Anyone know the industry average (in coporate IT) of the ratio between tech support/help desk staff and desktop users?
I am currently supporting 120+ Macs by myself (plus a ton of other projects), and I'm wondering if I am "outnumbered". What do you think?
Comments
about 4500 pc's(not counting laptops).
we have 6 helpdesk people, and have about 12 desktop people
of course, about another 10 network people.
I am the "Help Desk" for our 5 Macs along with doing all the database/web stuff. In 1.5 years I have had only 2 Mac issues (both with photoshop).
We have 2 people tasked 100% to keeping our XP machines running and virus free. Our network admin/sys admin is tasked about 15% for XP issues and the head of IT is tasked at about 20% for XP issues.
you can all bite me.
Originally posted by alcimedes
we have an IT staff of one. 250 PC's and about 100 Macs.
you can all bite me.
Looks like we work for the same company. Do I know you?