Cannot access .Mac Backup

in Mac Software edited January 2014
About week ago, can no longer get backup to fully load...first it indicates checking for Server, then reading

backup catalog, then it stops and dialog box disappears.

I have unloaded backup software and reloaded 3 different versions and the same problem with each version. My E-mail works fine so it cannot be internet connection. Have placed problem on .Mac technical discussion group (noted others having same problem about the same time) but no response.

Is there a phone no. to contact .Mac to get help? I used backup extensively and pay for the service but cannot backup to iDisk or CD.

Without backup and the limited ability of Virex, I am beginning to question the value of .Mac!


  • Reply 1 of 1
    torifiletorifile Posts: 4,024member
    Have you checked the .mac support forums? Start there.

    Edit: I just checked and there's a long thread on this same issue. I don't know if it was posted by you or not and I can't post a link because the URL contains my username and password. It's in the support section under .mac technical support -> backup. HTH.
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