Lawsuit accuses Apple Pay of taking unauthorized subscription payments

AppleInsider

A class-action suit has been filed against Apple Pay and DoorDash for deceptive practices after allegedly taking a payment for a subscription without consent or knowledge.

The DoorDash food delivery app accused in the class-action lawsuit

Apple Pay is no stranger to lawsuits, but a new class-action one aims to strike at the heart of Apple's claim that its Apple Payments service is safer than credit card rivals. Kristine Divney has filed suit in the Supreme Court of the State of New York, claiming that Apple took an authorized payment on behalf of DoorDash, a food delivery service.

Divney claims that she created an account with Caviar, the parent company of DoorDash, but not with DoorDash itself. According to the full filing, she says she has not subscribed to DoorDash's DashPass monthly service, and has never used Face ID to authorize an Apple Pay payment for this.

She further states that she has never provided her Capital One credit card information to Caviar. Yet in May 2025, her Capital One account showed a $9.99 charge for a DashPas subscription.

Divney called DoorDash customer support, who confirmed that she has no existing nor prior account with them. Customer support refused to refund the charge, and seemingly said that the only way to prevent future charges was for her to cancel her credit card.

However, according to the suit, Divney now has details of other users who were similarly charged without their consent. Those users reportedly say that a new, replacement card would still be charged, unless Divney called the credit company and had an indefinite block put on DoorDash.

"The putative class is so numerous that joinder of all members is impracticable," continues the filing. "DoorDash and Apple Pay each have millions of active users, many of whom have posted about similar experiences online."

"Therefore, although discovery is required to identify the actual total number of affected consumers, the size of the putative class in New York is believed to be significant," the filing continues.

DoorDash operates nationally. If the case were to be successful, and not granted class status, it would doubtlessly be replicated across the country.

As yet, neither Apple nor DoorDash parent company have commented on the filing.

While financial errors such as this are possible, what's more likely is that Divney's activity on the related Caviar site inadvertently included accepting an offer from DoorDash. That does not explain how despite being charged by the brand, she still has no listed account with them, however.




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macmaverickk

Revised title: End user accidentally subscribes to service; Sues for $10 charge.

xed

I've been a victim of that and dealing with GS to get it resolved was a nightmare. Additionally, knowing that I was going to be charged for a subscription that I didn't sign up for I changed my virtual card number but that didn't prevent the auto-charge from occurring. Not sure how that works but apparently GS still stores your old card number and let it go through even though to let them know you suspected fraud.

realjustinlong

Anecdotal account but I have had immediate success disputing charges with AppleCard and GS. Saw the transaction in the wallet app, clicking into, clicked Report Issue, waited about 1 minute to reach a support person, explained that the charge was either wrong or that I never received the item and had tried already to resolve it with the merchant. Received a refund within 5 minutes with the support agent said that if they had any issues that they would contact me for further details. Then I think 60 days later I would get an email saying that the claim was resolved and nothing more was needed from me.