.

Timing to repair or replace a lost, stolen, or broke device as of December 2022
Timing to repair or replace a lost, stolen, or broke device as of December 2022


But the iPad and Mac aren't too far behind. For those device categories, approximately 60% of those owners said they would fix or replace it the same day or within a few days.

Mac users also need their computers a little more than iPad owners need their tablets. For example, about 90% of Mac users would replace a lost, stolen, or broken computer within one week, but only 80% of iPad owners would do so in the same timeframe.

Only a tiny minority of iPhone, iPad, and Mac users said they would not replace a lost, stolen, or damaged gadget, indicating that all three products have become indispensable to Apple users.

Mac owners are the ones who can most go without their device at 3%, but only 1% of iPhone users said they wouldn't get a replacement. It's a device that people can more easily carry with them and serves as a lifeline to the world -- sometimes literally.

Read on AppleInsider

Comments

  • Reply 1 of 8
    blastdoorblastdoor Posts: 3,426member
    My MBA is BTO so I don’t think I realistically could get it replaced within a week, though I would definitely want to. 
    watto_cobra
  • Reply 2 of 8
    DAalsethDAalseth Posts: 2,856member
    Sounds about right. If my iPhone packed up for some reason I wouldn’t want to be without it for long. Too many people are depending on being able to get in touch with me. My iPad though would be a close second. I do all of my writing and art on it. I need to have that up and going again pretty quickly if it fails. But then I use my Mac for work. If it failed catastrophically, I’d need that going ASAP.

    Aw hell, I guess I need to know the fastest route to an AppleStore no matter what happens. 
    watto_cobra
  • Reply 3 of 8
    rundhvidrundhvid Posts: 127member
    Apple users race to replace their iPhones more quickly than an iPad or Mac

    That is one idiotic misleading headline!

    And which  users are we talking about?:

    • Anything directly related to employment, is most likely excluded from the survey!
    • What fraction of the respondents have access to equivalent devices? (A phone for a phone, etc.) Especially among those who accepted “within a week” and longer downtime.
    • What fraction of the respondents have more than one of the three types of devices? (If my iPad dies, I can compensate with my iPhone, etc.)


    And which of these two are the “best”?

    • A nail hammer
    • Or an excellent reproduction of a Van Gogh

    That’s right—this choice (i.e. comparison) is just as senseless as the survey!


    Instead: Compare iOS with Android users (and remember to include estimates on frequency and time to failure)

    And ask a statistician to help you.

    baconstang
  • Reply 4 of 8
    entropysentropys Posts: 4,221member
    I would say this behaviour is not brand related.
    Rogue01darkvaderwatto_cobra
  • Reply 5 of 8
    Rogue01Rogue01 Posts: 165member
    A phone in general is more vital for communication than a tablet or computer.  So it would be obvious that a phone would be immediately replaced if lost or broken, especially for work purposes.
    watto_cobra
  • Reply 6 of 8
    jdwjdw Posts: 1,389member
    That data needs to be broken down by AGE GROUP, because 52-year-old me is still using an iPhone 7.  I had Apple replace the battery once, and since the battery is still good and features good enough, and because I like a physical home button rather than be forced to memorize gestures, I have not upgraded.  The notch also has been a put-off for me, although with the upcoming iPhone 15, I may be tempted to upgrade at that point.  Word has it the iPhone in 2027 might eliminate the notch altogether, but that is a long time to wait and see if the rumors are true.

    All said, the older you get, the more frugal and sensible you are with your money, especially these days when inflation is high, rent in California is totally unacceptable, and gas prices are thought the roof.
  • Reply 7 of 8
    darkvaderdarkvader Posts: 1,146member
    I mean, I'd have to replace the SIM card immediately.  I've got a few spare phones, so it's not like I'd have to run out and get a new one.

    And of course I've got plenty of Macs.  When the trackpad stopped working on my main MBP I finally got around to fixing it a few weeks later, I just used remote desktop to control it if I needed something that wasn't on one of my spares.  I also finally got around to changing the keyboard, the 'e' key was being annoying.
  • Reply 8 of 8
    royboyroyboy Posts: 458member
    jdw said:
    That data needs to be broken down by AGE GROUP, because 52-year-old me is still using an iPhone 7.  I had Apple replace the battery once, and since the battery is still good and features good enough, and because I like a physical home button

    I held on to a 7 Plus for 6 years thinking I liked fingerprint ID and probably wouldn’t like Face ID.  Within 3 days after buying a 14 Pro Max, I was loving Face ID forgot fingerprint ID.
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