Terrible Nasty iBook
Anyway...my iBook 500 dual-USB w/combo drive, a $1,799 computer when it was purchased, has many many many problems. The latch broke (Apple did repair this, but it is having issues again), the hinge got so stiff it pulled the plastic off the LCD, the keyboard won't stay down in the middle, the trackpad has problems, the trackpad button has problems, and Apple replaced all the plastic surrounding the keyboard for no apparent reason, and did a very poor job at it. The middle of the plastic near the LCD around the keyboard is bulging up in the middle, and the screw that usually goes in there to hold it down doesn't even fit. And they still haven't fixed the magnet that came off underneath the keyboard. And yes, I do know how to put the keyboard on properly after installing RAM/Airport card. And the problems with the keyboard surfaced BEFORE anything was ever installed in this computer. Also, the hard drive is starting to make the terrible whining noise that, as I know for a fact, is a problem with the 10GB IBM hard drives that Apple uses in iBooks.
I am also disappointed at Apple's technical support. After waiting on hold for almost 30 minutes last week, I was greeted by a very morbid sounding rep. What a nice way to treat your customer when they've waited so patiently listening to terrible music for half an hour. And they still haven't offered to replace the computer. I asked about that, and they said they would not replace it. However, at this rate it would be cheaper for them to replace my iBook instead of continuing to have me ship it to them to get it repaired. Also, each time it is repaired it comes back worse, so there is no point in getting it repaired.
Being a Mac user since the early '90s, my experience with Apple's iBooks have turned me away from Apple and towards PCs.
What do you suggest I do, since I do not find sending it to Apple particularly appealing since last time it came back in worse condition.
I am also disappointed at Apple's technical support. After waiting on hold for almost 30 minutes last week, I was greeted by a very morbid sounding rep. What a nice way to treat your customer when they've waited so patiently listening to terrible music for half an hour. And they still haven't offered to replace the computer. I asked about that, and they said they would not replace it. However, at this rate it would be cheaper for them to replace my iBook instead of continuing to have me ship it to them to get it repaired. Also, each time it is repaired it comes back worse, so there is no point in getting it repaired.
Being a Mac user since the early '90s, my experience with Apple's iBooks have turned me away from Apple and towards PCs.
What do you suggest I do, since I do not find sending it to Apple particularly appealing since last time it came back in worse condition.
Comments
<strong>Sorry to hear all of that, my experience has been fantastic..I too have an ibook....total cost after upgrades $2200. My experience with technical support has been great and there are absolutely no problems with my ibook. if you are close to an apple store i would take it in there and go straight to the genius bar.(Face to face customer service). if this is not available to you then I guess...quit. But I have NEVER had a good call with customer service until I migrated over to apple.</strong><hr></blockquote>
Unfortunately, the nearest Apple store is about 1,000+ miles away
dude, you took your shit apart and weren't good enough to put it back together. suck it up.
lol, i had my iBook in about 3 dozen pieces, and got it all back together fine. there's no way that magnet comes off unless you're seriously f*ing aroudn with it. esp. for someone with a hardware hacks site.
now, if you were trying to pry it out and you lost it, that would be believeable. sorry man, but especially for someone with a site devoted to hardware hacks, i find your story a bit unplauseable.
And don't go assuming someone did something unless you know for a fact.
Do it!
<strong>ok khack, please explain to me how the megnet came out then.</strong><hr></blockquote>
The mAgnet (hehe) came out on its own. The keyboard just popped up underneath the num-lock light. At first, pushing it back down worked for about 5 minutes, then it would pop back up. Now it doesn't even stay down at all. The reason for that, though, is because Apple for no reason replaced all the plastic around the keyboard when I sent it in, and they put a screw in there that doesn't fit. And now the little magnet on top of THAT is off. And Apple scratched the battery badly when they were "repairing" the computer. I know I didn't do it because there were no visible artifacts on the machine when I observed it before sending it to Apple. And they didn't do a good job fixing the bulging plastic around the LCD, and they didn't fix the trackpad or HD either. And now the latch that they actually fixed (!) is having a few problems from time to time again, and will most likely break sometime soon.
For $1,800, you would expect better than this.
[ 02-17-2002: Message edited by: Matsu ]</p>
<strong>He complained about his iBook constantly on AppleFritter too... he will never be happy with it
The day Apple offers to replace my iBook will be the day that I think about buying another Mac.
i had to have my iBook sent in for tight hinges, it came back in one piece, go figure.
and as for spending $1,800 on your iBook, you can pick them up for under a grand, so stop your bitchin'.
<strong>lol, ok kHack, i'm supposed to believe that the certified tech at Apple is more likely to have screwed up your machine than you were?
i had to have my iBook sent in for tight hinges, it came back in one piece, go figure.
and as for spending $1,800 on your iBook, you can pick them up for under a grand, so stop your bitchin'.</strong><hr></blockquote>
Well I wanted mine brand new, and I wanted it from a place I could trust (a local Mac store in Portland, Oregon). Unfortunately, both of mine are LEMONS that have multiple problems (esp. the dual-USB one). And I am disappointed that my iBook came back damaged by the "certified" techs.
<strong>In reading similar posts in the past, a few have had luck emailing Steve Jobs himself with their nightmarish stories. They spill their guts to him and he has a replacement shipped out. At this point, if I were you, I'd do it. You've got nothing to lose.</strong><hr></blockquote>
What's his E-Mail Address? At this point, I have nothing to lose!